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Marie Curie Cancer Care Job Description Job Title: Department: Location: Reference no: Report to: Staff: None Budget: Senior Marketing Executive – Fundraising Communications London LAE2175 Marketing Manager £300,000 Role Context Marie Curie Cancer Care, one of the UK’s largest charities, is devoted to providing high quality end of life care for people with all terminal illnesses. We care for people who die at home and at our nine specialist hospices. We also conduct research in end of life care. As an enthusiastic and skilled marketer you will develop, implement and evaluate multi-channel marketing campaigns in line with Marie Curie’s fundraising strategy to deliver the charity’s vision of a better life for people and their families living with a terminal illness. You will work closely with the Marketing Manager for Fundraising who is responsible for delivering the marketing strategy for fundraising. You will be working in a matrix team with the fundraising product owners, regional teams and other relevant teams. Main purpose of role Marketing campaign management: working with the internal teams and external agencies, develop and deliver integrated marketing plans, agreeing targets and KPI, monitoring, tracking and reporting performance, working to continuously optimise ROI Embed insight into plans: working with Insight colleagues, ensure the supporter and their needs are at the centre of all planning and communications Think digital: through insight into the customer, recognise and plan how we can best deliver communications through digital channels, Support brand objectives: champion the use of Marie Curie’s brand and its impact in all aspects of marketing plans to ensure that all activity adds to the value of the brand Main purpose of role Strategy and planning for Fundraising marketing Responsible for developing and implementing annual marketing strategies and plans which will generate participation and increase financial objectives across fundraising categories, including events, mass participation events and shops. Lead communications work streams to develop marketing campaigns, made up of a cross functional team at Marie Curie including Fundraising, Marketing, PR, Digital and Creative, including developing agreed marketing and communications objectives. . Work closely with Fundraising Product Team to develop and deliver communications strategies and plans which are aligned and driven by fundraising product strategies. Project managing marketing campaigns to ensure they are executed on time and hit budget Ensure effective implementation and optimisation of marketing campaign to meet agreed business objectives. Effectively plan using bought, owned, earned marketing channels – ensuring audience insight is at the heart of all planning. Working with the Digital Marketing manager and digital content, social and wider marketing team to create, execute and evaluate digital campaign plans. Paying particular attention to email communications, PPC and display advertising, as well as harnessing social media networks, both paid and non-paid, and blogging. Budgeting Collate, manage and use year on year financial and supporter/participant information and data to make informed and efficient budget decisions in collaboration with product/category managers Manage the individual campaign budgets with responsibility for reporting on actual versus forecast and delivering the campaigns on time and in budget Proactively manage the print and production budget on behalf of internal clients and the marketing team, to ensure buying decisions generate the most cost effective results for the charity Evaluation Provide in-campaign reporting and analysis to Marketing Manager and Fundraising product team Complete and project manage the delivery of evaluation reports for marketing campaigns, in partnership with the wider project teams Develop a and distribute a comprehensive evaluation including robust recommendations for Relationship and stakeholder management Develop relationships with internal stakeholders to ensure robust and strong working partnerships between matrix teams Develop effective relationships with eternal stakeholders to ensure the Marie Curie brand and marketing activity is upheld by external partners. Market research and insight Work with Insight colleagues to collate and maintain customer insight and competitor and marketing intelligence which aid the formulation of effective marketing plans for each campaigns and share with colleagues. Collate and maintain customer insight and competitor and marketing intelligence, which aid the formulation of effective marketing plans Agency management Effectively brief agencies and freelancers on the campaign and objectives and manage the budget Project manage campaigns briefed in with media and creative agencies, from the briefing stage through to creative execution and evaluation. Your role in the communications Department Be a brand champion and manage the application of the Marie Curie brand and key messages across all relevant partnerships and applications Play an active role in the marketing team’s