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The process of sending and
receiving messages to share
4 Types of Communication
Interpersonal Communication
Group Communication
Public Communication
Interpretive Communication
Interpersonal Communication
• Type of communication in which people
(usually between two persons) share
meaningful information in order to build
and maintain long-lasting and important
Group Communication
• Type of communication that occurs when
people participate in a group for social or
work purposes.
Public Communication
• Type of communication in which an
individual communicates before a large
audience. This includes public speaking
Interpretative Communication
• Type of communication in which a
speaker/actor brings literature to life for an
• Examples include storytelling, dramatic
readings, reader’s theatre, puppet shows,
plays, operas, and monologues
Non-Verbal and Verbal
• Body Language 55%
• Tone of Voice 38%
• Verbal 7%
Send the Right Signals!
Process of Communication
• 1st step by Sender: Encoding
• 1st task of Receiver: Decoding
• 2nd task of Receiver: Feedback/Response
• Form of one-to-one communication
• Always has a definite goal in mind
• Always be on time or early for interviews to show
• Often first impressions are based on a person’s
verbal ability.
• Questions should be asked by both the
interviewer and interviewee. (It is an opportunity
for you the interviewee to get as much info about
the company as possible too.)
Intrapersonal Communication
• Communication within oneself
Tips for Public Speaking
Know your purpose
Know your audience
Make eye contact with your audience
Use good posture and body language
Avoid non-words such as uh, um, and OK
Pronounce words correctly and clearly
Be enthusiastic and positive
Telephone Tips
• Be aware of differences in time zones when
placing calls
• Always identify yourself, give first and last name
• Speak clearly and directly into mouthpiece
• Smile with your voice by using a pleasant tone.
• Always take brief and clear messages for others
with date, time, name of caller, phone number,
and purpose of call.