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1. Types of communication. 2. Non-verbal communication. 3. Gestures, their history and meaning in different countries. 4. Gestures expressing emotions. 5. Facial expressions. 6. Conclusion. Communication Non-verbal communication ( NVC) Refers to the messages we give and receive through body language and facial expressions What makes an impression? Words 7% How You Speak Body Language 38 % 55 % Interpretation : approval Interpretation : sign of disapproval or vote against Gladiator should be killed Gladiator should be spared Interpretation: good/ alright/ approval Japan – the general meaning is money. But for young generation it is “ ok”. Australia – usually means “ zero” rather than “ok”. Latin America and France – considered as an insulting sign and has negative connotations attached to it. Finland – military conscripts used the sign to show that they have zero days left in the military service. Interpretation: victory Germany, Italy, Spain– victory. Greece, Canada, the United Kingdom, the USA – peace. Japan and China - « I’m in progress of having my photo taken, so I must make this V-sign for some reason» New Zealand – people do it to each other mostly if they know them and it is a common gesture between friends. Interpretation: openness/ sincerity Interpretation : aggression/ readiness Interpretation : defensiveness / closed Interpretation : boredom / indifference Interpretation: nervousness / excitement / being anxious Interpretation reflection / deep thought You are never fully dressed without a smile 1. Non-verbal communication creates stronger relational bond than verbal. 2. It helps to give non-verbal feedback while verbal communication is going on. 3. It acts a helpful aid with verbal communication when listener is not aware of oral language. 4. You can give information which you don’t want others to hear or to listen to.