Download Interpersonal Communication

yes no Was this document useful for you?
   Thank you for your participation!

* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project

Document related concepts
no text concepts found
Friend and Cook, 2003
Chapter Two
What is so hard about talking to
each other anyway?
Chapter Overview
• In this chapter we will explore basic models of
communication, learn about a personal frame
of reference, think more deeply about what it
means to listen, how we send messages both
verbally and non-verbally, and review principles
to guide effective communication.
Models of Communication
• Common Attributes
• Process of exchange between sender and receiver
• The message is the totally of all form sent (verbal &
nonverbal, tone, expressions, noise and gestures).
Important Facets of Message
• Channel: ___________________(visual/auditory can be other
sense too)
• Noise: anything that distorts or interferes with the message.
• Continuous Feedback:
• Multichannel: words match non-words? Congruency vs
Movie time
Communication Types
• Unilateral communication
• One-way: speaker to listener
• Examples????
• Directive communication
• Face to face still one-way
• Transactional communication
• Two-Way reciprocal interaction
• Mutual influence towards shared meaning
Prerequisites to Effective
• Frame of Reference
• The course material is one source of reference
• Some of you have already identified you like co-teaching or
you do not like it. That is one example of a preconceived
idea that influences your communication on that particular
Diversity Issues
 Frame of reference also refers to your multi-cultural
awareness, your cultural identity and how much
experience you may have had interacting with people
from diverse backgrounds.
 See chart on page 33 to examine individualistic vs.
collectivistic communication styles
Selective Perception
• You can not process everything that happens around you.
There is too much going on to take it all in. You filter stimuli
through your perceptual awareness.
• Our perception varies because of personal sensory limitations,
previous experiences, old beliefs and expectations, and how
open we are to new information.
• Mostly we are wired to focus on similarity and change.
Communication Skills
• Listening
• Can you recall the difference in your experience
when you have felt listened to and not listened too?
• Listening is the foundation for all relationships.
Rationale for Listening
• Builds Rapport
• Sufficient and Accurate Information is
• What do assumptions do?????
• Not Listening Communicates Uncaring Attitude
Factors that Interfere with
• Rehearsing a response
• Stumbling on “hot” words
• Begin distracted by extraneous details
Improving Your Listening Skills
• Recognize the meta-cognitive component
Mentally Prepare
Mentally Rehearse
Categorize Information
Make Notes of Informational Details
Use Signals for Cues to Remembering
Nonverbal Communication
• Nonverbal cues
• Body movement
• Facial Expression, Eye Contact, Postures, and Gestures
• Vocal Cues
• Quality of Voice & Pacing/Flow
• Use of Silence
• Spatial Relations
• Physical Distance
Spatial Relations
• Intimate Distance
• Public Distance
Nonverbal Communication Principles
• Congruence
• Matching nonverbal meesgae to verbal one
• Individualism
• Respect for unique perspectives on common events
Verbal Communication Principles
• Concreteness
• Clear
• Specific
• Nonjudgmental
• Accepting
• Study Communication
• Adapt to Meet the Task and the Relationship