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Kaplan University Graduate School of Management SELF DIRECTED LEARNING PLAN The Self Directed Learning Plan (SDLP) is a process and document to chronicle your accomplishments and learning steps through the MBA program and beyond as they relate to your professional goals. The SDLP will help you to identify and target the array of competencies you need to reach your professional objectives and to help you organize your Kaplan MBA learning experience to suit your career objectives. The SDLP will be a section of your Career Portfolio, so take some quality introspective time to consider strengths and areas of development relevant to your career objectives. We encourage you to contact Career Services for feedback on relevant competencies for your career goal, as well as other insights. By knowing your strengths and areas to develop, you can begin a plan to find out what you need to do to achieve your career goals. We encourage you to continue to reflect on the identified areas throughout the MBA program. If you feel strength or development area is no longer relevant, you may add another to take its place. At any time, you may also add additional areas. Your Name: Joel Westfield Date: 3/6/11; 3/23; 4/2/11; 4/11/11 Course Title: GB 530: Marketing Management Professional Goal (3-5 years) from now: In 3-5 years I want to be managing the Human Resources department of a mid-sized company. The HR department of such a company will include 10-15 generalists and assistants. Some of my work will be in the area of conflict resolution. This may include working with rank and file employees to iron out differences with management to provide for a more harmonious workplace. I will also work to improve employee satisfaction and retention rates. As a manager of a Human Resources department, I want to be a part of upper management and to be part of the decisionmaking processes they engage in. Strengths to Leverage Step 1: The most effective and satisfied people align their work with their natural strong points. Identify 3-5 of your key strengths (see Column 1 below); these could be a competency, skill, ability, knowledge area or personal characteristic. Think about how you can leverage those strengths to be effective in your work, achieve your professional goals, and become a leader in your profession. Step 2: At the beginning of each course in your MBA program, answer the following question either using this template or a narrative format. What do you expect to learn in this course that will help you leverage your strengths? (see Column 2 below). Be as specific as you can, e.g., assume that a strength is your analytical ability. You might expect to understand more about macro economics so that you can analyze how the housing crisis affects other segments of the economy, such as interest rates or unemployment. At the beginning of the course you are not expected to be an expert in all facets of the course learning; however, you can glean valuable insights from the course description or purpose, course and unit learning objectives, and from unit themes. 1 Step 3: At the end of each course (Unit 6) answer the following questions either using this template or a narrative format. Did you learn what you expected to learn? (see Column 3 below). Was there information or insights that helped you that you didn’t expect to learn at the outset of the course? For example, not only did you learn about macro economics, but you learned some software tools that help in conducting an economic analysis. What changes or additions, if any, will you make to your SDLP based on learning in this course? Step 1: Strengths to Leverage Strength 1 Research skills Strength 2 Strong sense of responsibility Step 2: Course Learning Goals Step 3: Course Outcomes & Assessment I have very good researching skills. This class will help me to leverage this skill a great deal. The Theory into Practice Discussions, Marketing Current Events, and developing a marketing plan will all require significant research. Determining market attractiveness, forecasting demand, making branding decisions, and using the marketing research process will all be valuable to me in leveraging this skill. This class has provided many opportunities for researching. The discussions, current events and brand extension marketing plan have all required a great deal of research. The marketing research process and forecasting demand were great opportunities to work on my research skills. I also found it very rewarding to conduct research on the target market, especially potential competitors during my work on the brand extension marketing plan. I am a very responsible person. In my present and future careers, I am and will be a role model for others. I want others to see in me someone who does not blame others or bad luck, but takes responsibility. By taking responsibility, I am then in a position to demand it of those I oversee. This class will help to further develop this strength in me. It will be my responsibility to turn my assignments in on time and to put forth my best effort at submitting quality work. If I make mistakes, it will be important for me to learn from them and move on. It will be my responsibility to take the time necessary to learn the concepts and skills this class will offer to effectively put them into use later on. I expect this class to offer very challenging work that will require significant study time and thought. Learning how to effectively market will The personal marketing plan gave me a taste of the research that will be required in preparing to market and