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MARKETING Deny A. Kwary www.kwary.net Sales vs. Marketing Starting Point The Selling Concept The Marketing Concept Focus Means Ends Selling and Promoting Profits through sales volume Factory Products Target Market Profits Customer Coordinated through Needs Marketing customer satisfaction Market Segmentation Geographic Demographic Psychographic Behavioral •Region •Density •Age •City size •Gender •Family size •Income •Occupation •Education •Religion •Race class •Social •Nationality •Lifestyle •Personality •Occasions •Benefits •Loyalty status Market Targetting Target the best market segment, by evaluating: Segment size and growth Segment structural attractiveness Company objectives and resources Market Positioning Attribute positioning, e.g. Disneyland, the largest theme park in the world. Benefit positioning, e.g. A theme park for people seeking a fantasy experience. Use/Application positioning: e.g. Japanese Deer Park for quick entertainment. User positioning, e.g. Magic Mountain thrill seekers. Competitor positioning, e.g. Lion Country Safari, a greater variety of animals. Product category positioning, e.g. Merineland educational institution. Quality/Price positioning, e.g. Busch Gardens, the best value for money. Marketing Mix (the four Ps) Product: Price List price, Discounts, Allowances, Payment period, Credit terms Place Product variety, quality, design, features, brand name, packaging, sizes, services, warranties. Channels, Locations, Transport Promotion Advertising, sales promotion, public relations, personal selling, direct marketing. Promotion Mix Advertising: Any paid form of nonpersonal presentation and promotion of a product. Sales promotion: Short term incentives to encourage trial or purchase of a product. Public relations: A variety of programs designed to promote and/or protect a company’s image or its individual products. Personal selling: Face to face interaction with one or more prospective purchasers for the purpose of making sales. Direct marketing: Use of mail, telephone, or other nonpersonal contact tools to communicate with or solicit a response from speicific customers or prospects. Tugas Makalah dan Presentasi Kelompok 1. Tentukan suatu bisnis/produk yang akan Anda mulai. 2. Bagaimana cara Anda merekrut karyawan? 3. Lakukan segmentasi untuk menentukan target market. 4. Buat slogan yang menunjukkan positioning dari bisnis/produk Anda. 5. Tentukan harga produk Anda. 6. Tentukan tempat/lokasi. 7. Tentukan bauran promosi yang akan Anda gunakan.