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The state of
CONTENT
MARKETING
HOW TO BE EFFECTIVE:
a blueprint for marketers
THE STATE OF CONTENT MARKETING
Contents
Foreword . . . . . . . .
Introduction . . . . . . .
. . . . . . . . .
Key challenges . . . . .
Vision . . . . . . . . . .
Strategy . . . . . . . . .
Planning and ownership .
Personalisation . . . . .
Measurement . . . . . .
Distribution. . . . . . . .
Resource and execution .
Budget and investment .
Conclusion . . . . . . . .
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ADMA / EDGE
1
THE STATE OF CONTENT MARKETING
Foreword
content-led marketing strategies, and in the extent to which organisations have embraced the
organisations doing it effectively will reap the rewards. For that reason, starting this year, ADMA has
committed to tracking the trends and growth of content marketing on an annual basis.
To further this aim, we partnered with the US-based Content Marketing Institute to conduct a
groundbreaking survey of Australian marketers to benchmark the state of content marketing in Australia.
The resulting Content Marketing in Australia: 2013 Benchmarks, Budgets and Trends has given us new
insight into how marketers are using content marketing to engage with customers and prospects.
how Australian organisations are approaching content marketing, increasing customer engagement,
structuring for success, getting buy-in at C level, resourcing appropriately and measuring ROI.
Content marketing is an ever-evolving discipline. The opportunity to increase effectiveness will grow
as companies use relevant data and insights to develop better strategies for engaging and nurturing
their customers. However, it comes with challenges too. This white paper is intended to highlight and
but hope that this document will provide a framework within which to tackle everyday challenges,
and information that sparks new approaches.
inspiration in the guidance it provides.
Jodie Sangster
ADMA CEO
ADMA / EDGE
2
THE STATE OF CONTENT MARKETING
“The future of marketing is content marketing.”
marketers are thinking. The congruence of new data and CRM technology, changing consumer
media consumption habits, social media and digital distribution means that the business case for
content marketing has never been more compelling.
Traditional, disruptive one-way advertising messages are being set aside in favour of working to
develop a deeper two-way relationship with customers. The trend is clear: 61 per cent of Australian
marketers intend to increase their spending on content marketing.
Producing persuasive content requires new ways of thinking, from the initial strategy development
executions. Creating the business case, setting the goals and implementing appropriate metrics
and the ADMA/CMI research, combined with these roundtable insights, provides marketers with
further food for thought.
As Jodie says, we do not yet have all the answers, but we believe that this white paper is a
good starting point for any organisation looking to improve the effectiveness of its content
marketing activities.
Fergus Stoddart
EDGE Commercial Director
ADMA / EDGE
3
THE STATE OF CONTENT MARKETING
Introduction
PLANNED SPEND ON CONTENT MARKETING IN
AUSTRALIA OVER NEXT 12 MONTHS
In early 2013, the Association for Data-driven Marketing and Advertising (ADMA) and the US-based
Content Marketing Institute (CMI) conducted a survey of 216 marketers to evaluate the state of
Content Marketing in Australia: 2013
Benchmarks, Budgets and Trends report, provide fresh insight into how marketers are using content
to engage with their target audiences.
content marketing agency Edge, convened a roundtable of senior B2B and B2C marketers in
March 2013 to discuss the survey results. A broad range of industries was represented, including
This document shares the key outcomes from that discussion, bolstering the statistical research
with experience-based insights and offering practical solutions to key challenges.
ADMA / EDGE
4
THE STATE OF CONTENT MARKETING
Definition
Australian marketing industry. As organisations focus more on content and data-driven methods of
content marketing has increased.
Content marketing is a marketing technique of creating and distributing relevant and
insights based on their own experiences with the discipline:
words, it provides useful information, tips and help to consumers rather than traditional
sales messages.
resonates with its target audience.
Content marketing is about building relationships over long periods of time (as opposed
to being campaign-centric).
advertising model.
Content marketing operates predominantly through owned and earned media channels.
