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Job Description JOB TITLE: Data Insights Manager REPORTING TO: Supporter Operations Manager LOCATION: Level 9, 10 Barrack Street, Sydney NSW Purpose of the position Summary statement Work with stakeholders across the business to foster a more data-driven approach to decision making. Special focus includes management of systems and interfaces, and using analytics to improve the value of marketing and fundraising campaigns. Key responsibilities and duties DUTIES AND RESPONSIBILITIES Work directly with Marketing and Fundraising to understand goals and opportunities, in order to address these through better systems and analysis Manage the ongoing development and maintenance of the Raiser’s Edge CRM database to meet NBCF’s need to ensure optimum functionality for operational efficiency and all information requirements can be met effectively Implement best practice standards in terms of data imports, input and management including effective, efficient and accurate interfaces of the database with external systems. Deliver effective and efficient import/export of 3rd party data regularly to and from the CRM database and manage delivery of solutions when issues arise e.g. from Go Fundraise, Front Stream, and Mail Chimp. Lead the integration of Raiser’s Edge with multiple third party sources and advise on best practise/most streamline data workflow processes Ensure NBCF has in place an agile and centralised CRM reporting dashboard that can be accessed and shared with business stakeholders Provide regular CRM reports to the business that identifies trends, insights, learnings and issues Management of the data selection process to ensure data extracted from the database is accurate and has been selected and manipulated to achieve campaign objectives. Analyse and understand the data behind key campaigns and processes and present key data insights to campaign managers that aid the ongoing assessment and strategic development of fundraising programs. Page 1 Create actionable market intelligence and analysis, statistical and segmentation models to aid selection, targeting and understanding of the performance of fundraising activities Review, analyse and report on any issues of data irregularity or incomplete data capture to maintain a high level of integrity in the Raiser’s Edge database and monitor integrity on an ongoing basis Develop appropriate documentation around data management to guide the organisation. The role will work with the Supporter Services Manager to ensure all database related documentation including procedures, process maps, specifications for all customisations and interfaces is in place, accurate and up to date. Manage the administration and development of the database Effective training for staff on the ongoing use of the database Responsibility for ensuring data security and data permissions procedures are communicated across the organisation Competencies Communication and presentation skills Project management and coordination across multiple teams Analysis and problem solving Ability to create a concise and simple narrative from complex big data Advanced numeric and analytical skills and conceptual thinking Customer focus – both the internal and external customer Solution orientated Results orientated Flexibility and adaptability Teamwork/collaboration Qualifications Tertiary qualification in relevant subject area Experience on data mining/analysis programs Excellent knowledge of Word, Excel and Access Desirable: programming skills Work Experience and Skills The successful applicants will possess: At least 3 years’ experience in a data analytics, reporting and database management, ideally within a relevant not-for-profit organisation Demonstrated experience managing the development and maintenance of a relational database in a fundraising or sales/marketing environment, including extracting relevant data from large and complex data sets. Raiser’s Edge experience would be an advantage. Proven successful project management experience - new systems & processes and process development. Excellent computer literacy with database systems, and MS Office applications. Experience in the successful creation and implementation of data policies and procedures Page 2 Proven success engaging and managing relationships with a wide and diverse set of stakeholders Ability to assess and analyse information needs and design effective solutions Please note: Volunteering is one of our values. All NBCF employees are expected to participate in key events. This will take the form of volunteering at TriPink, Mother’s Day Classic, City to Surf etc. Manager Signature________________________________________ Date_______________________ Page 3