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JOB DESCRIPTION
Job Title:
Marketing Services Co-ordinator
Reporting to:
Service & Improvement Manager, Customer Services
Role Purpose:
Reporting to the Service and Improvement Manager, the Marketing Services Co-ordinator is
accountable for the administration and logistics associated with implementing 3rd party
Channel Marketing activity. This role is also the first point of contact for our F&B
Showrooms, Sales Teams, Third Party Agents and sales channels for all their marketing
queries.
As the marketing expert within the Customer Service Team, a critical aspect of the role is to
build and maintain key relationships with the Sales & Marketing Teams, delivering excellent
communication and timely fulfilment of activity across our channels ensuring we deliver an
outstanding customer experience.
Summary of Main Duties and Responsibilities
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Provide day to day marketing administration support to Channel Marketing, Global
Sales Teams, Showrooms and Third Party Agents including image packs, postcard
overprints, stockist advertising and plaque requests, raising non-IFS/IFS orders and
purchase requisitions and orders.
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Overall responsibility and maintenance of third party databases and merchandise audit
to ensure successful delivery and execution of marketing activity; including newsletter
communication, launch packs, collateral.
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Responsible for the allocation and distribution of marketing campaign and launch
materials into the market place/ sales channels, including point of sales, collateral and
merchandise.
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Collation of content and execution of all third party channel newsletters, briefs and key
communications, consisting of co-ordination of translations, proofing, building and
reporting.
 Administration, co-ordination, ordering and distribution of all marketing materials
including point of sale, merchandising, standard artwork requests, collateral and
signage.
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Assist the Channel Marketing Executive to deliver key stockist events, new and existing
stockist conferences and trade shows to support the sales channels to drive footfall and
LFL (like for like) sales growth.
 Delivery of Competitor Pricing Review

Responsible for ensuring the B2B website is maintained with all marketing collateral
and POS

Support sales team with merchandising and marketing stock enquiries including delays,
availability and faults; ensuring feedback is collated and actioned with the correct
department
Skills, Knowledge & Experience:
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Strong organiser - with the ability to work on multiple activities to deadlines
Strong communicator (verbal and written)
Meticulous attention to detail and high level of accuracy
Ability to develop effective relationships and work cross-functionally
Confident working alone or collaboratively
French and/or German language skills is desirable
Behaviours:
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Highly motivated
Drive for excellence
Conscientious, taking personal ownership for their contribution
Flexible approach
Creative and resourceful
Key Relationships:
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Global Sales Team, Showrooms & Agents
Marketing team
Customer Service/Depot
Warehouse
Third Party retailer network
This is an outline job description and employees are expected to undertake other duties as
directed.
Must be prepared to work as part of a team and assist or carry out other duties during
periods of high workload, sickness, holidays and emergencies.