Download Ch 6 + 7: Verbal and Nonverbal Communication

Ch 6 + 7: Verbal and
Nonverbal Communication
Skills
SPCH 153
Words are hard.

Words are symbols that
represent something
else.
Something furry
with four legs
and rhymes with
hat…
C-A-T
Words are hard.

Words are symbols that
represent something
else.

Denotative vs.
Connotative Meaning
CHEAP CAR FOR SALE
Denotation
Connotation
Words are hard.

Words are symbols that
represent something
else.

Denotative vs.
Connotative Meaning

Concrete vs. Abstract
Meaning
Education: Abstract to Concrete
Abstract
Concrete
Words are hard.

Words are symbols that
represent something
else.

Denotative vs.
Connotative Meaning

Concrete vs. Abstract
Meaning

Arbitrary meaning

Context meaning

Cultural meaning
Power of Words

Words create perceptions.

Words influence thoughts.

Words influence actions.

Words affect and reflect culture.

Words make and break relationships.
Word Barriers

Words can have
multiple meanings.

Words can have a static
meaning.

Words can have an
imprecise meaning.

Words can have a
polarizing meaning.

Words can be over
generalized.

Words can be biased
toward others.
Assertiveness and language

Assertive vs. Aggressive

Five steps to being assertive





Describe
Disclose
Identify effects
Be Silent
Paraphrase
Words and Relationships

Dialogue vs. debate

Be other-oriented.

Supportive vs. defensive communication

Apologies are key.
Why Nonverbal?

It’s not in what you say, but how you say it.

As much as 93% of emotional meaning

More believable than verbal messages.

Work with verbal messages to create meaning

Key to interpersonal relationships
Interpreting Nonverbal Messages

Ambiguous

Continuous

Multichanneled

Culture-based
Five categories of nonverbal
communication
Emblem
Regulators
Illustrator
Affect displays
Adaptors
Elements of nonverbal communication







Body movement and posture
Eye contact
Facial expression
Vocal cues
Personal space and territory
Touch
Appearance