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Lesson 7: Marketing Budgets Lesson 7 Objectives The objective if this course is to understand how to develop a Marketing budget that meets objectives and how to manage action plans Lesson 7 Topics 1.How to budget 2.Types of Budgets 3.Managing timelines and action plans What is a Budget? • A budget is a statement of desired performance expressed in financial terms (BPP, 2010). • It is a plan of what the organization or department is aiming to achieve and what it has set as a target. • It is a plan for a defined period of time expressed in financial terms to be referred to and used as a control tool throughout the budget period. Benefits of budgeting • Facilitates planning – by requiring that all marketing activities are planned and costed for in advance • It ensures that the marketing manager is accountable and responsible for funds allocated to his/her use • It provides motivation of staff or managers it is allocated to • Is a way of evaluating performance of the marketing team Approaches to setting the marketing budgets • • • • • • • • • Arbitrary estimation Affordability Competitive parity Historic basis Percentage of sales or profit Objective & task Share of voice Cost-volume-profit ( marginal analysis) Experiment & Testing method Arbitrary estimation • Least scientific • Based on manager’s experience and knowledge of trends, industry, market etc • Relies on gut feelings • Quick and easy with no research costs • Risky method due to lack of basis Affordability • • • • • Based on what organization can afford and may be having Resource available determine communication activity applied Used by SMEs and NGOs May encourage spending even if not necessary Does not encourage need for justification or mktg communication objectives Competitive parity • Matching spending of competitor • Tries not to outspend competition • May be case of ‘blind leading the blind – it assumes competitor has made perfect budget decision • Reactive and lacks direction – doesn’t take into account organization’s marketing objectives and opportunities • Creates pressure to spend up or down to competitor levels thereby reducing ability for market exploitation Historical basis • Based on previous expenditures e.g last year, two years ago etc • Ignores possible changes in environment or organization’s objectives • Where advertising budgets are derived from media rate cards encourages acceptance of costs without negotiation Percentage of sales or profits • • • • Current or budgeted sales revenue for the year may be used Is quick and easy to apply Controls spending which is based on revenue % applied often depends on organization’s objectives, type of market or industry, competitiveness of market • Doesn’t consider objectives / opportunities to increase sales or profits by reducing communication spend • May have detrimental effects on sales – if sales reduce and may need communication to jump start – this may not be possible and sales may decline further Objective and task method • Most logical and appropriate • Based on three main steps – determine mktg communications objectives, determine tasks to achieve the objectives, determine cost of each task • Simple and linked to objectives Share of voice • Based on total advertising expenditure of players • Organization determines share of voice it desires to have – above or below competition; that determines the spend Cost-volume-profit • Involves calculating impact of additional spend upon results (sales & profits) • Answers questions on benefits generated by additional or marginal communication expenditure and what value of sales can be attributed to marketing expenditure • The questions are complex and many variables may impact sales e.g competitor pulling out of market when firm is running promotion - not easy to determine additional sales due to promo or pulling out of competition • May be used to fine-tune communication budget to maximize net benefits ( total benefits minus total costs) Information sources for budgeting • Information can be sourced either internally or externally. Internal information is that which exists within the organization and can be retrieved on need basis. They include sales figures, marketing reports, price lists, and customer information. They can be stored electronically or in forms of files within the organization. • External information requires getting access to such at a cost and is usually from customers, suppliers, research organizations, publishers, websites etc. • Some information sources include: Accounting records Sales figures Electronic Point of Sale (EPOS) Headcount Consultants and outsourcing costs Exchange rates – important especially where an organization is involved in cross border trade Accounting Records • Accounting ledger shows what has happened in the past which may be used to predict future events • Stock control systems which include purchase orders, goods received notes and goods returned notes can be used to show speed of delivery and quality of supplies • These records can be retrieved from within the company records and used in budgeting Sales Figures • Past sales levels and anticipated sales levels are important budget information sources • Where sales are anticipated to go down, such information can help management decide on whether to reduce marketing budget or enhance it, with a hope that this action will improve sales from the affected brand or product line • Marketing manager must lead management in this area Electronic Point of Sale (EPOS) • Are devices that include Bar Codes readers • They record and manage stock movement at point of sale and also provide detailed sales figures • They can be used to analyze performance of various product types at the retail outlets Headcount • This refers to information about staff levels within the organization