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Fundraising Department
Job Description
Post
:
Supporter Data Officer
Location
:
Sense Head Office, 101 Pentonville Road
Reporting to
:
Database Manager
Staff Responsibility
:
Occasional temps and volunteers
Hours
:
37 hours per week
Salary Scale
:
£26,415-28,689, Inclusive of London
Weighting
1
Description of Role
The Database Officer plays a crucial role in delivering the department’s data
policy and strategy to drive the organisation’s understanding and development
of its supporters.
Working with the Supporter Data Manager, the Supporter Data Officer will
champion best use of the fundraising CRM (currently Raiser’s Edge) across
the department, as well as ensuing that the database is kept up to date,
accurate and relevant.
2
Tasks and Responsibilities
Data and Database management

To execute data imports and exports from the outsourced agencies
and partners, ensuring the accuracy, efficiency and security of imports
and data on Raiser’s Edge.


To be a point of contact with Sense’s outsourced partners for any
technical data matters.
Working with the Supporter Data manager, develop and deliver Raisers
Edge training to new members of staff, and to provide refresher training
and guidance whenever there are new developments to the database –
in order to build confidence and trust in Raisers Edge as the
centralised/leading database for Sense fundraising initiatives
Reporting, Data selections, Analysis and Insight

To work with Fundraising teams to further develop the programme of
accurate data selection, capture of results, reporting and analysis,
delivering tangible results to the department
Data Quality



Working with the Supporter Data Assistant, ensure that supporter data
is maintained to a high quality and accuracy by regularly reviewing data
entry guidelines
Ensure that all users are aware of data quality issues and best practice
Maintain accurate, up to date and organised records for all supporters
and prospects using Sense’s database and ensure all information is
managed in line with Data Protection Regulations
User Support


Be the first point of contact for user queries, resolving issues and
maintaining database of FAQs and resolutions
Lead on specialist user groups to help develop best practice in
database use and promote self-sufficiency in teams
Other


To ensure that the Sense Equal Opportunities Policy is adhered to in
all respects of the job.
Any other duties which are determined by the Supporter Data Manager
which are relevant to the overall objectives and duties of the post or the
wider needs of the Fundraising Department.
Fundraising Department
Person Specification
Achievements and Experience
Essential Criteria
Desirable Criteria
Considerable experience of working
Degree or relevant technical
with Raiser’s Edge or similar
qualification
database in a fundraising
environment
Expert user of Microsoft Access and
SQL, Crystal Reports
Excel
Considerable experience of database
selections and segmentation
Experience of Gift aid and Direct debit
management
An clear understanding of data
protection regulations
Skills & Abilities
Essential Criteria
Desirable Criteria
Ability to work effectively on own
initiative
Excellent organisational and problem
solving skills
Excellent time management and coAbility to manage volunteers and
ordination skills
temporary staff in an enabling,
empowering and motivating way, with
a commitment to staff development
Willingness and ability to gain full
Experience of designing and
knowledge of computer systems
delivering training, and of creating
user guides and written
documentation to a high standard
Excellent communications skills,
especially the ability to communicate
difficult database concepts to all
audiences
Personal Qualities
Essential Criteria
Sensitivity to, and willingness to
develop, an understanding of
deafblind issues
An understanding of, and
commitment to, Sense’s Equal
Opportunity policy
Desirable Criteria
A flexible working style,
accommodating changing needs of
the department and team