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Understanding NonVerbal Communication MRS. DOBBINS Non verbal communication A system of symbolic behaviors that includes all forms of communication except words. Nodding your head Rolling your eyes Sigh What are some other examples? Functions of NVC Two functions Relates to verbal communication It conveys emotional and relationship dimensions of a message Reinforces a verbal message Contradicts verbal messages EX: Your posture while you are in an interview. Give an example… Acts as a substitute for a verbal message. Putting your finger to your mouth to signal someone to be quiet. Conveys emotional and relationship dimensions of a message Most messages have….. Intellectual component Emotional component Relationship component The first one we almost always use verbal skills, the second two are almost always non-verbal. Characteristics about non-verbal communication Subconscious Contextual It depends on the situation in which it occurs Ambiguous Open to interpretation and often confusing. Happen quicly Cultural Loud voice can be acceptable in one culture but not another Using non-verbal communication to create a professional image Characteristics 0f a positive personal image. Confidence Poise ( don’t hesitate in their speech, can adapt) Assertiveness (strong sense of purpose) Immediacy (approachable, friendly, and open) Types of NVC Dress and grooming Posture Muscular tone and tension Movement and gesture Facial communication Eye communication Voice as NVC Pitch Volume Tone Duration ***all these components is what makes your voice unique. Pitch The highness or lowness of a sound on a musical scale High: associated with fear, anxiety, tension Medium: what you use normally in conversation Low: sadness, uncertainty, concern Volume Speakers responsibility to be clearly heard and understood by listeners. Listeners are sensitive to volume. Use listener feedback to judge appropriateness of your volume. Tone Specific vocal quality What is the tone in our bell like? Duration Rate: how fast or slow an individual speaks Tempo: rhythmic quality of a persons speech. Always want to make sure you don’t talk to fast of to slow Cues that accompany speech Pause and silence Laughter Vocalizations: making sounds without forming words. Body talk as NVC Personal appearance: dress and grooming Kinesics: the use of body in communication ( body language) Movement and gesture: gait and movement of any part of the body Facial communication: facial communication and eye communication How can you tell if someone is lying? Environmental cues Spatial communication: perception and use of space. Intimate distance: up to 8 inches from body. Personal distance: 8inches-4 ft from body Social distance: 4-12 ft. shows respect for personal space. Public distance: 12-25 ft. ( formal presentations) Territory Someone is sitting in your chair in class. What do you do? Touch When is it appropriate and in what form? (handshake) Time communication “sorry I just don’t have time!” If you have a friend who is always late what kind of message does that send? How you use your time reflects your priorities.
