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Chapter 17 Developing and Managing An Advertising Program Advertising—any paid form of non-personal presentation and promotion of ideas, goods, or services by an identified sponsor. Major decisions (Five Ms): Mission—What are the objectives? Money—How much can be spent? Message—What message should be sent? Media—What media should be used? Measurement—How should the results be evaluated? Setting the Objectives Advertising goal (or objective)—a specific communication task and achievement level to be accomplished with a specific audience in a specific period. Classified according to their aim: Inform Persuade Remind Reinforce Deciding on Reach, Frequency, and Impact Reach (R)—the number of different persons or households that are exposed to a particular media schedule at least once during a specified period. Frequency (F)—The number of times within the specified period that an average person or household is exposed to the message. Impact (I)—the qualitative value of an exposure through a given medium. Choosing Among Major Media Types Consider four main variables: Target audience’s media habits Product Message Cost Check out the Table: Profiles of Major Media Types Alternative Advertising Options Place advertising (or out-of-home advertising) is a broad category including many creative and unexpected forms to grab consumers’ attention where they work, play, and shop. Billboards Public spaces: Elevator, Airplane, Movie Screens etc. Product placement: In movie scenes Point-of-purchase: Shopping carts, aisles, shelves etc. Selecting Specific Vehicles Audience size can be measured by: Circulation—number of physical units carrying the advertising. Audience—number of people exposed to the vehicle. Effective audience—number of people with target audience characteristics exposed to the vehicle. Sales Promotion A collection of incentive tools, mostly short term, designed to stimulate quicker or greater purchase of particular products or services by consumers or the trade. Sales Promotion Tools Consumer promotions Samples Coupons Cash refund offers Price packs Premiums Frequency programs Prizes Patronage awards Free trials Warranties Tie-in and cross promotions Point-of-purchase displays and demonstrations Sales Promotion Objectives Attract new users Reward loyal customers Increase repurchase rates Attract brand switchers Events Objectives Identify with a particular Create experiences and evoke target market or life style Increase awareness of company or product name Create or reinforce perceptions of key brand image associations Enhance corporate image feelings Express commitment to the community or on social issues Entertain key clients or reward key employees Permit merchandising or promotional opportunities Major Sponsorship Decisions Choosing event opportunities Designing sponsorship programs Event creation Measuring sponsorship activities Creating Experiences Experiential marketing not only communicates features and benefits but also connects a product or service with unique and interesting experiences. Public Relations Public—any group that has an actual or potential interest in or impact on a company’s ability to achieve its objectives. Public relations (PR)—includes a variety of programs to promote or protect a company’s image or individual products. Major Tools in Marketing PR Publications Speeches Events Public-service activities Sponsorships Identity media News