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Job Profile and Person Specification
Job title
Reports to
Department
Job type
Salary
Date
Database assistant
Database administration manager
Operations
7 month fixed term contract
December 2016
Job Summary:
The person in this role will pay a key part in maintaining the integrity of the data that is held in,
imported to and exported from the charity’s fundraising and CRM application, Raiser’s Edge. The role
is technical and involves running imports and exports of large volumes of data, regular manipulation of
data, monitoring quality of data and carrying out administrative tasks on Raiser’s Edge, such as
updating and amending records.
Main duties and responsibilities:

Importing data files from fundraising and marketing activity into Raiser’s Edge using processes
and methods designed by and/or with colleagues in the Database support and Database
income teams, and working to agreed SLAs.

Ensure that all management information for files’ import and export is updated in a timely
fashion for regular weekly audit by the Database Administration Manager and/or the Head of
Operations.

Ensuring that all management information and logs for files’ import/tasks undertaken is
updated in a timely fashion.

Support Raisers Edge’s core configuration including updating entries in ‘tables’ and donor and
donation batch data updates.

Running semi-automated data handling processes with MS Access to support data imports in a
timely fashion.

Maintain data integration applications – MS Access, Altova Mission Kit (Mapforce), Dataflux,
Import-O-Matic, MS SQL.

Carrying out manual data entry tasks for data that cannot be imported into Raiser’s Edge

Ensuring that the integrity of the data is maintained and business requirements achieved for
every import carried out by liaising with Finance fundraising teams and the other members of
the Operations’ teams as appropriate.

Creating Raisers Edge queries to support ad-hoc requests.

Exporting and importing data files for data quality activities, as instructed by the Database
Administration Manager.
Database Support Assistant

Carrying out key administrative support tasks on Raiser’s Edge such as merging records,
setting up attributes, global changes and updating table entries.

Carrying out data cleansing tasks to improve data quality within Raiser’s Edge.

Supporting Raiser’s Edge upgrades and patches through testing, maintaining test and issue
logs and carrying other tasks as required by the Database Administration Manager.

Supporting the Supporter services team with their work through the effective management and
provision of data required to manage communications with donors.

Providing administrative support to the Database Administration Manager to ensure that the
work of the Database support team and Database income team remain integrated and
cohesive.

Providing cover for the Database support and Database income teams by looking after the
email inbox and distributing requests appropriately across the database teams.

Carrying out other tasks as required by the Database Administration Manager and Head of
Operations.

Proactively flag any issues impacting Database Support’s or Database Income’s service
delivery to the Database Administration Manager and work to resolve them.

Supporting internal customer liaison with data related suppliers independently, or through the
Database Administration Manager.

To assist the Operations team as required in the implementation of the new CRM, Salesforce,
e.g. data cleaning, testing, imports and exports etc. to agreed project timelines and deadlines.
Furthermore to undertake training as necessary to facilitate the smooth running of the CRM
project.

Work to team objectives.

Adhere to the charity’s policies and procedures.
Database Support Assistant
Key requirements
1.
Experience of working with the Raiser’s Edge
(version 7 and above )*
2.
Experience of managing data*
3.
IT literate, excellent skills with MS Word and Excel
4.
Experience of general administrative tasks
5.
Attention to detail
6.
Ability to multi-task
7.
Methodical and organised, process driven
8.
Proven initiative and a desire to learn
9.
Medium to large-scale charity/not for profit
experience
Desirable
Essential
Person Specification
Y
Y
Y
Y
Y
Y
Y
Y
10. Educated to degree level or equivalent work
Y
Y
experience
11. Strong MS Access and/or other data manipulation
Y
skills
Y
12. Experience of the Salesforce CRM environment
Database Support Assistant
Great Ormond Street Hospital Charity is a dynamic organisation, therefore changes in the core duties
and responsibilities of the role may be required from time to time. This document is not a set of terms
and conditions of your contract but a comprehensive guide indicating core responsibilities and
accountabilities attributed to the role.
We expect all our employees to share the values that are important to the organisation and behave in
a way that reflect these in keeping with the Competency Framework.
All applicants to any post within the charity are required to declare any involvement, either directly or
indirectly, with any firm, company or organisation which has a contract with the GOSH Trust or the
charity. Failure to do so may result in an application being rejected, or, if it is discovered after
appointment that such information is being withheld, then this may lead to dismissal.
The Employee will have access to confidential information which may only be disclosed to parties
entitled to receive it. Information obtained during the course of employment should not be used for any
purpose other than that intended. Unauthorised disclosure of information is a disciplinary offence.
Great Ormond Street Hospital and the charity are regulated organisations and as such, all Employees
must have their criminal record checked and their name checked against the Sex Offenders Register.
You are required to comply with the regulations of the Human Rights Act 1998 during the course of
your employment.
Smoking is strictly forbidden on any of the charity’s or hospital’s premises and is considered a
disciplinary offence.
Database Support Assistant