* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Download Marketing theory 27.3.2013
Social media marketing wikipedia , lookup
Customer relationship management wikipedia , lookup
Product lifecycle wikipedia , lookup
Bayesian inference in marketing wikipedia , lookup
Neuromarketing wikipedia , lookup
Service parts pricing wikipedia , lookup
Sales process engineering wikipedia , lookup
Food marketing wikipedia , lookup
Affiliate marketing wikipedia , lookup
Revenue management wikipedia , lookup
Pricing science wikipedia , lookup
Yield management wikipedia , lookup
Product planning wikipedia , lookup
Marketing research wikipedia , lookup
Ambush marketing wikipedia , lookup
Youth marketing wikipedia , lookup
Pricing strategies wikipedia , lookup
Internal communications wikipedia , lookup
Multi-level marketing wikipedia , lookup
Sports marketing wikipedia , lookup
Target audience wikipedia , lookup
Marketing communications wikipedia , lookup
Digital marketing wikipedia , lookup
Viral marketing wikipedia , lookup
Marketing channel wikipedia , lookup
Guerrilla marketing wikipedia , lookup
Target market wikipedia , lookup
Direct marketing wikipedia , lookup
Integrated marketing communications wikipedia , lookup
Sensory branding wikipedia , lookup
Advertising campaign wikipedia , lookup
Marketing mix modeling wikipedia , lookup
Marketing plan wikipedia , lookup
Green marketing wikipedia , lookup
Multicultural marketing wikipedia , lookup
Street marketing wikipedia , lookup
Business Management B part I March 27, 2013 Heinrich Homola Marketing The process of creating, distributing, promoting and pricing goods, services, and ideas to facilitate satisfying exchange relationships with customers and develop and maintain favorable relationships with stakeholders in a dynamic environment Pride, Ferrell: Marketing, 2010 Marketing Mix Four marketing activities - product, distribution, promotion, pricing - that a firm can control to meet the needs of customers within target markets Pride, Ferrell: Marketing, 2010 Marketing Management The process of planning, organizing, implementing and controlling marketing activities to facilitate exchanges effectively and efficiently Pride, Ferrell: Marketing, 2010 Exchanges The provision or transfer of goods, services or ideas in return for something of value Pride, Ferrell: Marketing, 2010 Marketing Strategy A plan of action for identifying and analyzing a target market and developing a marketing mix to meet the needs of that market Pride, Ferrell: Marketing, 2010 Marketing Plan A written document that specifies the activities to be performed to implement and control the organization’s marketing activities Pride, Ferrell: Marketing, 2010 Marketing Concept A philosophy that an organization should try to provide products that satisfy customers’ needs through a coordinated set of activities that also allows the organization to achieve its goals Pride, Ferrell: Marketing, 2010 Pride, Ferrell: Marketing, 2010 transaction marketing relationship marketing Marketing management Transaction marketing Orientation towards single purchase Limited direct customer contact Focus on product benefits Emphasis on short-term performance Limited level of customer service Goal of customer satisfaction Quality is the manufacturing responsibility from “Business Management”, Karel Havlíček, 2012 Relationship marketing Orientation towards repeat sales Close, frequent customer contact Focus on value to customer Emphasis on long-term performance High level of customer service Goal of „delighting the customer“ Quality is the whole organization´s responsibility 11 4 P’s 4 C’s Marketing mix 4Ps & 4Cs MIX four Ps MIX four Cs Product Price Place Promotion Customers needs&wants Cost to the customers Convenience Communication four Ps from “Business Management”, Karel Havlíček, 2012 four Cs 13 QMS TQM Summary : What is „CRM“ ? Exchange of marketing mix four Ps four Cs Exchange of customers customers stakeholders Exchange of marketing transaction relationship Exchange of quality management QMS TQM from “Business Management”, Karel Havlíček, 2012 15 Macro marketing research Micro marketing research Marketing research macro FAR environment analysis NEAR environment analysis sociological technological economic environmental political competitors buyers suppliers substitute products potential competition from “Business Management”, Karel Havlíček, 2012 micro 17 Marketing plan SWOT analysis Objectives Strategies Controlling Strengths Weaknesses Opportunities Threats Specific Measurable Achievable Realistic Time Product s. Pricing s. Distribution s. Communication s. Strategic c. Operative c. from “Business Management”, Karel Havlíček, 2012 18 Marketing strategies Product strategy Pricing strategy four Cs Distribution strategy from “Business Management”, Karel Havlíček, 2012 Communication strategy 19 Marketing strategies Product strategy four Cs from “Business Management”, Karel Havlíček, 2012 20 Product strategy (customers needs & wants) four Cs Product strategy Brand&Image management from “Business Management”, Karel Havlíček, 2012 Life-cycles management Product range management 21 Marketing strategies Pricing strategy four Cs from “Business Management”, Karel Havlíček, 2012 22 Pricing strategy (cost to the customers) four Cs Pricing strategy Pricing new Pruducts Price skimming, penetrartion pricing from “Business Management”, Karel Havlíček, 2012 Calculating a price Pricing existing Products Price cutting-leadingfolowing 23 Marketing strategies four Cs Distribution strategy from “Business Management”, Karel Havlíček, 2012 24 Distribution strategy ( convenience ) four Cs Distribution strategy Internal service management from “Business Management”, Karel Havlíček, 2012 Mix of distribution channels Channels conflict managemnet 25 Marketing strategies four Cs Communication strategy from “Business Management”, Karel Havlíček, 2012 26 Communication strategy ( communication ) four Cs Communication strategy External communication management Internal communication management from “Business Management”, Karel Havlíček, 2012 27 Marketing strategies Product strategy four Cs Communication strategy from “Business Management”, Karel Havlíček, 2012 28