Download draft proposal for area services manager

Job title:
Database Co-ordinator
Reports to:
Database Manager
Overall purpose of post:
The post will work as part of the Fundraising Support team in providing the highest level of database
support to all Visual Alms users across Mencap.
The key roles for Database Co-ordinator are:
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Manager of information
Deliverer of customer services
Problem solver
Organiser
Team player
Deliverer of customer services
The Database Co-ordinator will provide an excellent level of customer service to internal and external
stakeholders, ensuring that the level of customer service is maintained at all times and when necessary
problems are resolved effectively and efficiently.
KPI’s:
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To be the first point of call for all database user support issues.
To work with users and the database team to maintain database efficiency in a user-friendly
environment
 Adopts an approach of continual improvement, seeking feedback from Alms users to
understand how the database can be developed and delivering these improvements
 Resolves complaints, concerns and issues promptly and effectively, keeping relevant individuals
informed and reporting to the Database Manager when appropriate
 Provides in-house Alms training to all users when the Database Officer is unable to
Measures: 360 degree feedback, manager observations, maintenance of service levels
Manager of Information
The Database Co-ordinator will effectively maintain, collate and distribute information as required by
both the Database Manager and Alms users. They will produce reports as required and ensure this
information is accurate and in an accessible format for the audience it is distributed to.
KPI’s:
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Run complex data selections against the database for marketing campaigns ensuring that:
o The selection criteria is appropriate for the mailing
o There are no inappropriate/duplicate contacts selected
o Contacts’ approach histories are updated
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Responsible for providing research and data analysis to interpret insight throughout the
Fundraising department, using the results to work closely with Fundraising teams to suggest
improved methods of fundraising activity to drive the department forward
Regular auditing of processes and viewer designs/layouts, with respect to feedback from users
Responsible for running regular data hygiene updates to check the charity’s supporter data
against deceased, goneaway and change of address lists.
Liaise with external suppliers ensuring that data file formats are appropriate and accurate for
mass importing into the database
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Measures: 360 degree feedback, manager observations, mailing/analysis files produced, database
audits
Problem Solver
The Database Co-ordinator will demonstrate the ability to deal with problems when they come up and
raise any issues or concerns with the Database Manager.
KPI’s:
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Works closely with & provides support to the Database Manager in ensuring the database is put
to best use; proactively identifying developments and enhancements that will enable the best
results to be achieved
Takes responsibility for solving and rectifying any problems, or for reporting them to their line
manager
Makes recommendations of how the Alms database or processes could be improved or where
cost saving might be made
Measures: 360 degree feedback, manager observations
Organiser
The Database Co-ordinator will organise their work in a way that enables them to be effective in their
role
KPI’s:
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Demonstrates the ability to work with limited direct supervision and is self motivated in their
work
Organises the work they need to do so they can complete all their jobs in the required amount of
time
Prioritises their jobs to ensure that the most important tasks are always completed to a high
standard.
Measures: 360 degree feedback, manager observations, maintenance of service levels
Team Player
The Database Co-ordinator takes responsibility for their own work and is expected to work effectively
and collaboratively with all colleagues to build good relationships that enable the achievement of
performance objectives.
KPI’s:
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Works with the Database Manager in producing protocols for use of the database and to ensure
that protocols for use are adhered to by all users.
Works in a way that supports the organisation values of inclusion of all people, valuing
difference and promoting diversity. Actively seeks to include people with a learning disability in
their work in a meaningful and appropriate way.
Takes responsibility for their own performance and development, preparing for their
performance review meetings identifying opportunities for them to develop their knowledge,
skills and performance.
Develops positive working relationships with people from other teams and key stakeholders,
developing relationships that benefit their work and support the work of others.
Ad hoc duties in line with the work of the Fundraising Support team
Measures: 360 degree feedback, manager observations, maintenance of service levels, team meetings
Person specification
In addition to the things below, in Mencap we expect our employees to:
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be positive about working for Mencap and to demonstrate this to all the people they come into
contact with
work well with all of their colleagues
take responsibility for their own development
Knowledge:
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Knowledge of database systems
Knowledge & proficiency in writing database queries & reports
Understanding of the Data Protection Act
Understanding of the rights and needs of people with a learning disability
Understanding of the needs of clean data within a database environment
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Skills/Personal Qualities:
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Meticulous attention to detail
Ability to organise workload, prioritise & work efficiently
Excellent communication skills
Able to identify areas for improvement and create solutions
Enthusiastic & proactive
Takes initiative
Well organised
Flexible worker
Able to work efficiently & accurately
Team player
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Experience:
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Writing database queries & producing outputs
Database administration – mass importing & updating of data
Handling a heavy workload in a demanding environment
Alms experience
Problem solving in a database environment
User training
Essential
Desirable
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