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MARKETING (Marketing) Department of Management Teaching period: ECTS credits: Assessment: Marking scale: Form of instruction: Lectures: Seminars: Language: Prerequisites: Course level: Course progression: Restrictions: Autumn semester, 4th year of study 6.0 Written 4-point scale 3 hours per week 3 hours per week English Management, Management Theory M.Sc. level None Objectives and general description: Main objective of the course is to help to students develop marketing view on consumers and organisational buyers, competitors, and suppliers. The course is based on lectures, seminars, workshops, consultations, and study texts and glossaries. After introduction is projected strategy and operational marketing with support of teacher. All these three steps student repeat again when developing new market. Project for groups of students is assigned on the first lecture. Its attractivity for financing bodies, suppliers, salesman and performers is evaluated together with written test of terminology knowledge. The theoretical knowledge of marketing management methodology is used to find transformative solutions to selected marketing problem. Segmentation, targeting and positioning is prepared in groups. Marketing mix techniques developing and satisfying '4P' are delivered by individuals. Lectures: 1. Core concept of marketing. Marketing concept, strategy and planning of businesses 2. Marketing research. Analysing of consumer behaviour. Marketing information system. 3. Segmenting, targeting and positioning markets. 4. Marketing strategies 5. Product life cycle. Brand and products management. New products development. 6. Place. Pricing 7. Communication process, promotion program and outputs 8. Below and above the line media 9. Managing the sales force. Personal selling. Marketing programs 10. Marketing implementation and control Exercises (cover sheet of project): 1. Introduction, Setup working teams. Research assessment 2. Topic, reasoning, group, project stage 1 – preliminary research forecasting potential target markets, overview of other project stages 3. Research design: Project stage 2A (consumers) and 2B (competitors) discovering size of target markets: Select information from various sources (kind of segmentation, questions and tabulation of results), results of selected methods 4. Test from terminology of first lecture. Example of observation method – file: pozorova.doc. Questionnaires will be created on www.asp1000.com or on record pages for tests. 5. Control of research consistency: Quantitative or qualitative research process is presented. Quantitative research design is based on one or few key questions preceded by few segmentation questions and consequent information collecting 6. Qualitative research design select experts by filtering questions, which are followed by set of scaled questions and finished by control questions informing about conditions of data collection for further discrimination of non-standard data 7. Control of research documentation: Record page, tabulation page, order to external research company and three of these forms filled by each group member to judge smoothness of the process and reliability of research results 8. Rewriting and finishing of research: Turnover on potential available and served markets Market share, financial objectives (increase of income) 9. Listing options and strategy selection: Ordered list of strategies and elements of marketing mix. Marketing programs: Actions and budget with costs covered by revenues in repayment time of marketing share increase 10. Commercialisation. Awarding rights in own business. Project presentation. List of critical points for audit Process outputs Written record Research proposal Topic, reasoning, group, project stage 1 – preliminary research forecasting potential target markets, overview of other project stages Project stage 2A (consumers) and 2B (competitors) discovering size of target markets: Select information from various sources (kind of segmentation, questions (warming up, confirming, discovering, process developing, segments distinguishing), and tabulation of results (segments, products, brands, prices)), results of selected methods (compared with values of competitors). Test from terminology of first lecture. Example of observation method – file: pozorova.doc. Questionnaires will be created on www.asp1000.com or on record pages for tests. Quantitative or qualitative research process is presented. Quantitative research design is based on one or few key questions preceded by few segmentation questions and consequent information collecting questions for period of implementation. Qualitative research design select experts by filtering questions, which are followed by set of scaled questions and finished by control questions informing about conditions of data collection for further discrimination of non-standard data for different segments. Record page, tabulation page, order to external research company and three of these forms filled by each group member to judge smoothness of the process and reliability of research results Turnover on potential available and served markets Market share, financial objectives (increase of income) Differentiating features Research design Control of research consistency Control of research documentation Rewriting and finishing of research Field work Listing options and strategy selection Marketing programs Ordered list of strategies and elements of marketing mix Commercialisation What to buy, lease, outsource Awarding rights in own business Who gets and deliver what and when Actions and budget with costs covered by revenues in repayment time of marketing share increase Project page Field work Orders sorted after suppliers and markets Presentation of final report List of critical points for audit Teaching and learning methods: The course is delivered with the use of case studies, workshops, presentations, project assignment, surveys, interviews, seminars and other vehicles to facilitate active learning. Number of hours: Scheduled lectures Scheduled seminars Group project work Report preparation Group project evaluation Home study Exam and preparation Total 30 30 60 10 10 20 20 180 Course literature: 1. Bennett P.D. (1988): Marketing, McGraw-Hill, Inc. 2. Bovée C.L., Thill J.V (1992): Marketing, McGraw-Hill, Inc. 3. Kinnear T.C., Taylor J.R. (1991): Marketing research an applied approach, McGraw-Hill, Inc. 4. Kotler P. (1994): Marketing Management, Prentice Hall, New Jersey 5. Schoell M.F., Guiltinan J.P. (1993): Marketing Essentials, Allyn and Bacon 6. Zikmund W.G., d´Amico, M. (1993): Marketing, West Publishing Company Teaching staff/staff member(s) responsible for courses: Doc. Ing. Zdeněk Linhart, Csc. Activity, competing suppliers Philosophy, consumer, future demand Research: - Terminology , classification - work with experts in different processes, situations, and markets Marketing strategies: speed, innovativeness, life, competition, global Marketing mix, programs Project: - new product - target segment 1st stage (preliminary research) assignment: - group - topic - reasoning - experts Research design: - sales - supply - secondary - primary - questionnaire - observation Field work, order: - segmentation - warming up, confirmation, discovery, implementation - tabulation of mix Planning: - corporate - company - market Strategic planning models: - Segmentation, targeting, positioning - functional strengths - technological superiority - corporate governance - product organisation Implementation and control New market entry program New independent marketer presentation