Download Chapter 2 – Sending Verbal and Nonverbal Messages

Chapter 2 – Sending Verbal
and Nonverbal Messages
Messages
Are (ideas) and (feelings) that
people send or receive when they
(communicate)
Two Types of Language
(Verbal)
--A system of (spoken) and
written words.
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(Nonverbal)
--Communication without (words).
Instead communication is by (body)
language, appearance, and the sound of
voice.
Understanding Verbal
Language

Language is…
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A (System) : A group of elements that
work together.
A (symbol) : Something that stands
for something else.
(Conventional)
: Accepted by a large
number of people.
(Learned) : Learned through culture.
(Changing) : which is good & not good.
Understanding Meaning

Denotation: A word’s (dictionary)
meaning
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Example: Looking up the word “cat” in the
dictionary
Connotation: A word’s (hidden)
meaning

What it makes you (feel).

How you feel after hearing the words…rat,
handsome, paragraph
Adapting Language

(Standard American English)

Language that follows the rules and guidelines
found in grammar.
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Widely used and accepted
(Sublanguage)
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(Jargon)
: Specialized vocabulary
understood by people in a particular group.
(Slang)
: Consists of recently coined words
or old words used new ways.
(Dialect)
: A regional or cultural variety of
language.
Understanding Nonverbal
Language

Analyzing Body Language

(Body Language)
: The use of facial
expressions, (eye contact),
gestures,
posture, and (movement).

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****All are equally important ****
Evaluating The Message You Send

What does your (appearance)
say if you wear… business suit, cutoffs, a
swimsuit?
Paralanguage

A type of nonverbal communication that
involves using voice variation and
unconnected words and sounds to
communicate.

Four Types of (Paralanguage)
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Pitch
(Volume)
Rate
(Tone)
How Environment Affects
Communication
You are affected by: (color),
lighting, sound, and (space).
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(Color):
A white room vs. a
bright orange room
Lighting: Fluorescent lighting vs. candles
(Sound):
music
A fire alarm vs. soothing
How Environment Affects
Communication (continued)
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(Space):
room
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small room vs. large
(Intimate)
space: distance of 18 inches
between you and other people.
(Personal)
space: distance of 18 inches
to four feet between you and other people.
Social space: distance of four to twelve feet
between you and other people.
Public Space: distance of twelve feet and
beyond you and other people.