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Chapter 2 – Sending Verbal and Nonverbal Messages Messages Are (ideas) and (feelings) that people send or receive when they (communicate) Two Types of Language (Verbal) --A system of (spoken) and written words. (Nonverbal) --Communication without (words). Instead communication is by (body) language, appearance, and the sound of voice. Understanding Verbal Language Language is… A (System) : A group of elements that work together. A (symbol) : Something that stands for something else. (Conventional) : Accepted by a large number of people. (Learned) : Learned through culture. (Changing) : which is good & not good. Understanding Meaning Denotation: A word’s (dictionary) meaning Example: Looking up the word “cat” in the dictionary Connotation: A word’s (hidden) meaning What it makes you (feel). How you feel after hearing the words…rat, handsome, paragraph Adapting Language (Standard American English) Language that follows the rules and guidelines found in grammar. Widely used and accepted (Sublanguage) (Jargon) : Specialized vocabulary understood by people in a particular group. (Slang) : Consists of recently coined words or old words used new ways. (Dialect) : A regional or cultural variety of language. Understanding Nonverbal Language Analyzing Body Language (Body Language) : The use of facial expressions, (eye contact), gestures, posture, and (movement). ****All are equally important **** Evaluating The Message You Send What does your (appearance) say if you wear… business suit, cutoffs, a swimsuit? Paralanguage A type of nonverbal communication that involves using voice variation and unconnected words and sounds to communicate. Four Types of (Paralanguage) Pitch (Volume) Rate (Tone) How Environment Affects Communication You are affected by: (color), lighting, sound, and (space). (Color): A white room vs. a bright orange room Lighting: Fluorescent lighting vs. candles (Sound): music A fire alarm vs. soothing How Environment Affects Communication (continued) (Space): room small room vs. large (Intimate) space: distance of 18 inches between you and other people. (Personal) space: distance of 18 inches to four feet between you and other people. Social space: distance of four to twelve feet between you and other people. Public Space: distance of twelve feet and beyond you and other people.