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Communication Communication-exchange of thoughts, feelings and beliefs among people Must have a sender, receiver and a message. Senders must be clear. Receivers must listen Effective communication occurs when you can express yourself and understand others. Verbal Communication Verbal Communication-using words to express yourself either in speaking or writing. Talking Texting E-mail Newspaper Sign language Nonverbal Communication Nonverbal Communication-all the ways you can get a message across without using words. It can give words more meaning or replace them. Body language-a type of nonverbal communication. Gestures Facial expressions posture Skills For Effective Communication Express your self clearly to help others understand you Avoid being blunt (brutally honest), as it can hurt other’s feelings. Use tact (knowing what to say to avoid offending others) when speaking Speaking Skills Think before you speak Use I messages Make clear, simple statements and be specific. Be honest and direct but use tact. Make eye contact. Let your listener respond to see what you need to make clearer. Listening Skills Lean forward slightly. Make eye contact. Nod your head to show you are listening. Use conversation encouragers such as, “go on” or “really”. Mirror the speakers thoughts. Show empathy Avoid interruptions, but ask questions.