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Communication The process of sending and receiving messages to share meaning. 4 Types of Communication • • • • Interpersonal Communication Group Communication Public Communication Interpretive Communication Interpersonal Communication • Type of communication in which people (usually between two persons) share meaningful information in order to build and maintain long-lasting and important relationships Group Communication • Type of communication that occurs when people participate in a group for social or work purposes. Public Communication • Type of communication in which an individual communicates before a large audience. This includes public speaking engagements. Interpretative Communication • Type of communication in which a speaker/actor brings literature to life for an audience. • Examples include storytelling, dramatic readings, reader’s theatre, puppet shows, plays, operas, and monologues Non-Verbal and Verbal Communication • Body Language 55% • Tone of Voice 38% • Verbal 7% Send the Right Signals! Process of Communication • 1st step by Sender: Encoding • 1st task of Receiver: Decoding • 2nd task of Receiver: Feedback/Response Interviews • Form of one-to-one communication • Always has a definite goal in mind • Always be on time or early for interviews to show respect • Often first impressions are based on a person’s verbal ability. • Questions should be asked by both the interviewer and interviewee. (It is an opportunity for you the interviewee to get as much info about the company as possible too.) Intrapersonal Communication • Communication within oneself Tips for Public Speaking • • • • • • • Know your purpose Know your audience Make eye contact with your audience Use good posture and body language Avoid non-words such as uh, um, and OK Pronounce words correctly and clearly Be enthusiastic and positive Telephone Tips • Be aware of differences in time zones when placing calls • Always identify yourself, give first and last name • Speak clearly and directly into mouthpiece • Smile with your voice by using a pleasant tone. • Always take brief and clear messages for others with date, time, name of caller, phone number, and purpose of call.