ADMA / EDGE
5
THE STATE OF CONTENT MARKETING
Key challenges
THE BIGGEST CONTENT-MARKETING CHALLENGES FOR
AUSTRALIAN COMPANIES
ADMA / EDGE
6
THE STATE OF CONTENT MARKETING
Sentiments
as the two top challenges faced by Australian content marketers (with 53 per cent of marketers
roundtable participants were:
29%
Only
per cent of
Australian
marketers believe
their content
marketing is
effective.
ADMA / EDGE
7
THE STATE OF CONTENT MARKETING
Vision
Sentiments
agreed that an organisation requires a clear vision before it embarks on developing a content
theme in the content a business produces.
The majority of participants agreed that without having a clear vision or story, content lacks focus
Participants also agreed that this vision needs to be set at a senior, strategic level and must
then permeate the business. In particular, it must be clearly understood and embraced by all
departments that play a role in content development. This means not just the marketing
department but also, for example, the communications and public relations functions.
Although representatives from the larger-enterprise organisations believed that they had a clear
vision and story against which to deliver content, three-quarters of the roundtable participants
felt that their business had not clearly articulated its vision or that a vision did not currently exist
for the business.
Solutions
As content marketing tends to be a longer-term play than other types of marketing, it is essential
the content to the target audience.
This means that a content marketing vision should be simple and provide a clear focus for strategy,
planning and content creation. The vision must be aligned with, and support, the brand DNA.
Once a vision statement has been created, companies that have been developing content for
a number of years should audit and, where necessary, adjust their current content approach
to ensure alignment with the new vision.
ADMA / EDGE
8
THE STATE OF CONTENT MARKETING
Strategy
CONTENT MARKETING OBJECTIVES FOR
AUSTRALIAN COMPANIES
80%
of B2C marketers
cite customer
retention/loyalty
as their top
marketing goal.
Statistics
The ADMA/CMI research discovered that the top three objectives for content marketing among
loyalty. Australian B2B marketers cite brand awareness as their top content marketing goal (75%)
while their B2C peers cite customer retention/loyalty (80%).
Sentiments
strategy is critical to ensuring that content marketing delivers against business objectives.
content strategy exists.
ADMA / EDGE
9
THE STATE OF CONTENT MARKETING
of workable approaches a business can adopt in relation to where content marketing sits within
Solutions
Creating a successful content marketing strategy relies on developing deep insight into an
Clearly, the outcome of successful content marketing is positive change in customer behaviour,
whether that means changing their views, perceptions, actions or activities, ultimately resulting in
content marketing strategy needs to outline how these shifts will be driven using content.
changes that the content will drive in each target audience.
A thorough understanding of the customer journey allows a business to identify how content can
work will provide the foundation for creating content themes that will underpin content development.
understanding must be built on by the creation of a central brand story, around which the company
has authority to publish. The story should be developed by considering brand archetypes and key
brand metaphors.
support all future content development.
Well-articulated engagement goals play an important strategic role in effective content marketing.
Along with measures for desired behaviour change, such goals need to indicate suitable measures
of ROI.
ADMA / EDGE
10
THE STATE OF CONTENT MARKETING
The strategy must make clear that while content marketing can involve campaigns, it is fundamentally
This means that as well as specifying monthly and annual goals for content marketing, the strategy
should justify the business case for it over a two- to three-year time frame.
marketing strategy and objectives, but however it is done, it is critical to ensure that a broad range
of stakeholders is present during the development of the strategy. This will help ensure it is
customer-centric and that, as responsibility is disseminated, a clear understanding of the central
principles and framework is maintained.
Creating
a successful content
marketing strategy
relies on developing
deep insight into
an organisation’s
customers.
ADMA / EDGE
11
THE STATE OF CONTENT MARKETING
Planning and ownership
CONTENT OWNERSHIP AT A GLANCE
Statistics
Just eight per cent of respondents said they were in content creation/management while
58 per cent worked in a marketing, advertising, communications or PR function.
Sentiments
Discussion among the participants revealed four approaches currently practiced with regard
1. It is owned by someone at a central point of responsibility.
2. It is developed on a department-by-department basis, according to business needs.
3.
4. Currently, the business has no single owner for a content marketing strategy and/or no strategy.
ADMA / EDGE
12
THE STATE OF CONTENT MARKETING
Solutions
marketing level to ensure alignment with the overarching business and brand objectives. A clear
and deliver economies of scale.
a senior executive to drive the content marketing strategy across the company. This central
functionary needs to have the seniority to be able to effectively align company resources across
digital/IT, marketing, data, customer service and sales departments, so as to maximise the content
marketing results.
