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Chapter 12 Quiz
1. Verbal communication encompasses:
Words or language used to convey a message
Words and body language to convey a message
Does not include written text
None of the above
2. Mediated communication is considered:
(A) Email
(B) Text message
(C) Both A and B
(D) None of the above
3. When using mediated communication methods, a response is not guaranteed.
(A) True
(B) False
4. Successful communication relies on:
(A) Verbal abilities
(B) Active listening skills
(C) Nonverbal communication
(D) All of the above
(D) None of the above
5. Only __________ communication allows the ability to send and receive information
(A) email
(B) text
(C) face-to-face
(D) all of the above
6. ___________ is a six-step process.
(A) Verbal communication
(B) A collaborative relationship
(C) Active listening
(D) All of the above
© 2016 Taylor & Francis
7. If you are not _____________, you may cause confusion through verbal and nonverbal
(A) loud
(B) culturally aware
(C) using gestures
(D) none of the above
8. Nonverbal communication is more subjective than verbal communication.
(A) True
(B) False
9. ___________ includes gestures, facial expressions, and posture.
(A) Nonverbal communication
(B) Kinesics
(C) Verbal communication
(D) None of the above
10. Nonverbal communication may include sound.
(A) True
(B) False
11. What are the steps of active listening?
12. Why is active listening important? What are the benefits?
13. How can understanding nonverbal cues be beneficial to the collaborative process?
© 2016 Taylor & Francis
© 2016 Taylor & Francis