Download Job title - Kauffman Center for the Performing Arts

Job title:
Marketing & Ticketing Services Associate
Reports to:
Marketing Specialist & Ticketing Services Manager
Position Specifics: This position will be contracted through June 30, 2015
PURPOSE OF THE JOB:
The Marketing & Ticketing Services Associate provides key support for the marketing and ticketing
services departments assisting with initiatives that cross both departments including digital marketing,
reporting and assisting with communications in person, online, by telephone and via email through
customer service and outreach channels. This is an important role as it directly impacts the Kauffman
Center experience. The Marketing & Ticketing Services Associate will work in a variety of platforms
including the Tessitura CRM database/ticketing system, Wordpress website dashboard, Google Analytics,
Wordfly email software, and through various social media and online tools. This position will also work in
the Kauffman Center Gift shop during some performances. Cash handling will be involved. This position
will take reservations for performances at Kauffman Center, make exchanges, fulfill ticketing orders and
further assist with ticket sales initiatives and services as required.
Candidate must have strong written and verbal communications skills with confidence in proofreading
abilities. The ideal candidate is flexible, dependable, detail-oriented and self-starting, has experience with
data entry, PowerPoint, Excel, Word, professional emailing and managing social media pages. He or she
must enjoy customer service, managing inbound and outbound calls, working with individuals or groups of
guests, thinking on his or her feet. This position requires the ability to remain calm under pressure and
assist with programs and events as needed. The Marketing & Ticketing Services Associate will provide
the highest level of customer service to all guests, vendors and clients.
ESSENTIAL JOB FUNCTIONS
Primary Marketing Responsibilities:
Job description
Oversee Digital Media
• Coordinate digital marketing including e-blast calendar, generating and
designing e-mails, writing and integrating copy and managing e-mail list.
• Administer social media including content generation, monitoring posts,
growing engagement and responding to messages on all Kauffman Center
social media platforms.
• Generate reports and provide marketing data based on performances,
social media, website, Google Ad Words, e-mails and post-performance
surveys.
• Create and manage online content for external (ex. blog posts, calendar
listings) and internal communications.
Grassroots Marketing
• Create grassroots marketing campaigns in support of Kauffman Center
Presents programs and coordinate marketing trade and fulfillment including
basic graphic design needs.
• Generate revenue and coordinate with outside organizations on marketing
and advertising purchases at the Center.
• Coordinate fulfillment benefits for partnerships.
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Primary Ticketing Responsibilities:
Customer Service
• Answer inbound calls and respond to guest requests.
• Provide guests with accurate up-to-date information on venues and
Kauffman Center’s, renters’ and the resident artistic organizations’
programs.
• Answer inquiries from guests and advise accordingly regarding
reservations.
• Up-sell products and services (seating location, parking vouchers, and
entertainment packages)
Ticketing and Data Input
• Input and retrieve alphabetical and numerical information in prescribed
format, utilizing Tessitura and/or other software programs.
• Verify input data to ensure accuracy of work and recap the guests order
and account information.
• Complete call logs and reports as need.
• Balance batches and reconcile errors.
Qualifications:
Minimum Qualifications
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Two years of marketing and customer experience is required.
Enjoys customer service and exceeding expectations
Ability to collaborate and work effectively with diverse team members,
vendors and other stakeholders.
Strong written and verbal communication skills
Candidate must be able to successfully handle multiple priorities in
sometimes high stress situations
Position requires the ability to accommodate a flexible schedule, including
evenings, weekends, and holidays, as well as being able to perform in a fast
paced, dynamic work environment.
Preferred Qualifications
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Organizational
values:
Job description
Experience with Tessitura
Experience working in a retail environment
Ability to prioritize, identify critical issues and work toward results
Ability to work with multiple organizations and vendors proactively and
professionally
Adheres to and promotes organizational values: (see below)
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ORGANIZATIONAL VALUES
Own it, get it solved
 Integrity
 Honest
communication
 Transparency
 Trustworthy
 Responsible
Aim for excellence
 Striving to improve
or meet a standard
of excellence
 Motivated
Be enthusiastic
 Flexible
 Fun
 Embraces new
ideas
Act with respect
 Service
 Considerate of
others
 Treat others with
dignity and care
 Work toward shared
goals
Performs related duties as required
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified
employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff,
and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
Job description
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All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities
included have been determined to be the minimal standards required to successfully perform the positions. In no
instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably
accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety
risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as
an at-will employer. Employees can be terminated for any reason not prohibited by law.
Job description
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