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Business Grammar Customized & Workplace Training AAI/Portland Community College Facilitated by George Knox Why Is English Grammar So Difficult? We have a complex language We first learn the grammar informally (as young children before schooling) We have “multiple grammars” – Verbal (formal and informal) – Written (formal and informal) Our standards change Why Is English Grammar Important? Meaning Clarity Credibility For example: “Despite the warnings given to the worker by his manager, his actions resulted in liability for the company and for employee.” Whose actions? Which employee? Who is responsible? The Parts of Speech Noun – Names a person, place, thing, idea Verb – Expresses action, being or state of being Pronoun – Substitutes for a noun or group of nouns Adjective – Modifies/describes a noun/pronoun Adverb – Modifies/describes a verb, adjective or another adverb Preposition – Introduces a phrase functioning as an adjective or adverb Conjunction – Joins words or groups of words Interjection – Expresses emotion Article – Points to a noun Other Important Concepts Subject – Names who or what the sentence is about, simple or complex Predicate (Verb) – Expresses the action/being of the sentence Clause – A group of related words containing a subject and a verb Phrase - A group of related words without a subject-verb relationship Sentence Structure ALL sentences have a Subject and a Predicate Both Subject and Predicate may be simple or complex (w/ modifiers) Sentences may have more than one subject and more than one predicate. Examples: The product was delivered on time as promised. The package even included a note from the vendor. Then and there, the happy manager ordered another shipment. Paragraph Structure Topic sentence with support sentences (details and examples) Usually topic sentence comes first Front load vs. back load Start a paragraph when you introduce a new topic sentence Common Grammar Problems Clause Confusion Disagreement Between Elements Unclear Meaning Independent and Dependent Clauses Independent Clause Dependent Clause – Can stand alone and still make sense – Can be used alone as a sentence – Can be used as part of a compound sentence w/ other clauses – MUST be connected to an independent clause for meaning – Function as adverb or adjective – Use “subordinating conjunction” (although, because, Example: If the contract meets your approval, please sign the copies and return them to me. Example: If the contract meets your approval, please sign the copies and return them to me. if, which, who, etc.) Clause Confusion: Run-Ons Problem: Independent clauses joined incorrectly with other clauses. Cause: Missing punctuation and/or conjunctions Incorrect: I need the insurance paperwork back as soon as possible the coverage begins early next month. Incorrect: But we discussed last week you will have full coverage for yourself and family. Clause Confusion: Run-Ons Solution: Find where the clauses join. Then decide how you want to use the first independent clause: – Alone as a complete sentence with end punctuation – With another independent clause as a compound sentence, either with a comma and conjunction OR a semicolon – With a dependent clause in a complete sentence (adding a subordinate conjunction) Clause Confusion: Run-Ons Incorrect: I need the insurance paperwork back as soon as possible the coverage begins early next month. Correct: I need the insurance paperwork back as soon as possible. The coverage begins early next month. Incorrect: But we discussed last week you will have full coverage for yourself and family. Correct: But as we discussed last week, you will have full coverage for yourself and family. Clause Confusion: Sentence Fragments Problem: Phrases are used as independent clauses OR dependent clauses are used alone, without an independent clause Cause: Fragments are not complete sentences or have subordinating conjunctions without anything to modify. Incorrect: The patient uninsured at this time and now unable to make payment. Incorrect: Since the due date is past and collection is requested. Clause Confusion: Sentence Fragments Solution: Check for a missing subject or predicate. Look for a subordinate conjunction. Then: – Add or link the dependent clause to an independent clause OR – Convert the fragment to an independent clause by dropping the subordinate conjunction and adding the needed subject or predicate Clause Confusion: Sentence Fragments Incorrect: The patient uninsured at this time and now unable to make payment. Incorrect: Since the due date is past and collection is requested. Correct: The patient is uninsured at this time and is now unable to make payment. Since the due date is past, collection is requested. Disagreement: Subject - Verb Problem: Confusion over whether the subject is singular or plural, especially when words come between the subject and the verb OR when the verb comes before the subject Cause: Verbs must agree with their subjects in number (singular/plural) and in person (1st/2nd/3rd) Incorrect: The patient, along with her family, request an extension or waiver. Incorrect: The guidelines for billing does not allow an exception in such cases unless a manager approve an override. Disagreement: Subject - Verb Solution: Find the subject (not its complement) and the verb. Change the verb to agree with the subject in number and in person. Disagreement: Subject - Verb Incorrect: The patient, along with her family, request an extension or waiver. Correct: The patient, along with her family, requests an extension or waiver. Incorrect: The guidelines for billing does not allow an exception in such cases unless a manager approve an override. Correct: The guidelines for billing do not allow an exception in such cases unless a manager approves an override. Disagreement: Compound Subjects Problem: Confusion over whether to treat compound subjects as singular or plural. Cause: Different conjunctions result in different treatment. Also, “either” and “neither” may be used alone a indefinite pronouns rather than conjunctions. Incorrect: Dr. Williams, Dr. Smith and Dr. Jones wants to participate in this week’s training. Incorrect: Neither Dr. Williams nor the others has their application completed. Incorrect: However, everyone have submitted the registration fee. Disagreement: Compound Subjects Solution: Find the compound subject – If joined with “and”, treat as plural. – If joined with “or/nor”, use the subject nearest the verb to determine the agreement. – If an indefinite pronoun, treat as singular. Disagreement: Compound Subjects Incorrect: Dr. Williams, Dr. Smith and Dr. Jones wants to participate in this week’s training. Incorrect: Neither Dr. Williams nor the others has their application completed. Incorrect: However, everyone have submitted the registration fee. Correct: Dr. Williams, Dr. Smith and Dr. Jones want to participate in this week’s training. Correct: Neither Dr. Williams nor the others have their application completed. Correct: However, everyone has submitted the registration fee. Disagreement: Pronoun - Antecedent Problem: The pronoun does not match the noun it references (its antecedent) for number or gender; Sexist language may also be used. Cause: Confusion over whether the antecedent is singular or plural; Assuming an individual or group is one gender or another based on bias. Incorrect: The board members finished its meeting on schedule. Incorrect: The chairperson and members were surprised; he thought it would take longer. Incorrect: Every professional relishes it when he completes a project successfully. Disagreement: Pronoun - Antecedent Solution: Find the antecedent. Ensure that the pronoun matches for number and gender. – Treat indefinite antecedents (e.g. anyone, somebody), generic nouns and collective nouns as singular. – Treat compound antecedents connected by “and” as plural. – For compound antecedents connected by “or/nor”, make the pronoun agree with the nearer antecedent – Use gender neutral pronouns when possible Hint: It may be easier to change the antecedent than the pronoun Disagreement: Pronoun - Antecedent Incorrect: The board members finished its meeting on schedule. Incorrect: The chairperson and members were surprised; he thought it would take longer. Incorrect: Every professional relishes it when he completes a project successfully. Incorrect: The board members finished their meeting on schedule. Incorrect: The chairperson and members were surprised; they thought it would take longer. Incorrect: Professionals relish it when they complete a project successfully. Disagreement – Ambiguous Pronouns Problem: It is unclear which antecedent a pronoun references Cause: There are a number of possible causes – More than one antecedent is present – The pronoun is not close to the antecedent – An implied antecedent is referenced – “That” or “which” is used to refer to persons Incorrect: Jill had a fight at work and had to meet with her supervisor, Joan, about it. It made her mad. Incorrect: Joan didn’t know which was to blame, Jill or her coworker. Disagreement – Ambiguous Pronouns Solution: Replace the pronoun with a noun or move the pronoun closer to the antecedent. Use “who”, “whom” or “whose” when referring to persons. Hint: Try moving the pronoun first to avoid repetitive words/phrases (e.g. using a person’s name repeatedly). Disagreement – Ambiguous Pronouns Incorrect: Jill had a fight at work and had to meet with her supervisor, Joan, about it. It made her mad. Incorrect: Joan didn’t know which was to blame, Jill or her coworker. Correct: Jill had a fight at work and had to meet with her supervisor, Joan, about it. The fight made Joan mad. Correct: Joan didn’t know who was to blame, Jill or her co-worker. Unclear Meaning “I once shot an elephant in my pajamas. How he got into my pajamas, I’ll never know. - Groucho Marx Unclear Meaning: Misplaced Modifiers Problem: Confusion over which word or words are modified or how they are modified Cause: Modifiers are placed too far away from what they modify Incorrect: The first patient rushed past the pharmacist beating the other patients to the counter. Incorrect: The patient almost spent $200. Unclear Meaning: Misplaced Modifiers Solution: Move the modifier closer to the word or words it modifies. Hint: Sometimes punctuation may also work, by setting off a dependent clause or phrase. Unclear Meaning: Misplaced Modifiers Incorrect: The first patient rushed past the pharmacist beating the other patients to the counter. Incorrect: The patient almost spent $200. Correct: Rushing past the pharmacist, the first patient beat the other patients to the counter. Incorrect: The patient spent almost $200. Unclear Meaning: Dangling Modifiers Problem: Introductory or closing modifying phrases that do not name the subject modified. Cause: The modifier implies the wrong subject is modified. Incorrect: Writing quickly, the prescription was completed without looking up. Incorrect: The patient left the doctor flying out of the room. Unclear Meaning: Dangling Modifiers Solution: The sentence must be rewritten. (Moving the modifier will not help.) – Name the word/words being modified in the subject of the independent clause OR – Place the word/words being modified within the modifying phrase. Unclear Meaning: Dangling Modifiers Incorrect: Writing quickly, the prescription was completed without looking up. Incorrect: The patient left the doctor flying out of the room. Correct: Writing quickly, the doctor completed the prescription without looking up. Correct: The patient flew out of the room as he left the doctor. Unclear Meaning: Passive Voice Passive voice emphasizes who/what is receiving the action rather than who/what is doing the action. So decide where the emphasis should be on the actor or the receiver. If the actor is more important, write in active voice. If the receiver is more important, write in passive voice. Unclear Meaning: Passive Voice Passive: The results of the procedure were not adequately documented by the clinic. Active: The clinic did not adequately document the results of the procedure. Passive: The procedure will need to be rescheduled by the clinic free of charge. Active: The clinic will need to reschedule the procedure free of charge. Proofreading for Grammar (Sentence Level) When proofing and editing, focus on meaning and clarity Know your grammatical weaknesses, and check those first Read a sentence aloud to confirm “verbal grammar” Look for shifts in voice, person and tense Identify subject, predicate, clauses, phrases within a sentence Quickly cover the basics: – Complete sentences (and ideas) – Agreement between elements – Clear and appropriate modifying phrases – Correct punctuation Use the writing assistants to find likely errors (but check again for yourself) Keep a good grammar guide handy