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Sales Focused ™ Marketing Eyes Wide Open is Australia’s only integrated consultancy combining strategy, marketing and management to maximise your business results. Comprehensive consulting has provided an advantage to the big end of town for decades. Now we’re leveling the playing field, developing solutions specifically for the SME sector. We have researched “best of breed” practices and bring them together in one location for ease of use and maximium impact. Why bother marketing if it doesn’t deliver more sales? I agree! In businesses that are targeting significant growth every dollar you spend needs to work hard to achieve the business goals. Every day no doubt you’re being hammered by marketing agencies and service providers claiming to hold the marketing ‘holy grail’ and if you don’t spend with them, and spend ‘big’, then your business will fail. It’s time to cut through the hype and get to the facts. Here are four steps to choosing campaigns and ensuring they deliver more sales to your business. Focus on Structure Get the structure, then get creative. This process will help you strategically decide the structure of your campaign portfolio. Once you have a structure in place you can then get as creative as you like with campaign design. But without the structure, you will end up spending a lot of money with no return. David Wolstenholme Client Services Grow Your Business Step by Step Step 1. Identify Sales Segments & Targets Step 2. Identify the sales challenge Get clear about the products / services that will drive your business growth. That may be particular products, services or customer types. You don’t need to cover all the products and services you sell just those that will drive growth. For each segment there will be particular sales challenges that you face in achieving growth. These align to each phase of the sales pipeline. Identify the major sales challenges you face. You need to focus your marketing dollar where it can deliver the best return. 25+10+1550z Do the analysis below for each product / service segment. Pick one or two major challenges to be addressed. Put a $ figure against each segment, i.e. your sales goal. Contracts $1MIL Widgets $2MIL “The Rest” $0.2MIL Training $0.6MIL (Marketing no-go zone) Stage of Sales Sales Challenge Examples Prospecting We need more new contacts to talk to Prospect to Proposal We know enough people but they don’t know how we can help Closing Sales They are hammering us on price. Competitors keep undermining us Ongoing / Repeat Purchases They don’t know all our services. We lose contact with past customers. Step 3. Align Marketing Campaigns Now the role of marketing is to address each sales challenge. So if the sales challenge is that you need more contacts then marketing is there to get you those contacts. There should be at least one campaign to address each challenge. Step 4. Set Budget & KPIs Budget and KPI’s then become logical. How much it is worth spending to address the sales challenge (i.e. your marketing budget) depends on the revenue you will make out of the sale. If it’s high gross margin then you have more fat to play with. KPI’s then indicate the volume of result you need. If you need more new contacts then roughly how many are needed to hit the sales target? It doesn’t need to be an exact science, some good guesstimating will work. Sales Focused Marketing™ 1. Sales Target Widgets $2MIL Contracts $1MIL 2.Sales Challenge 3.Marketing Campaign 4.Budget and KPI’s Need more prospects Run giveaway competition to build database 3000 more contacts / $20K budget Get existing clients to buy more Monthly offers email to be sent 50 client orders from campaign / $5K budget We have enough contacts but not buying regularly Research why people aren’t buying KPI not applicable / Budget $10K Send out training schedule each month 1000 orders from campaign / $10K budget Exclusive round table events featuring clients talking about their success 5 contracts secured / budget $20K Sales follow-up package to include reports flyer 30 report enquiries / budget $3K 2011 − 2012 Training $0.5MIL “The Rest” $0.2MIL Plenty in pipeline but not converting because of lack of confidence Cross-sell to existing clients © Eyes Wide Open 2012 “ Progress comes from doing the things we know we should be doing but don’t quite get around to. Success comes from doing those things well. Sam Galea Client Services ” Contact us 1300 793 782 Shop 251, 8 Lachlan St, Waterloo NSW 2017 www.ewo.com.au