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Transcript
B&B Manual Presentation & Brainstorming Introduction • Cooperation between LuxDev, HSF and MTF • Manual: easy to understand Target Group Content Modules 1 .Tourism and B&B 2. Hospitality and Customer Service What is Tourism? What is hospitality? Who are tourists? How to be hospitable? What is a B&B? 3. Safety and Security 4. Waste and the Environment What is safety & security? The Environment Potential hazards and how to reduce them Waste Safety and Security Checklist How can we protect the environment? 5. Maintenance and Housekeeping 6. Food preparation and Hygiene What is maintenance and housekeeping and why is it important? Personal and Food hygiene Preparation of a welcoming environment Breakfast preparation 7. Managing Money 8. Marketing and Sales Accounting Marketing Important Instruments needed Partnerships Marketing Tools How to calculate the room rate Contact Marlo Perry Myanmar Tourism Federation [email protected] Gloria Crabolu LuxDev [email protected] Sarah Thomas-Parensen Hanns Seidel Foundation [email protected]