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Course Outline School: Business Department: Business Management Course Title: International Marketing Course Code: MKTG 332 Course Hours/Credits: 42 Prerequisites: MA 221, MKTG 116, MKTG 117, MKTG 221 Co-requisites: N/A Eligible for Prior Learning, Assessment and Recognition: Yes Originated by: Christine Oldfield Creation Date: Fall 2011 Revised by: Peter Bannon Revision Date: Summer 2014 Current Semester: Summer 2015 Approved by: Chairperson/Dean Students are expected to review and understand all areas of the course outline. Retain this course outline for future transfer credit applications. A fee may be charged for additional copies. This course outline is available in alternative formats upon request. MKTG 332 CENTENNIAL COLLEGE International Marketing Course Description This course builds on the concepts learned in the introductory marketing course and places these concepts in a global business context. Students learn the key variables which make international marketing a more complex and challenging task than domestic marketing. Particular attention is devoted to the demands placed on international marketers to effectively respond to the shifting forces of globalization. The course begins with an in-depth look at the impact on international marketers of various elements in the foreign external environment. It then examines methods for the selection of foreign markets for entry as well as the means of entry. The last third of the course focuses on the development of effective international marketing strategies. A major component of the course is the term report that enables students to apply the course material to a real-world marketing opportunity. Program Outcomes Successful completion of this and other courses in the program culminates in the achievement of the Vocational Learning Outcomes (program outcomes) set by the Ministry of Training, Colleges and Universities in the Program Standard. The VLOs express the learning a student must reliably demonstrate before graduation. To ensure a meaningful learning experience and to better understand how this course and program prepare graduates for success, students are encouraged to review the Program Standard by visiting http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/. For apprenticeship-based programs, visit http://www.collegeoftrades.ca/training-standards. Course Learning Outcomes The student will reliably demonstrate the ability to: 1. Apply the principles and concepts of domestic marketing to the international marketplace; 2. Identify international marketing opportunities and threats via an analysis of external environmental variables, including international trade and economic issues, cultural and social forces, the political and regulatory climate, and global competition; 3. Analyze strategies for foreign market entry; 4. Develop appropriate marketing strategies, including target market identification and marketing mix decisions, which take into consideration the dynamic global environment; 5. Develop an international marketing plan. Essential Employability Skills (EES) The student will reliably demonstrate the ability to*: 2. Respond to written, spoken, or visual messages in a manner that ensures effective communication. 5. Use a variety of thinking skills to anticipate and solve problems. 7. Analyze, evaluate, and apply relevant information from a variety of sources. 9. Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals. 10. Manage the use of time and other resources to complete projects. THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 2 MKTG 332 CENTENNIAL COLLEGE International Marketing *There are 11 Essential Employability Skills outcomes as per the Ministry Program Standard. Of these 11 outcomes, the following will be assessed in this course. Global Citizenship and Equity (GC&E) Outcomes The student will reliably demonstrate the ability to*: 5. Identify and challenge unjust practices in local and global systems. 6. Support personal and social responsibility initiatives at the local, national or global level. *There are 6 institutional Global Citizenship & Equity outcomes. Of these 6 outcomes, the following will be assessed in this course. Text and other Instructional/Learning Materials Text Book(s): Gillespie, Kate, and Hennessey, H. David. (2011). Global Marketing Third Edition. Boston, MA: SouthWestern, Cengage Learning, 2011. ISBN-13: 978-1-4390-3943-4 ISBN-10: 1-4390-3943-7 Evaluation Scheme ➮ assignments: #1 – individual: An individual assignment designed to develop an understanding of global marketing and international trade. ➮ Individual Assignment 2:: individual assignment – including GC&E component (5%) ➮ group term reports): two progress reports (2 X 5%) ➮ final written report: A major group marketing plan for a product launched in an international market ➮ Test #1 20%: The test will be based on chapters 1-7 of text. ➮ Test #2 25%: The test will be based on Chapters 8-15 of text. Evaluation Name CLO(s) assignments: #1 – individual Individual Assignment 2: group term reports) 1, 2 1, 2, 3 1, 2, 3, 4, 5 final written report 1, 2, 3, 4, 5 Test #1 20% Test #2 25% Total 1, 2, 4 1, 2, 3, 4 EES GCE Weight/100 Outcome(s) Outcome(s) 2, 7, 10 10 2, 5, 7, 10 5, 6 15 2, 5, 7, 9, 10 10 2, 5, 7, 9, 20 10 2, 5, 7 20 2, 5, 7 25 100% If students are unable to write a test they should immediately contact their professor or program Chair for advice. In exceptional