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Welcome to
Applied Skills in
Human Services
Michelle Henderson, MSW
Unit 1: Q & A
Are there any questions about unit 1
 Grading completed within 5 days
 Seminar Alternate Assignments- submit to
Dropbox by end of unit
Unit 2: Non-verbal Communication
Assignments due:
 Seminar
 Discussion Board
 Intake Project- Dropbox Questions?
Hands on Activity
What this video and look for non-verbal
body language between client and
Why Study Non-verbal Communication?
Clinical interviews are as much verbal as
 Messages sent and received are subject to
 Non-verbal communication is largely
 It affects both Clinician and Client
Why Study Non-verbal Communication?
Theorists such as Stack, Hill and
Hickson (1991, p. 43) suggest that up to
70 percent of the emotional meaning of
our communication is conveyed through
nonverbal channels although they
suggest that nonverbal communication
is a largely neglected aspect of what
occurs when people communicate.
Gender and Culture
Proxemics – Space
Kinesics – Body movement
Men, Women, Cultural differences?
Managing Non-verbal Behavior
Therapists and professionals must manage
their own non-verbal behavior. Why?
Squaring off, Open posture, Leaning
toward, Eye contact, & Relaxed
Attending Position
Square Off
 Even Gaze
 Limit Distractions
 Furniture and Barriers
 Head Nodding
 Facial Expressions
Attending Psychologically
Limiting internal dialogue about what to say next and about other
things on the interviewer’s mind
Steady breathing and relaxing into an attentive but comfortable
Focusing on psychological listening and observing
Giving full attention to the client and working at being interested in
this person
Listening to and considering the meaning of the client’s narrative
Considering what is being conveyed through voice tone, pace,
breathing of the client
Observing the client’s facial expressions, gestures, body positioning
Observing any other nonverbal behavior or body changes of the
Additional Points to Remember:
Eye behavior is about eye contact, eye gaze and intensity, eye direction
and eye movements
Facial expressions include smiles, frowns and raised eyebrows
Voice features means tonality of voice, volume, clarity, inflection, use of
silences, spaces between words, sighs and other vocalizations
Observable autonomic physiological responses include quickened or
more audible breathing, blushing, paleness, pupil dilation or observable
facial or body perspiration
Physical characteristics are about aspects of fitness, height, weight,
complexion, and attractiveness
Space refers to how close or far interviewer and client are from each
General appearance and presentation include grooming and dress. This
also includes perfume use and other body odors and/or breath smells
from halitosis, garlic, cigarettes or alcohol.