Download User Management

Clearly, the ongoing availability of network resources is a critical issue for any
organisation that relies on its IT infrastructure to remain competitive and efficient.
Packages being pushed out to multiple Clients across remote networks will have an
impact on these resources.
In an effort to ease congestion and improve the efficiency of distributing packages,
DNA v2 allows you to nominate clients, ideally local to your target PCs, to act as a
“distribution warehouses”.
Rather than pushing out the package to each available PC in turn direct from the
DNA server, the package is instead deployed by the server to each of the
“distribution warehouses” where the package is then distributed to all remaining
target PCs over the local network segment.
Many applications do not have their own “silent installation” routines and therefore to
complete a successful installation, manual intervention is required.
However, DNA v2 includes its own Application Packager Utility, enabling operators to
record and playback a 3rd party installer. All necessary keystrokes and mouse
movements are stored in a script, which is then played back at Client PCs thus
removing the need for manual user intervention.
This script is created using DNA’s Script Building Utility and then pushed out to the
target PCs by utilizing NetSupport DNA’s powerful Software Distribution functionality.
The packager can also include additional information in addition to the basic installer
files. On occasions, it may be useful to include instructions and documentation for
use once the package has been deployed and successfully installed on the target PC.
Effective Asset Management not only relates to knowing what assets are currently
located on the network but also to being able to identify historical changes.
The History option enables you to track changes to a Clients Hardware and
Software.
Each time DNA gathers Inventory data it compares the current details against
information already held on the server and if there are any differences they are
recorded in the History.
Often, the user base comprises remote PCs that cannot be found dynamically when
using DNA, such as users in remote offices not connected to the network. Therefore
any asset information gathered for the enterprise as a whole may be incomplete
without details of these remote PCs.
The DNA v2 “Add User” tool enables the enterprise to maintain a record of those
remote users, along with their associated hardware and software. In order to
maintain accurate asset information it is vital that such details are reported within
DNA.
The file DNAInv.exe, installed in the DNA program folder, is sent to the user who
runs the utility on their machine. This creates an Inventory for the local machine
which is then returned to the operator who imports the information into DNA. The
user details are added to the tree view along with the Inventory.
Whilst the DNA server will dynamically retrieve information from any machines that
have a Client installed, in case of remote offices outside the network, manual
intervention may be required in order to gain complete inventory information.
Similar to the “Add User” utility, NetSupport DNA v2 also provides a “Non Scanned
Hardware” utility where peripheral equipment such as routers, web cams or speakers
can be manually inputted into DNA’s inventory and associated with existing PCs.
NetSupport DNA Software Inventory gathers and reports on all installed applications
across your enterprise.
This functionality has been expanded by additionally providing the ability to search
target folders and report back on all files that match your pre-defined criteria.
For example, searches can now be carried out to list all .mp3, .avi, .doc files or
similar.
From within both the Software Inventory and Application Metering views, NetSupport
DNA now provides customized Application Groups. In essence applications of a
common type “i.e Games, Utilities” can be assigned to application groups, and these
can then be used to show focused Inventory or Metering results on screen by
category.
Database Maintenance Tool enhanced to include Import/Export facility.
In addition to the existing Delete Data and Delete PCs options, DNA’s Database
Maintenance tool now incorporates a flexible Import/Export facility enabling you to
create backups of key data.
DNAs Query Tool now provides the facility to attach a query to the component it
relates to enabling operators to produce customised reports, which can be quickly
accessed from the relevant information window. Results are presented on screen and
the data can be sorted to suit individual requirements.
The New Query view allows a Console user to create custom on screen reports,
viewable in a single click, that can be sorted “on the fly”, providing the flexibility to
create a truly customised interface.
NetSupport DNA 2.0 includes a new smart update facility. In future a console user
can select the “check for updates” option, this will connect to the NetSupport Group
website, check and where appropriate download any new updates available for the
product.
Once downloaded, these updates are automatically applied to the DNA server, all
console users and all clients across the enterprise, providing single click update
management.
NetSupport DNA provides a range of features to locate and manage PCs and Users
within a networked environment. Not only does DNA store key User Data (Name,
Telephone etc.) but it also provides detailed storage of supporting Asset, Lease and
Maintenance data.
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DNA provides the User with the ability to customise the data to be gathered
and collated from each Client.
Connection Statistics are reported for every DNA Client.
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DNA provides the mechanism to create Dynamic Groups of Clients, which are
based on specified requirements/conditions set up by the User.
Other supporting tools include Connection Statistics, Find User, Chat, Message and a
powerful Data Query Tool.
NetSupport DNA features a powerful Hardware Inventory module that presents
Hardware information about all DNA Clients. The DNA Server receives Hardware
information from each DNA Client automatically upon connection with a DNA Client.
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Hardware Inventory reports can be viewed for a single Client, Department,
Dynamic Group or the whole Company.
Hardware Inventory can be configured by the User to run at different time
intervals.
Inventory settings can be configured for all DNA Clients or separate
Departments.
DNA provides pre-defined, quick and easy summaries/reports by category,
such as all PCs grouped by OS, CPU Type or Memory.
