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115 working with others task A Aims and outcomes • Aim is to introduce the learners to working as part of a team with the hair and beauty sector • Learner outcome • You will produce a leaflet showing different types of communication. For businesses to be successful you must work as a team. Team work is very important. Good communication skills are very important. If all of the staff communicate well with each other then the business will run more smoothly. Communication • Verbal communication is where you speak to each other face to face or on the phone. Communication is speaking, language, words and sounds. • Communication within the hair and beauty industry is very important. We need to establish what our clients needs are. We need to talk to our clients to make them feel at ease. • Communication rules • Speak clearly, speak in a friendly manner, use no technical language. Try to vary your tone of voice. Speak in an appropriate way to both clients and colleagues. Activity Using the wipe board draw an emotion. Go round the room to see if you can guess the emotion Non verbal communication • We communicate in more than just words. Body language is a big part of communication. • We use body language every day often without noticing. Learn to notice other peoples body language. • Listening is also part of non verbal communication • There are 3 main steps to listening 1. Hearing – listening enough to hear what a person is telling you 2. Understanding – Understanding what has been said 3. Making a decision - you need to decide whether to answer them back or ask a question Activity • Check out each others body language what are they telling you, what are the signals? Adapting the way we speak • We speak to people in different ways we adapt our speech. Example if we speak to babies. If we speak to elderly. Change pitch and tone to make thing sound more interesting Task A You are required to produce a leaflet You should include Verbal communication Non verbal communication Examples of good and poor communication Ways of adapting communication to different situations. Remember leaflets are colourful, informative and have images • http:// Recall and review Have you covered the following - highlight or tick Verbal communication Non verbal communication Examples of good and poor communication Ways of adapting communication to different situations.