and well documented circumstances (e.g. unforeseen family problems, serious illness, or death of a close family member), students may be able to write a make-up test. All submitted work may be reviewed for authenticity and originality utilizing Turnitin®. Students who do not wish to have their work submitted to Turnitin® must, by the end of the second week of class, communicate this in writing to the instructor and make mutually agreeable alternate arrangements. When writing tests, students must be able to produce official College photo identification or they may be refused the right to take the test or test results will be void. THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 3 MKTG 332 CENTENNIAL COLLEGE International Marketing Student Accommodation It is College Policy to provide accommodation based on grounds defined in the Ontario Human Rights Code. Accommodation may include modifications to standard practices. Students with disabilities who require academic accommodations must register with the Centre for Students with Disabilities. Students requiring accommodation based on other human rights grounds should talk with their professors as early as possible. Please see the Student Accommodation Policy. Use of Dictionaries • • English-Additional Language (e.g. English-Chinese) or Additional Language-English (e.g. RussianEnglish) dictionaries may be used in regular class work. Dictionaries may be used in tests and examinations, or in portions of tests and examinations, as long as they are non-electronic (not capable of storing information) and hard copy (reviewed by the invigilator to ensure notes are not incorporated that would affect test or examination integrity). Program or School Policies N/A Course Policies n/a College Policies Students should familiarize themselves with all College Policies that cover academic matters and student conduct. All students and employees have the right to study and work in an environment that is free from discrimination and harassment and promotes respect and equity. Centennial policies ensure all incidents of harassment, discrimination, bullying and violence will be addressed and responded to accordingly. Academic honesty is integral to the learning process and a necessary ingredient of academic integrity. Academic dishonesty includes cheating, plagiarism, and impersonation. All of these occur when the work of others is presented by a student as their own and/or without citing sources of information. Breaches of academic honesty may result in a failing grade on the assignment/course, suspension or expulsion from the college. For more information on these and other policies, please visit www.centennialcollege.ca/aboutcentennial/college-overview/college-policies. Students enrolled in a joint or collaborative program are subject to the partner institution's academic policies. THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 4 MKTG 332 CENTENNIAL COLLEGE International Marketing PLAR Process This course is eligible for Prior Learning Assessment and Recognition (PLAR). PLAR is a process by which course credit may be granted for past learning acquired through work or other life experiences. The PLAR process involves completing an assessment (portfolio, test, assignment, etc.) that reliably demonstrates achievement of the course learning outcomes. Contact the academic school to obtain information on the PLAR process and the required assessment. This course outline and its associated weekly topical(s) may not be reproduced, in whole or in part, without the prior permission of Centennial College. THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 5 MKTG 332 CENTENNIAL COLLEGE International Marketing Topical Outline (subject to change): Week 1 Topics introduction to the course Readings/Materials chapter 1 Weekly Learning Outcome(s) •identify the key success factors (KSF) for students in this course Instructional Strategies Evaluation Name Evaluation Date lecture class discussion overview of global marketing 2 3 4 international trade and chapter 2 economics political and legal chapter 3 forces affecting global chapter 4 marketing strategy cultural and social forces affecting global marketing strategy the international competitive environment chapter 6 •track the growth of international business •describe the evolution of global marketing •identify reasons for firms’ interest in exploiting foreign markets •discuss the importance of international trade to international marketers •explain the economic rationale for trading •evaluate the economic, political, and societal arguments for protectionism •identify the impact on international marketers of the balance of payments and exchange rate movements •examine the roles of the IMF, the World Bank, and the WTO in the international economic and financial systems •illustrate how regional trade agreements can be useful to international marketers •demonstrate an understanding of foreign cultural and social forces and their impact on international marketing •apply Geert Hofstede’s cultural framework to real-world marketing situations •outline a strategy for cultural/social adaptation •determine how the political and regulatory climate in host and home countries can affect international marketing decisions •compare the world’s four major legal traditions •explain the relationship between regulatory change and political risk •develop a strategy for political risk assessment and reduction •identify the different