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Corporate Profile Excess Credit The X - Factor Strives to source for or develop unique ideas to help companies stand out Company A = 1 unit of work Company B = 1 unit of work 2 Companies = 3 units The eXtra unit = Synergy TCRM Cycle Seamless coordination in all departments Marketing : Reduce Costs, Get More Leads Segment target customers Personalize Text messages Cost-effective mass email/fax Marketing : Reduce Costs, Get More Leads SingTel eSMS Solution Telemarketing Marketing : Events Management Sales : Save Time, Close More Sales Data Entry/Updating Telesales Sales : Save Time, Close More Sales Share successful sales strategies Forecast sales Sales : Save Time, Close More Sales Access through web, remote, Palm Eg Street Directory Customer Service : Improve Customer Loyalty •DMG Service Audit •Training Programs Customer Service : Improve Customer Loyalty •Track, assign, resolve issues •Share information in Knowledge Base Sales Marketing MaXimizer: Contact Management Customer Service •Flexibility: Customization – Eg Challenger •Control: Administrator •Power: eCRM Portals TCRM Value – Added Services - Training - Data Migration - Customization - Provision of Telemarketing/Data Entry Staff Trained in CRM CRM - Marketing “Maximizer Enterprise enables us to cost-effectively build, execute and track targeted direct mail and email marketing campaigns with different messages for different groups of clients and prospects.” “We rely on this tool to help us reach audiences quickly with market relevant communications ultimately cultivating strong relationships to grow our business.” - Elen Alexov, Direct Marketing Manager, Ipsos-Reid North America CRM - Sales The world’s fastest growing computer company understands its customers’ needs so well that it can sell them products directly over the phone or Internet and bypass Retailers. PC system ordered from Dell will arrive at customer’s doorstep in as few as 5 days, at a cost 10 to 20% lower than that of retail chains. CRM – Customer Service Targets different card members with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage. Eg. Customer : VIP Restaurant : Le Chateau Orchard Loyalty Privilege : Merlot Vintage,1995 FOC Customers •System Requirements <internal> •Pricing <internal>