ADMA / EDGE
13
THE STATE OF CONTENT MARKETING
Personalisation
HOW AUSTRALIAN ORGANISATIONS TAILOR CONTENT
Statistics
97 per cent of Australian B2C marketers tailor their content in at least one way.
88 per cent of Australian B2B marketers tailor their content in at least one way.
Only 25 per cent of Australian marketers personalise content to individuals.
ADMA / EDGE
14
THE STATE OF CONTENT MARKETING
Sentiments
The survey results showed the differing degrees to which Australian marketers personalise content to
of roundtable participants segmented their databases so that communications were sent only to
to particular audience segments.
none of the participants was currently delivering against that goal, nor did they consider themselves
close to being able to deliver on it.
The reasons given by participants related back to data, with recognition that the data held by most
deliver highly personalised communications, or that the company lacked the internal expertise and/or
resources to deliver such data insights.
Participants also agreed unanimously that justifying the resources needed to deliver the volume of
the impossibility, at this stage, of determining ROI.
Solutions
relevant the content, the higher the engagement, and the greater the likelihood that such content
will change customer behaviour.
Once again, the right foundations need to be in place for a business to achieve this. Companies need
that need to be addressed and mapped across the customer journey at the strategy stage.
Although the overall goal of content marketing is sustainable sales uplift through engagement, rather
than short-term sales, personalising product and sales messages alongside editorialised content can
timely distribution of relevant content to the appropriate audiences and easy measurement of its effect.
ADMA / EDGE
15
THE STATE OF CONTENT MARKETING
Measurement
MEASUREMENT CRITERIA FOR CONTENT-MARKETING SUCCESS
Statistics
criterion for success.
ADMA / EDGE
16
THE STATE OF CONTENT MARKETING
B2B and B2C content marketers, whether they are from Australia, North America or the UK,
Only 33 per cent use increased customer loyalty as a measurement metric.
Sentiments
result, most participants reverted to using page views, content downloads or content engagement
as measurement tools, partly explaining why the survey showed that 62 per cent of Australian
providing a framework within which to report content marketing ROI to the C-suite and encourage
content marketing investment.
Solutions
The key for any business wanting to make the most of its content is to build measurement into the
and system built into it if it is to demonstrate results.
When devising a content marketing strategy, creating clear data-capture programs, lead nurturing
systems and conversion tools should be considered from the outset.
Of course, the simplest way to build these measures in an effective, responsive way is using a
digital content marketing platform. Ongoing measurement of content engagement is available
through standard web analytics, social listening and survey tools, but proof of effective ROI
requires deeper data integration.
Implementing CRM capabilities allows for this step change, and integrating customer data allows
marketers to see the impact of content on customer behaviour, in the short and longer term.
Using data and test-and-learn campaigns, marketers get to see the impact of different content
on different customer segments at different points of the customer journey. This will help
demonstrate effectiveness and provide proof points for further investment.
ADMA / EDGE
17
THE STATE OF CONTENT MARKETING
Distribution
DISTRIBUTION CHANNELS
Statistics
B2B and B2C content marketers in Australia and the UK, along with B2C marketers in North
America, use an average of four social media platforms to distribute content, whereas B2B
Australian B2B marketers use LinkedIn (76%) the most, whereas their B2C peers use Facebook
(85%) the most.
Sentiments
ADMA / EDGE
18
THE STATE OF CONTENT MARKETING
of marketers struggling with the former and 51 per cent with the latter. Indeed, only 29 per cent
of Australian marketers believe their content marketing is effective.
Although roundtable participants agreed that both these issues presented business challenges,
they noted that content distribution presented a challenge that matched or exceeded their
concerns around content creation. They agreed that a singular focus on content creation can
cause businesses to overlook the need to distribute content effectively. Although a small
distributing and amplifying content, the majority said their organisations had no such
strategies in place.
As one participant put it, creating content without also considering distribution addresses only half
Solutions
important to factor in the resources required to achieve this.