actually marketing Me, Inc. As a marketer, it is important to be responsible. This class included studies on ethics in marketing. It has been very helpful in strengthening my sense of responsibility by studying the AMA code of ethics as well as the ethical implications of marketing intelligence. I learned that receiving some information is best dealt with by turning it over to the company lawyers. Learning that marketers must be careful about whom they are targeting with ads and the message they are sending was enlightening not just in teaching me about responsible marketing, but about being responsible in life. What I do and say can have an influence on others, both for good and for bad. Throughout the course, I have had many opportunities to exercise my responsibility to submit the best work I possibly could. I took responsibility for posting work in the discussion threads that took a great deal of thought and that would ensure that my readers would learn something. Reading Newsweek articles in preparation for the current events assignments provided examples of responsible and irresponsible behavior, both directly related to marketing and indirectly. This has reinforced my strong sense of responsibility. 2 include learning to do so responsibly. Strength 3 Sets high standards Strength 4 Great attention to detail Setting and maintaining high standards are very important to me. In this class, I will have many opportunities to maintain high standards. It will be important to demonstrate high standards in discussion posts. Doing so will encourage classmates to have high standards. I also have high ethical standards. This class will provide many opportunities to study ethics in marketing and making choices that involve effectiveness versus ethics. It is very important to me that I maintain high standards. When I do things, they must be done right. I like high qualitative standards. I also expect others working for me to hold to high standards as well. As the leader of a Human Resources dept., I am the role model. If I am satisfied with shoddy work, mistakes, etc., then my direct reports are going to lower their standards too. I desire for my department to set the standard for the company. I expect to learn much about high standards from the instructor in this class. Many aspects of my job require great attention to detail. This is mostly the case in writing policies, procedures, and development plans. I wish to leverage this strength further. This class will help me to further develop this strength by requiring close attention to detail. I expect to be required to adhere closely to APA style in my writing. I also expect that the This class has offered me many opportunities to practice high standards. I have especially taken advantage of the opportunity to set high standards for work quality and study. I have done what I can to set high standards in the discussion posts and current events assignments. In other classes, many of the discussion posts have been unenlightening and rather dull. I have been committed to setting a high quality standard that my classmates can recognize and aspire to. The posts in this class have been of much higher quality, and therefore rewarding to submit high quality work. The textbook for this class featured numerous examples of companies that have thrived in business due to maintaining high standards. That has strengthened my resolve to continue to work to leverage this strength. The study of branding has been important with regard to setting high standards. Building brand equity requires high standards. Building equity in brand, ‘me’, is equally important. This was highlighted in the personal marketing plan. I learned from that, mostly through the self-reflection that the assignment required, just how important high standards are to the brand. Marketing, I have learned, makes great use of detail. To effectively market, one has to pay attention to details that can help to properly differentiate products. Much like Hasbro differentiates its products depending upon the retailer who will be selling their products, I may one day need to do similarly. I may have to pay close attention to the details to differentiate my product as I market myself. Although the brand extension marketing plan did not adhere to 3 marketing current events, Theory into Practice discussions, and brand extension marketing plan will require great detail. strict APA style, some of it was still used, for example in the references. These were details that I watched for. I also needed to watch the details to submit theory into practice discussions that featured proper grammar and spelling. This practice will always serve me well in preparing for the real business world. Areas to Develop Step 1: We all have strengths, but we also have areas on which we need to improve. As related to your career goal, identify 3-5 areas to develop (see Column 1 below); these could be a competency, skill, ability, knowledge area or personal characteristic. Think about how you can improve in these areas so that you can achieve your professional goals and become a leader in your profession. Step 2: At the beginning of each course answer the following question either using this template or a narrative format. What do you expect to learn in this course that will help you to develop in the identified area? (see Column 2 below). Step 3: At the end of each course (Unit 6) answer the following questions either using this template or a narrative format. Did you learn what you expected to learn? (see Column 3 below). Was there information or insights that helped you that you didn’t