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DATE PREPARED OR
FLSA CLASSIFICATION
REVISED
Non-Exempt
03/01/2017
ORGANIZATION LEVEL
Coordinator
Position Title
Department
Reports to
Information Technology Software
Coordinator
Information
Technology
Chief Financial
Officer/Chief Operating
Officer
Position Summary
Responsible for establishing and maintaining the integrity and quality of data for all
operations including, reservations (advanced sales), ticketing, events, retail,
membership and development providing service functions needed to conduct business.
These systems are presently on various platforms but will be migrated to a
comprehensive solution with Tessitura Network, Inc. with the data and programs
managed offsite.
THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE
FOLLOWING:
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Work closely with designated reservations, ticketing, events, retail, membership,
development, marketing, finance, and education staff to develop, implement, and
maintain data protocols for proper data architecture, management, and integrity.
Work closely with IT Director to coordinate activities and with outsourced firms for IT
support and Website support
Communicate with database users throughout the organization on a regular basis to
ensure organizational needs with regards to data are being met.
Serve as point person in migration of data from Blackbaud and other systems to
Tessitura.
Schedule and attend all meetings with the Tessitura Implementation team involving
various departments as needed
Troubleshoot and coordinate with Finance and others credit card processing if
disruptions occur.
Develop and create queries to generate lists and reports as requested.
Suggest reporting techniques that may be of help to the users and organization.
Develop and update documentation and processes related to data entry and
database use.
Provide training, training tools and resources, and feedback to new and existing staff
with regards to proper data entry and new processes.
Stay up to date with Tessitura user community and keep informed of new and
improved functionalities as they are released. Implement new functionalities as
necessary.
Stay abreast of current and evolving best practices for database use.
Troubleshoot data flow from database to accounting system as needed.
THE DESCRIPTION ABOVE REPRESENTS THE MOST SIGNIFICANT ESSENTIAL DUTIES OF THE JOB
BUT DOES NOT EXCLUDE OTHERS
THE NON-ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO
THE FOLLOWING:
Perform other related duties as requested.
EDUCATION/SPECIAL SKILLS/EXPERIENCE:
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Bachelor Degree or equivalent experience in computer science, IT, statistics or
related field. Ability to use and manage applicable software.
Knowledge of and ability to use Office 365 and other 3rd party software & desktop
software.
Business knowledge and ability to determine technical needs and good
communication skills are required.
Must be customer service and team oriented.
Ability to learn quickly and adapt to changing needs and technology is essential.
Minimum of two years’ experience working with software, preferably in a similar
industry.
Experience with Structured Query Language (SQL) is helpful
Experience with ticketing systems preferred
Experience with Tessitura strongly preferred
PHYSICAL/MENTAL CHARACTERISTICS OF THE POSITION AND ENVIRONMENTAL
FACTORS OF THE WORKPLACE:
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Ability to use office equipment.
Ability to lift, carry, climb, and sit, etc., 8 hours.
Ability to use a computer for entering and retrieving data
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This position description is not designed to cover or contain a comprehensive list of activities,
duties or responsibilities that are required of the employee. The Gettysburg Foundation retains the
discretion to add to or change the duties of the position at any time with or without notice.
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