To maximise ROI and promote consistency, any content created should be distributed across as
many relevant channels as possible.
digital (company website and microsites, social channels) and person-to-person (events or
in-house communications) are all potentially valuable channels. Social media and PR channels are
increasingly important for distributing content through earned media. The key is to understand
Thus, arriving at a successful solution for your business comes from knowing where, when and how
Beware, however, of saturating your audience with too much or poorly created, ineptly targeted
maximum frequencies of contact will help prevent this.
ADMA / EDGE
19
THE STATE OF CONTENT MARKETING
Resource and execution
CHOOSING THE RIGHT AGENCY
Statistics
Overall, Australian marketers (57%) outsource content more often than their North American
(45%) and UK (55%) peers do.
Australian B2C marketers (74%) outsource content more often than their B2B peers (54%) do.
ADMA / EDGE
20
THE STATE OF CONTENT MARKETING
CONTENT PUBLISHING AT A GLANCE
Sentiments
challenge faced by Australian content marketers was being able to produce engaging content,
with 53 per cent of those surveyed struggling with this, while 51 per cent reported being unable
to produce enough.
outsourcing the better option.
outsourced relationship creates is also important.
It appears that having an in-house content team, a growing trend overseas, is not yet prevalent
in Australia.
Representatives from the smaller companies said they generally had one or two internal resources
responsible for developing ongoing content such as blogs and video. But typically, content-led
campaigns were outsourced to agencies.
Interestingly, a proportion of companies that had internal resources responsible for content still
chose to outsource content creation, to maintain brand consistency with other content produced.
This highlights the disconnect between production skills and marketing expertise.
ADMA / EDGE
21
THE STATE OF CONTENT MARKETING
Solutions
communications than with marketing, as it is conventionally understood.
A smart content marketing strategy calls not just for a foundation of regular, planned content, but
also the capacity to be highly responsive to your market, events and media trends.
Accommodating these varied needs is usually best achieved via a mix of in-house and outsourced
resources. Successful content strategy creation and execution are the domain of skilled editors,
as required.
Outsourcing to professional journalists and creatives is a highly effective solution for high-value,
planned content. Social media content and low-production execution will usually be more costeffective in-house.
allocation, rationalise the agency mix, and ensure accountability and consistency throughout
the process.
ADMA / EDGE
22
THE STATE OF CONTENT MARKETING
Budget and investment
TOTAL MARKETING BUDGET SPEND ON CONTENT
MARKETING IN AUSTRALIA
Statistics
Just as in North America and the UK, Australian B2B marketers allocate a higher percentage
of their budgets to content marketing (25%) than their B2C counterparts (20%) do.
Sentiments
budgets are being allocated to content marketing.
also covers investment in infrastructure and technology that underpins it.
Interestingly, roundtable representatives from the large-enterprise organisations concurred that
the survey results appeared largely accurate with regard to budget allocation, and noted that they
ADMA / EDGE
23
THE STATE OF CONTENT MARKETING
noteworthy that these representatives were in the B2B space, focused on developing a thoughtleadership position in the market.
Representatives of the B2C companies and smaller B2B-focused businesses also agreed that
content, in this case taking into account the technology investments required, and all the elements
of the content market process, from design through to creation, execution and distribution.
Solutions
to this investment are decided by a number of factors. Ultimately, these decisions should be driven
and the likelihood of return from that investment.
What is apparent is that content marketing needs to be considered and integrated with abovethe-line awareness and acquisition campaigns. Data-capture methods and ongoing engagement
proportion of brand advertising budgets should be set aside to ensure these opportunities
are captured.
ADMA / EDGE
24
THE STATE OF CONTENT MARKETING
Conclusion
Content marketing is a complex and evolving discipline. And as both the quantitative and
yet feel entirely comfortable. Uncertainty abounds.
to several of the core challenges faced by content marketers. From the bedrock of a clear corporate
vision and strategy, through to ensuring excellence via smart distribution, resourcing and ownership,
we trust that the steps and tips detailed here provide a blueprint from which every marketer can
the challenge.
ADMA / EDGE
25
For more information please contact:
ADMA
www.adma.com.au
(02) 9277 5400
EDGE
edgecustom.com.au
+61 2 8962 2600
m: 0414 867 622