Download Communication - District 158

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 Communication-exchange of thoughts,
feelings and beliefs among people
 Must have a sender, receiver and a message.
 Senders must be clear.
 Receivers must listen
 Effective communication occurs when you can
express yourself and understand others.
Verbal Communication
 Verbal Communication-using words to
express yourself either in speaking or
Sign language
Nonverbal Communication
 Nonverbal Communication-all the ways
you can get a message across without
using words.
 It can give words more meaning or replace
 Body language-a type of nonverbal
 Gestures
 Facial expressions
 posture
Skills For Effective Communication
 Express your self clearly to help others
understand you
 Avoid being blunt (brutally honest), as it
can hurt other’s feelings.
 Use tact (knowing what to say to avoid
offending others) when speaking
Speaking Skills
 Think before you speak
 Use I messages
 Make clear, simple statements and be
 Be honest and direct but use tact.
 Make eye contact.
 Let your listener respond to see what you
need to make clearer.
Listening Skills
 Lean forward slightly.
 Make eye contact.
 Nod your head to show you are listening.
 Use conversation encouragers such as,
“go on” or “really”.
 Mirror the speakers thoughts.
 Show empathy
 Avoid interruptions, but ask questions.