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Nonverbal Cues Convey Messages about Feelings/Relationships Nonverbal Cues Convey Messages about Feelings/Relationships Nonverbal Communication A system of symbolic behaviors that include all forms of communication except words Relates to Verbal Communication Reinforces a verbal message – interview behavior Relates to Verbal Communication Contradicts a verbal message Relates to Verbal Communication Acts as a substitute for a verbal message Characteristics of Nonverbal Communication Subconscious – Awards Ceremony Contextual – Man pushing by you at a hospital Ambiguous – Person with arms crossed Cultural – Eye Contact Spatial Communication Intimate Distance - Up to 18 inches from your body Personal Distance – 18inches to 4feet Social Distance – 4 feet to 12 feet Public Distance – 12 feet and further Territory Do you sit in a particular place in class each day? Do you decorate or personalize your locker? Your territory sends message about you: Disorganized, organized, I don’t/do like it here Kinesics The use of the body in communication Dress & Grooming Posture Muscular Tone & Tension Movement Gestures (Tapping) Eye Contact Laughter Time Communication Time management shows how much you care (or don’t care) about a project, your grade, etc. Learn to say “no” Other Distractions Artifacts: articles or adornments you use to decorate yourself or your surroundings (jewelry, pictures, clothing) Weird or bright color Fragrance or odor Creating A Professional Image Confidence – even when you don’t believe it Poise – knowing how to behave in any given situation with any type of people Assertiveness