Software Inventory features a detailed summary of all applications detected on each
Client PC. Software Inventory can be viewed for an individual Client, Group or the
Company as a whole.
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Ability to report the number of applications installed on every DNA Client
within the Company.
Monitor current licence levels.
Software Inventory can be configured by the User to run at different time
intervals.
Inventory settings can be configured for all DNA Clients or separate
Departments.
NetSupport DNA provides the option to customise applications into groups.
Applications gathered can be customised to group different versions of the
same application, including the number of valid licences.
NetSupport DNA provides Internet Metering that gives Users the ability to gather
information on all URLs Clients are visiting. It further enables Users to categorise and
restrict these sites.
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DNA details the start and finish time for every URL visited by each Client,
including the active time spent viewing each website.
Internet usage can be restricted on target PCs by Time of Day for all Clients,
or usage can be limited to specific groups.
Facilitates web management, by Approving and Restricting Internet usage.
Monitor and Report on current URL viewing levels.
NetSupport DNA provides Application Metering that allows an Administrator to
monitor applications in use by Clients at any given time. DNA reports back all
applications used by a Client and the period of time it was in use.
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DNA details the start and finish time for every URL and the duration of time it
was in use.
Application usage can be restricted on target PCs by Time of Day for all
Clients or usage can be limited to specific groups.
Monitor and Report on current license usage levels of selected applications.
Facilitate management by Approving and Restricting application usage.
NetSupport DNA provides Software Distribution, which allows a User to create
Software Packages consisting of a single file, or a folder of files, to distribute to
Clients.
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Files can be distributed ('pushed') to individual Clients, Departments,
Dynamic Groups or the Company as a whole.
Software Distribution includes an Advertise Package Tool, which gives Clients
the ability to install (‘pull’) files specified by the User.
NetSupport DNA supplies a powerful Reporting Tool for each of its primary functions.
NetSupport DNA offers two "Styles" of reporting:
 On Screen – Data collected will be presented in a Graph (Pie & Bar) and List
format, available for print with full drill down capabilities on all key summary
data.
 Crystal Reports – DNA provides a number of pre-defined reports for each of
DNAs main functions. All available reports are provided with options to export
as PDF, DOC, XLS, XML, HTML, CSV and RTF.
As well as it’s primary functions above, NetSupport DNA provides the User with
multiple extra Tools including:
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Find User Tool
The User has the ability to search for any number of Clients within the
Console using the User Name.
Chat to Clients
DNA allows the User to create a Chat session with a single or multiple Clients.
Send a Message to Clients
With DNA the User can send a message to an individual Client, a Group of
Clients or the whole Company.
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Query Tool
NetSupport DNA provides a Query Tool, used for creating reports and tracking
user data, based on selected conditions specified by the Administrator. The
Clients found using the Query Tool are then formatted into a report and can
be printed out for reference.
NetSupport DNA offers 2 options for Remote Control. Based on the award winning
NetSupport Manager solution, DNA Remote Control provides a reduced functionality
low-cost alternative, which includes full remote control (view, share & control), full
message & text chat facilities, comprehensive security, multi-platform support and
desktop integration.
Alternatively, the full NetSupport Manager remote control solution can be purchased
as an additional component which includes all of the DNA Remote Control features
plus Delta File Transfer, File Distribution, Hardware / Software Inventory, Scripting &
Scheduling, The Gateway (connecting to PCs located behind firewalls) and Multi
Scan.
Available as a standalone solution or as part of the overall management suite, DNA
Helpdesk is a powerful web based module ideal for the corporate Help Desk offering
comprehensive recording & tracking of User Help Requests.
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Automatic Assignment of Tickets to Operators based on pre-defined customer
rules grouped by “Problem Type” or “User Type“.
Automatic Escalation of ticket status based on customer specific rules
A structured Notes history for a ticket with source identifiers (Telephone,
email etc.) for each additional entry within the ticket lifecycle.
Full audit history for a given user
Direct integration with DNA Suite Inventory and department information.
Streamlined creation of a Solutions Database to aid future help requests
Simplified management of problem type definitions
Enhanced security and access control management of Operators and Users
DNA Components – x1 Server (supporting MSDE / SQL), x1 Console, x1
Operator.
DNA available as a complete Enterprise Suite or in a modular format.
Annual Maintenance available for an additional 20% of product price.
Full integration with NetSupport Helpdesk
Server
Recommended Hardware: Pentium III 500Mhz or higher, with 256Mb Ram.
Free Space required: 100 Mb+ (dependant on number of clients supported)
OS Supported: Windows NT, 2000, XP or 2003 Server.
Databases supported: Microsoft MSDE, SQL7 or SQL2000.
TCP/IP network
Console
Free Space required: 35Mb
OS Supported: Windows 2000, XP and 2003 Server.
Pre-Requisites: Internet Explorer 6 or higher.
TCP/IP network
Client
Free Space required: 5Mb
OS Supported: Windows 98, ME, NT, 2000, XP and 2003 Server
TCP/IP network
For more information:
W - www.netsupportdna.com T – 01778 382270
E – [email protected] / [email protected]
W - www.netsupportdna.com T – 01778 382270
E – [email protected] / [email protected]