Download Non Verbal Communication

Non Verbal
Communication
Chapter 5
Terms to Know
 Body language
 Tone of voice
 Gesture
 Space
 Distance
 Eye contact
How to we learn to interpret
non verbal communication?
Body Basics
 “silent language”
 People remember more of what they
see.
 It helps us recognize the truth.
 Shows diversity
Learning to Read Body Language
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Positive
Relaxed posture
Arms relaxed
Good eye contact
Nod agreement
Smile at Humor
Lean in
Use gestures
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Negative
Body Tension
Arms folded
Speaking hand to
mouth
Fidgeting
Lack of eye contact
yawning
Using Body Language Effectively
Interpreting the Non Verbal Message
 Don’t just look, but SEE
 Consider the persons normal physical and
verbal patterns and be alert for variations
from that norm
 Remember that one signal alone means
nothing; what you’re looking for are clusters
of signals
Tone of Voice
 Pitch and timbre of a persons voice
 Give same words different meanings
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Example word… “oh”
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How many meanings?
Truth or lie????
Liars typically…
 Touch their face when talking
 Don’t make eye contact
 Become rigid when talking
 Mutter or excessive talk instead of making
the point.
Multicultural Messages
 Hand Signs
 Greetings
 Handshakes
 Kisses
 Bows
 How countries feel about …Touch
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Enjoy-Middle eastern, Latin America, Italy, Greece
and Russia
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Middle ground -France, China, Ireland, India
Don’t- Japan, U.S., Canada, England, Australia
Types of Space
 Intimate
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Under 18”
Confidential
Reserved for close connections
 Personal
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11/2’-4’
Conversational
Friendly
 Social
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4’-12’
Ordinary
Businesslike
 Public
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Over 12’
Distanced
Brief acknowledgement
Personal Space
You are in
control of your
space!
Non Verbal Workplace
Communication
 Develop a “Professional Personality”
 Don’t smile unless you have a reason
 Beware of your head position
 Avoid touching anywhere above your own shoulders
 Try to be the 1st to interact
 Assess yourself
 Tune in to your gestures
 Identify the things you do when you are tense
 Work on your posture
 Work on your handshake
 Establish good eye contact
 Most of all…be yourself