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Transcript
Regulation of Advertising and Promotion Advertising is regulated through Self Regulation Federal Regulation State Regulation Self-regulation of Advertising Advertisers, Advertisers and Agencies, Media Agencies and their Lawyers Industry Trade Associations Voluntary self regulation by the advertising industry, business, and media to maintain consumer trust and confidence and limit government interference BBB NARC The Media Public The Pharmaceutical Industry Has Developed Advertising Guidelines To Self-Regulate The National Advertising Review Council is an Important Self-Regulatory Body Sources of NAD Cases (2008) Competitor challenges 61% NAD monitoring 32% Local BBB challenges 1% Consumer challenges 6% 0 10 20 30 40 50 60 70 Some TV Network Guidelines for Children’s Advertising Must Don’t not over-glamorize over glamorizeproduct product Mom to buy…” No exhortative language, such as “Ask mom Generally no celebrity endorsements Can’t use “only” or “just” in regard to price Generally no comparative or superiority claims No costumes or props not available with the toy Three-second establishing shot of toy in relation to child No shots under one second in length Appraising Self-Regulation Encourages truthful, ethical and responsible advertising Perspective of Advertisers, Agencies and Media Effective regulatory mechanism Preferable to government intervention Often results in more stringent standards than those imposed by legislation Takes too long to resolve complaints Problems with budgeting and staffing Lack Lack of of real power power or or authority authority Self-serving to advertiser and media Perspective Of Critics Hard Liquor Advertising on TV: Legal? CSPI’s Response to Seagram’s Moratorium Violation Mike’s Hard Lemonade: On TV, Web and in Print How About Tobacco advertising? No tobacco ads on tv or radio, but… … magazines and outdoor posters near retailers ok, unless targeted to minors Advertising and the First Amendment Freedom of speech or expression is the most basic federal law that governs advertising and promotion Speech promoting a commercial transaction is protected but must be truthful Freedom of speech must be balanced against competing interests such as advertising of harmful products Federal Government Agencies Involved in the Regulation of Advertising and Promotion Federal Communications Commission (FCC) Federal Trade Commission (FTC) (FTC)* Bureau of Alcohol Tobacco, and Firearms Food and Drug Administration (FDA) U.S. Postal Service Federal Trade Commission Created By FTC Act (1914) Wheeler Lea Amendment (1938) Made Deceptive Practices Unlawful Three Major Divisions • Bureau of Consumer Protection • Bureau of Economics • Bureau of Competition Federal Regulation by the FTC 1970’s FTC very powerful and active regulator 1980 1980 FTCImprovements Improvements Act FTC Actpassed passed 1980’s and 1990’s FTC becomes less active 2000 to present FTC focused on enforcement of existing regs The Concept of “Unfairness”: Legal Requirements Causes substantial physical or economic injury to consumers Could not reasonably be avoided by consumers Must not be outweighed by countervailing benefits to consumers or competition “Deceptive Advertising”: Key Elements Likelihood of misleading consumer Perspective of reasonable consumer Materiality – misrepresentation or practice is likely to affect consumers’ purchase decision Puffery: Some Examples Advertising or other sales presentations which praise the item to be sold with subjective opinions, superlatives, or exaggerations, vaguely and generally, stating no specific facts Bayer – “The wonder drug that works wonders” Nestle – “The very best chocolate” BMW – “The ultimate driving machine” Snapple – “Made from the best stuff on earth” Ways the FTC Deals With Deceptive Advertising FTC Programs to Prevent Deceptive Advertising Affirmative Affirmative Disclosure Disclosure (i.e. disclaimers) Advertising Substantiation FTC Programs to Deal With Deceptive Advertising After It Occurs Cease and Desist Orders Corrective Advertising Corrective Advertising & Cease/Desist Doan's Pills Must Run Corrective Advertising: Ads Claiming Doan's Is Superior in Treating Back Pain Were Unsubstantiated FTC News Release May 27, 1999 The Federal Trade Commission has ordered the makers of Doan's Pills to run ads to correct misbeliefs resulting from their unsubstantiated claim that Doan's Pills are superior to other over-the-counter analgesics for treating back pain. The Order, contained in a Commission opinion announced today, would require advertising and packaging to carry the message, "Although Doan's is an effective pain reliever, there is no evidence that Doan's is more effective than other pain relievers for back pain." The order also would prohibit Novartis Corporation and Novartis Consumer Health, Inc., the marketers of Doan's, from representing that the product is more effective than other over-the-counter products unless they possess and rely upon competent and reliable scientific evidence -- including at least two clinical studies — to substantiate their claims. In addition, the order would require Novartis to have scientific substantiation for any claims made regarding the efficacy, safety, benefits or performance of any over-the counter analgesic they market. Doan's has been marketed and sold for over 90 years and always has been advertised as a backache product. False Advertising: The Lanham Act Elements Required To Win a False Advertising Suit Under the Lanham Act False statements have been made about advertiser’s product or your product The ads actually deceived or had the tendency to deceive a substantial segment of the audience The deception was “material” or meaningful and is likely to influence purchasing decisions The falsely advertised products or services are sold in interstate commerce You have been or likely will be injured as a result of the false statements, either by loss of sales or loss of goodwill Common Areas of FTC Inquiry Environmental Claims “Free” Claims Made in the USA Claims Advertising as a Contract Testimonials Fact vs Puffery FDA’s Nutrition Labeling and Education Act (1990) State Regulation In addition to recognizing decisions by the federal courts regarding false or deceptive practices, many states have special controls and regulations governing the advertising of specific industries or practices. Legal Marketing/Advertising on the Internet Banning unsolicited emails (CAN-SPAM) (SPAM) Privacy issues issues Privacy suchsuch as cookiesas based tracking, profiling and profiling and collecting collecting personal personal information information Protecting children when they are online Major Provisions of the CAN-SPAM Act • It bans false or misleading header information. • It prohibits deceptive subject lines. • It requires that your e-mail give recipients an opt-out method. • It requires that commercial e-mail be identified as an advertisement and include the sender’s valid physical postal address. Children’s Online Privacy Protection Act (COPPA) Enacted to protect the privacy of children when they are using the Internet Places restrictions on collecting information from children via the Internet Privacy policies must be posted on home pages and areas where information is collected; parents must affirm registration through reply e-mail