Download Non verbal communication

Non verbal communication
Nonverbal Communication: The Unspoken Language
Advantages: Supports other communications and provides
observable expression of emotions and feelings
 Disadvantages: Misperception of body language or
gestures can influence receiver’s interpretation
of message
Definition of Nonverbal Communication
Human action and behavior and the corresponding meaning
that is attached to behavior
In short, everything but the words
It is far more than just gestures and eye contact
Communication is More than Just Verbal…
Nonverbal Communication
 Words account for only 7% of
emotional impact of a message
 Voice tones- 38%
 Facial Expressions- 55%
 “Actions speak louder than words”
Importance of Non-verbal Communication
 Now why are the above aspects important in your
day to day life?
 It is important to note that in an communication as
seen above, about 93 % is conveyed and given
importance to non-verbal aspect of communication
 Non-verbal communication is a dimension of human
experience which is normally never given so much
importance in day to day interaction
 A spoken message is always sent on two level
simultaneously, verbal and non-verbal
Categories of Non-Verbal Communication:
Psychological Perspective
1. Facial Expression: “The face is the Image of the soul”
2. Body Language:
1.
2.
3.
4.
Personal Space
Touching
Gestures
Eye Contact
3. Paralanguages:
1. Pacing
2. Tone, Pitch, Intensity
3. Pause
Facial Expressions
 Mirror of one’s mood and feelings
 Friesman and Ekman: Six universal emotions
Anger
 Happiness
 Disgust
 Surprise
Sadness
 Fear
 Gender differences
Body Language
 Personal Space (Proxemics): Zone of space surrounding a person
 E.T. Hall: Interpersonal distance zone
 Intimate distance zone: (0-18”)- Parents and children, Husband & wife
 Personal distance zone: (18”-4’)- Close friends
 Social distance zone: (4’-12’)- Co-workers, friends, social geatherings
Public distance zone: (12’+)- Actors, important officials
Invasions of personal space result in anger, hostility etc.
 Touch: It coveys variety of meanings such as, support, assurance,
consolation etc.
 Status difference: Touch downward
Body Language
 Gestures: A body gesture is a movement made with a limb, especially the
hand, to express, confirm, emphasize or back up the speaker’s attitude or
intention. However, these too have many different meanings in different
cultures and what may be friendly in one country can be insulting in another
country
 Eye Contact: Duration of eye contact is more meaningful e.g., Gaze
 Cultural Difference: Modern American business culture values a fair
degree of eye contact in interpersonal relations, and looking away is
sensed as avoidance or even non-confident. However, some cultures such
as Indian culture may raise kids to minimize eye contact especially with
authority figures as it may conduct rudeness or disrespect.
Paralanguage
 How something is said rather than what is said
 It involves all vocal cues other than the content of the verbal
message itself
 Examples:
Pacing (rapid, slow, measured, changing…)
 Intensity (loud, soft, breathy..)
Tone (Nasal, operatic, growling, whining…)
 Pitch (high, medium,low, changes..)
Pauses(meaningful, disorganized, shy, hesitant..)
Positive Nonverbal Cues to Adopt
 Maintain good eye contact
 Nod your head to convey that you are listening or that you
agree
 Smile and show interest
 Lean forward to show the speaker you are interested
 Use a tone of voice that matches your message
Negative Nonverbal Cues to Avoid
Avoiding eye contact and looking away from the
speaker
 Closing your eyes or tensing your facial muscles.
 Excessive yawning
 Using body language that conveys indecisiveness or
lack of confidence (e.g., slumped shoulders, head
down, flat tones, inaudible voice)
 Speaking too fast or too slow
Communication Analysis Exercises!!!@@
Exercise 1
Knowing Own Communication Style
“How well we communicate is
determined not by how well we say
things –
but how well we are understood.”
~ Andrew Grove, CEO, Intel Corporation