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Cognome e Nome __________________________ MARKETING Match the key words of some popular marketing definitions with their authors: Customer satisfaction, profit Exchange, advantages Philip Kotler C.I.M. Chartered Institute of Marketing Value, Customer relationships A.M.A. American Marketing Association What are the two major businesses approach to marketing: SWOT ANALYSIS Strengths Opportunities Weaknesses Threats A competitor has a new, innovative product or service. A developing market such as the Internet. A new competitor in your home market. A new international market. Any other aspect of your business that adds value to your product or service. Competitors have superior access to channels of distribution. Damaged reputation. Lack of marketing expertise. Location of your business. Mergers, joint ventures or strategic alliances. Moving into new market segments that offer improved profits. Poor quality goods or services. Price wars with competitors. Quality processes and procedures. Taxation is introduced on your product or service. Undifferentiated products or services (i.e. in relation to your competitors). MARKETING RESEARCH Fill in the gaps using the following words: Collecting opportunities customer findings performance function "Marketing research is the ________that links the consumer,____________ , and public to the marketer through information - information used to identify and define marketing _____________ and problems; generate, refine, and evaluate marketing actions; monitor marketing___________; and improve understanding of marketing as a process. Marketing research specifies the information required to address these issues, designs the methods for ___________ information, manages and implements the data collection process, analyzes, and communicates the ____________and their implications." American Marketing association - Official Definition of Marketing Research Put the following steps of marketing research in the right order Collecting and analysing data Formulate findings Establishing the research design Defining the research problem Clil – Diritto ed Economia aziendale – Classe 4’ B erica – Final Test – 2006/07 MARKET SEGMENTATION AND TARGETING Write the definition of MARKET SEGMENTATION: After having segmented a market in different segments, how do companies usually target a particular segment? MARKETING MIX How were the four P’s transformed considering the customer’s perspective? THE FOUR P’s Product Price Promotion Place THE FOUR C’s PRODUCT Write the 5 stages of the “Product Life Cycle” corresponding to the following diagram PRICE Match the methods of pricing with their definitions: Ways to price a product Economy Pricing Premium Pricing Price Skimming Penetration Pricing Definition of pricing methods The price charged for products and services is set artificially low in order to gain market share The cost of marketing and manufacture are kept at a minimum Use a high price where there is a uniqueness about the product or service Charge a high price because you have a substantial competitive advantage Clil – Diritto ed Economia aziendale – Classe 4’ B erica – Final Test – 2006/07