strategies global firms use to compete against each other •identify the different strategies local firms use to compete against global firms THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) lecture class discussion introduction to term report •handout •group formation lecture class discussion lecture class discussion assignment #1 Week 3 due (10%) progress report #1 for term report due (5%) Week 4 6 MKTG 332 Week 5 6 7 8 9 CENTENNIAL COLLEGE Topics Readings/Materials consumer, business, and government purchase behaviour chapter 5 global marketing research chapter 7 Test #1 global marketing opportunities: market selection strategies overview of the marketing mix Chapters 1-7 of text chapter 8 brief overview of chapters 10-15 global marketing opportunities: market entry strategies chapter 9 Weekly Learning Outcome(s) •examine the role which history and government play in determining a nation’s competitive environment •analyze the competitive threat to Canadian marketers of firms from developing countries •discuss “country-of-origin” as a competitive weapon •describe how consumer purchase behaviour varies from country to country •examine aspects of purchase behaviour relevant to international business markets •identify major characteristics of government buying processes •articulate an effective means for dealing with requests for bribes •summarize the challenges in conducting international market studies, competitive studies, and environmental studies •explain the major steps in collecting and analyzing secondary and primary data for foreign markets •itemize the key requirements for a global information system Evaluation of key learning's week 1-6 •distinguish among firms’ various motivations for international expansion •debate the strategic considerations in a firm’s choice of region for international marketing emphasis •apply the model for foreign market selection to a real-world global business opportunity •identify the key elements of the marketing mix for global marketing strategy •create a framework for the appropriate incorporation of each element of the marketing mix into the term report •list the advantages and disadvantages of direct vs. indirect exporting •assess the various methods for entering a market via foreign production facilities •compare various ownership strategies for foreign market entry THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) International Marketing Instructional Strategies Evaluation Name Evaluation Date lecture class discussion lecture class discussion Test invigilation lecture Test #1 (20%) Week 7 class discussion lecture class discussion assignment #2 Week 9 due, incl. GC&E (15%) 7 MKTG 332 Week 10 11 12 13 CENTENNIAL COLLEGE Topics Readings/Materials global marketing strategy: goods and services decisions chapters 10 and 11 global marketing strategy: promotion decisions chapters 14 and 15 global marketing strategy: price decisions chapter 12 global marketing strategy: distribution decisions chapter 13 Weekly Learning Outcome(s) •examine the conditions under which mergers and acquisitions may be desirable entry options •specify the reasons for exiting a foreign market •compare the advantages of product standardization vs. product adaptation •establish guidelines for packaging, warranty, and branding decisions •examine the considerations in introducing a new product for global markets •formulate trademark protection strategies •describe the ways in which international services marketing differs from international goods marketing •illustrate the role of corporate social responsibility in global marketing decisions •explain how different foreign environments affect promotion mix decisions •discuss the key criteria for effective selling in foreign markets •choose appropriate sales promotion and public relations tools for a global promotion strategy •debate the advantages of global vs. local advertising •apply global creative and media considerations to the development of advertising plans •evaluate the issues in selecting an advertising agency •explain why international pricing decisions are more complex than domestic ones •analyze the impact of cost factors, market factors, and environmental factors on international pricing decisions •describe how marketers can respond to the challenges of price escalation, parallel imports, and countertrade •identify the major participants and each one’s role in global distribution systems •determine the factors in distributor selection THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) International Marketing Instructional Strategies lecture class discussion Evaluation Name Evaluation Date progress report #2 for term report due (5%) Week 10 final written term report due (20%) Week 12 lecture class discussion lecture class discussion lecture class discussion 8 MKTG 332 Week 14 CENTENNIAL COLLEGE Topics Test #2 Readings/Materials Chapters 8-15 of text Weekly Learning Outcome(s) •outline methods for successful location, selection, motivation, and control of distributors for foreign markets •develop strategies for gaining distribution in markets already dominated by competitors •detail the major logistics decisions in global marketing •catalogue emerging trends in global distribution Evaluation of learning outcomes THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) International Marketing Instructional Strategies Test invigilation and evaluation Evaluation Name Evaluation Date Test #2 (25%) Week 14 9