expect to learn at the outset of the course? What changes or additions, if any, will you make to your SDLP based on learning in this course? Step 1: Areas to develop Step 2: Course Learning Goals Step 3: Course Outcomes & Assessment Area 1 Less effective at work involving imaginative future orientation Successful businesses make good use of forecasting, projections, and planning ahead. Using these strategies to develop proactive strategies or to give the business a competitive advantage is the primary objective. A businessperson who can predict consumers’ preferences ahead of time has an advantage. A number of outcomes in this class will help me to develop skills in this area. Newsweek video segments will include thinking in the future. Forecasting demand is also an outcome in this class. I expect the study of product life cycles to involve a future orientation. Finally, developing a marketing plan will likely include predictions of what will work and what strategies will not. This class has been of great benefit in helping me to develop in this area. Launching a new brand or a brand extension requires thinking into the future. Projecting sales, demand, consumer behavior, and preparing for future contingencies all served to help me to think in a future orientation. Studying product life cycles has been very interesting and offered much benefit in this area. California Pizza Kitchen was a very important case study in showing how important thinking in future terms is. Taking their product to the ballpark and introducing salads to their product offerings showed imaginative future thinking. Thinking in the future tense is an important part of developing a good marketing mix. Future thinking can help one to develop the right product and where to place it to gain maximum profit. As a future business leader, this is critical for me to learn. This class has helped a great deal in this area. 4 Area 2 Ability to see the big picture Area 3 Organization and time management As an aspiring business leader, I have to be able to see the big picture. I need to be able to see how all segments of my company are integrated and interconnected and have to work in concert to make the company successful. I have the tendency to be highly effective in specialist areas of work, but may sometimes not see the big picture. I believe this class will be very important in helping me to develop in this area. I expect I will learn how marketing involves all of a company’s departments and employees. Developing a marketing plan is going to show me a lot about the big picture of a company. This class will teach me that hiring the right employees, attracting the right consumers, keeping the company’s beds full, and retaining good employees are all going to involve marketing. Some would say that organization and time management is a strength to leverage rather than an area to develop. I prefer to look at this area as one to develop. I don’t think I can ever be good enough at this. This class will help me in these areas by presenting many challenges in planning my study times to prepare high quality assignments in the time allowed to complete them. This class will involve a certain amount of juggling because of the variety of assignments due for a given week. This class promises to be very challenging because of the concepts to be introduced. I have very little experience with marketing. I will have to organize my time well to keep up with the work and balance it with a career. One of the topics in this class is marketing in an overall business strategy. In other words, marketing is a piece of the bigger picture. Wally Amos was a good case study in seeing the big picture. The way he combined a quality product, quality relationships with stakeholders, and charity together into a big whole showed how important the ability to see the big picture is. That was a very valuable lesson for me. Pfizer was another important case study that involved the big picture. Giving away incredible amounts of drugs to developing countries while still having the capital to fund research and development took much creative, big-picture thinking on their part. Determining who was going to pay for that was not easy. That company’s leaders had to consider big picture in coming up with a plan to accomplish it all. A very valuable lesson for me, indeed. This class has taught me that effective marketing won’t make a company profitable if the product is inferior, or the customers aren’t treated right. Lots of little pieces go into creating the big picture, all working in concert to make the company great. Apple, Southwest Airlines, Gap, Inc., American Express, and a host of other companies are lessons on that. Timing is critical. Whether determining when to launch a product, when to begin an ad campaign, or when to call a client for follow up all require expert time management. Figuring out the break-even point for a new product takes a lot of time management. This has been very helpful to me in learning many different aspects of time management. The course work in the class was very demanding with regard to time. To juggle a full time job with successfully completing this class took a great deal of organization and time management. Add to that the timeliness with which assignments had to be submitted and it was a very good practice. In the real business world, various aspects of a marketing plan will be time sensitive, as will other aspects of the business. 5 Given the fact that this class will require numerous different assignments, in light of having a full time job, I expect to learn much about organizing my time. 6