Download Chapter 5

Why
this
Whyisdo
wehard?
need to
1. What you mean to
communicate?
say
1.
To survive
2. What
you actually
2. For
say relationships
3. Whatisthe other
What
person
hears
communication?
4.
What theofother
Process
person thinks they
conveying
hear
feelings,
5.What
the other
attitudes,
person saysacts,
6. What
youand
think
the
beliefs
ideas
other person said
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The Idea
Encoding
Transmission
Receiving
Decoding
Understanding
Feedback
Noise
External
Internal
Or Passive
listening
because
there is no
verbal
feedback
Key element is
feedback: helps
communication,
develop
relationships and
people to work
together
Nonverbal Communication
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Can relate to the verbal message in 3 ways:
It can reinforce the verbal message
It can replace the verbal message
It can contradict the verbal message
• Facial
Expressions
• Vocal
Qualities
• Gestures
• Touching
• Personal
Space
• Distances
• Intimate distance: 18”
• Personal Distance: 18”
- 4’
• Social Distance: 4’ –
12’
• Public Distance: 12’ +
• Physical Environment
• Clothing
• Silence
•Semantics
•Assumptions
•Emotional Phrases
•
You wouldn’t understand, After all I’ve done for you, You wouldn’t do
that if you really cared about me, When I was your age…
• Males: status and independence
• Females: Connection and intimacy
• Communication: both genders could adapt some of
the othes style
Much more than hearing and seeing: an
active process. Most often, 75% of
communication is ignored, misunderstood or
forgotten
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Ignoring
Pretending
Selective
Attentive
Empathetic Listening
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Judging
Criticizing
Behavior instead of
personalities
No “you” messages
Observations instead of
judgments
Don’t do it when angry or
upset
Don’t give advice
Advising
Interpreting
Supporting
Questioning
Understanding
Active Listening
• Posture
• Open ended questions: What, where,
when, how, etc?
• Close ended questions: Answered
with yes or no
• Minimal Encourages
• Reflective Responses
Other Listening Activity
Questioning Activity
• Tell your group members:
• The best thing that happened to me in 2008
happened at the_____ (location).
• Ask 10 open ended questions to learn what
happened. When, who were you with, what were you
wearing, etc. [You cannot ask “What happened?]
• Then switch to, “The worst thing that happened to
me in 2008 was at the____ .
• This time use 10 close ended questions to find out
more. Yes / No questions
• Were you swimming at the time? Were you with your
sibling? Were you with your boyfriend/girlfriend?
Etc.