development, as well as within the wider communications department Work in partnership with communications colleagues and other colleagues across the organisation to deliver the charity’s vision Key relationships and liaisons Communications department Head of Events Sales and Partnership managers Fundraising Product team Database Services Individual Giving Fundraising support centre and Supporter recruitment team Third Party sponsors and partners Creative agency Media buying agency MARIE CURIE CANCER CARE Person Specification Job title: Criteria Skills/ Abilities Senior Marketing Executive, Fundraising Essential Knowledge Excellent verbal and written communication skills Excellent writing skills Strong project management skills and able to manage many projects at the same time while maintaining delivery Good Microsoft Office skills Strong analytical skills and produces plans based on clear understanding and analysis, including risks and benefits. Monitors progress and takes action to preempt issues and to ensure plans/ activities stay on track Broad skills in all main communication channels (including PPC, DM, advertising, face to face teams, email) Highly competent networker. Ability to speak confidently in external environments Excellent cross-team liaison skills, both communications and wider departments and at all seniority levels Broad knowledge of the fundraising sector to ensure a competitive and relevant approach to marketing strategy development Media planning and buying knowledge An understanding of different communication channels bought, owned and earned A deep theoretical marketing knowledge to support strategic marketing planning Good knowledge of digital marketing techniques (PPC, social, display etc) Knowledge of segmentation models and how they are used Desirable Creative copy writing – visual Behaviours Knowledge of project management techniques to support campaign development and management using matrix teams Shares and demonstrate the values and behaviours of the Communications team being: Consumer centric Testing new ideas and sharing the learning Collaborative working across the department and the organisations Deliver to your best standards Great sense of humour Able to flex communication style (written and presentation) as appropriate to the internal or external audience Understand their role in delivering the organisational strategic plan Adapts and uses ideas, innovation and best practice from across MCCC and externally Works with others to achieve results and deliver common goals Encourages joint working and a sense of shared ownership Manages organisational/ local politics in ways that build relationships and gets things done Works positively with key people outside own immediate area/ team/ MCCC Seeks and acts on feedback about own strengths and weaknesses Maintains high standards and positive relationships when working under pressure Manages own personal resources (time, energy, skills etc) effectively to maintain high standards of delivery/work Commit to a programme of continuous professional development Experience Professional ethics Qualifications and training Experience of briefing and managing agencies and freelancers Experience of generating strong briefs and working with creative teams to develop strong creative solutions (on & offline) Budget management experience, ensuring that marketing plans are within budget and reported against regularly Able to interpret and use customer segmentation models to generate strong customer insight and audience focus for campaign development Experienced at delivering campaign reporting, metrics and insights and adapting plans in light of uncertain market conditions Experience of media buying –on and offline Strong marketing experience in marketing to customers. Experienced at developing and delivering multi-channel campaigns with matrix teams that meet their agreed targets (on and offline) Adjusts priorities/plans to take account of changes as necessary and ensures others are kept informed of adjustments Ability to incorporate ethics and governance into daily activities Degree Demonstrates ongoing professional training through industry reading, training and conferences Experience of managing a marketing executive or intern CIM diploma or equivalent Marie Curie Cancer Care Terms & Conditions Job Title Senior Marketing Executive Job Reference LAE2175 Salary Scale Marie Curie Cancer Care – Range E Annual Leave Entitlement 25 days per year, plus bank holidays Working Hours 35 hours per week Notice period Three months Location 89 Albert Embankment Other benefits MCCC Pension Scheme Season ticket loan Bike Loan Satellite Navigation Loan Computer Loan Closing date: 18th August 2014 at 5 pm To apply please visit our website www.mariecurie.org.uk/jobs Please email your application form to [email protected] with the subject line ‘Reference Number – Job Title – Location’ or via post to Marie Curie Cancer Care, Recruitment Centre, 89 Albert Embankment, Vauxhall, London, SE17TP. Marie Curie Cancer Care aims to be an employer of choice and is committed to equal opportunities. Charity reg no. 207994 (England & Wales), SCO38731 (Scotland).