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JOB DESCRIPTION Job Title: Marketing Services Co-ordinator Reporting to: Service & Improvement Manager, Customer Services Role Purpose: Reporting to the Service and Improvement Manager, the Marketing Services Co-ordinator is accountable for the administration and logistics associated with implementing 3rd party Channel Marketing activity. This role is also the first point of contact for our F&B Showrooms, Sales Teams, Third Party Agents and sales channels for all their marketing queries. As the marketing expert within the Customer Service Team, a critical aspect of the role is to build and maintain key relationships with the Sales & Marketing Teams, delivering excellent communication and timely fulfilment of activity across our channels ensuring we deliver an outstanding customer experience. Summary of Main Duties and Responsibilities Provide day to day marketing administration support to Channel Marketing, Global Sales Teams, Showrooms and Third Party Agents including image packs, postcard overprints, stockist advertising and plaque requests, raising non-IFS/IFS orders and purchase requisitions and orders. Overall responsibility and maintenance of third party databases and merchandise audit to ensure successful delivery and execution of marketing activity; including newsletter communication, launch packs, collateral. Responsible for the allocation and distribution of marketing campaign and launch materials into the market place/ sales channels, including point of sales, collateral and merchandise. Collation of content and execution of all third party channel newsletters, briefs and key communications, consisting of co-ordination of translations, proofing, building and reporting. Administration, co-ordination, ordering and distribution of all marketing materials including point of sale, merchandising, standard artwork requests, collateral and signage. Assist the Channel Marketing Executive to deliver key stockist events, new and existing stockist conferences and trade shows to support the sales channels to drive footfall and LFL (like for like) sales growth. Delivery of Competitor Pricing Review Responsible for ensuring the B2B website is maintained with all marketing collateral and POS Support sales team with merchandising and marketing stock enquiries including delays, availability and faults; ensuring feedback is collated and actioned with the correct department Skills, Knowledge & Experience: Strong organiser - with the ability to work on multiple activities to deadlines Strong communicator (verbal and written) Meticulous attention to detail and high level of accuracy Ability to develop effective relationships and work cross-functionally Confident working alone or collaboratively French and/or German language skills is desirable Behaviours: Highly motivated Drive for excellence Conscientious, taking personal ownership for their contribution Flexible approach Creative and resourceful Key Relationships: Global Sales Team, Showrooms & Agents Marketing team Customer Service/Depot Warehouse Third Party retailer network This is an outline job description and employees are expected to undertake other duties as directed. Must be prepared to work as part of a team and assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.