or engaged in marketing activities • It is a relevant cost of every firm • The number of marketing staff, their associated salary levels within a given budget period among other staff will often have an impact upon costs Consultants and Outsourced costs • Certain marketing activities may need to be outsourced from marketing consultants e.g Advertising agency, Research agency, Media agency, Suppliers of promotion materials etc • These need to be fully budgeted for within the budget period Exchange Rates • This is important where a company operates in more than one country or sources its products or services from other countries or continents • The study of exchange rate movement must be captured in the budget as it is likely to affect the cost of doing business • Fluctuations are to be catered for and projected rate applied in budget Deriving Marketing Budgets • • Procedure for preparing budgets to be formalized and to indicate: People responsible for preparing budgets (Budget committee) Order in which budgets should be prepared Deadlines for budget preparation Marketing Budgets are driven from the marketing activities the organization expects to undertake within a given period. • The marketing activities are derived from the company and or marketing objectives for the period. Steps in deriving budgets • Determine the Marketing objectives • Develop strategies for realizing the objectives • Come up with specific tactics based on the marketing strategies chosen • Determine cost of every tactic that will be applied • Come up with time lines for the activities / tactics • Control the budget • Measure achievement against budget Sales Budget • - Prepare a preliminary sales estimate based on: Previous sales Expected growth forecasts Forecast of general business conditions Potential markets for each product Production capacity Sales Budgets cont… • - Adjustment of the preliminary sales estimated based on: Demand and pricing factors Seasonal demand and or capacity considerations Cash flow considerations Profitability expectations Smooth production loads Overall strategy of the business Selling Expense budget • • • • • • • • Salaries and commissions Travelling (car maintenance costs, petrol, insurance etc), Entertainment Staff recruitment, selection and training Communication costs e.g telephones, postage etc After-sales-service Royalties and patents Office equipment – laptops et Advertising Budget • • • • • • • Print media - Trade journals, magazines, Posters etc PR (costs of release, entertainment, media briefings etc) Advertising agents commissions TV adverts, Radio adverts – include production costs Staff Salaries or wages for staff directly involved in activity Media space - mall and wall branding etc Billboard advertising, street signs etc Sales Promotion Budgets • Exhibition – Space, equipment, staff, transport, accommodation, etc • Literature – Leaflets, catalogues, posters etc • Samples and other give aways • POS displays, window or show room displays • Special offers – e.g discounted prices, two for the price of one etc • Direct Mail shots – enclosure, postage, design costs etc Research and Development Budget • • • • • • Market Research – Design, development and analysis costs Packaging and product research Sales analysis and research Economic surveys Product planning Patents etc Distribution Budgets • • • • Warehousing costs – rent, rates, lighting, heating Transport – Trucks, pick-ups, vans etc Fuel – motor vehicle running costs Packing costs – loading of vehicles for deliveries and general sales • Warehouse / depot staff costs Example – XYZ LTD • Company XYZ’s objectives is to increase its overall market share within the juice industry by 15% in 2014. It has come up with strategies to realize this and these include growing each of its juice brands through Sales Promotions, enlisting more distributors for better market reach, introduction of new juice variant, advertising through Television, Radio, Billboards and Posters. It will also be involved in PR and publicity activities by sponsoring events and media briefing. • The company budget will include the following: XYX Limited activities • • Sales Promotions Bundle offers (Buy Three packets of 250 ml and get one extra free) Use of push girls in the supermarkets to issue give a ways Placement of POS materials to communicate the offer Use a marketing agency to list the new product in shops while up lifting from the new distributors Advertising Develop a Television commercial and communicate it on 4 stations Develop Radio advertisement and air on 3 FM radio channels Rent 20 billboards to communicate brands Develop product catalogues for distribution to company distributors Use road shows Printing of POS materials to communicate the offer Production of POS materials to communicate the offer XYZ Ltd activities • Public Relations & Publicity Sponsor sports days in four private school (buy trophies, sampling and selling juices) Engage in cleaning of Nairobi River twice within the year (invite media and post photos in the dailies for publicity Launch a new product at Intercontinental hotel inviting the media for coverage (provide meals, drinks and give gift hampers to the media and other guests) • Personal selling Appoint new distributors – place an advert twice in two daily newspapers (Nation and Standard) – half page Hire 6 sales assistants to up lift products from new distributors Hire 20 merchandisers to oversee supermarkets and distributors MARKETING BUDGET FOR XYZ LIMITED Activity Period January Tactic Promoters for 10 days Juice samples Round neck T shirts Polo shirts Corporate Shirts Hire Marketing agency Jan-Dec July Merchandising Services Sales Promotion Personal selling October PR & Publicity February-May Advertising New product Launch Hotel room hire Meals and drinks 50 Gift hampers MC Hire Sponsor Heart Run Media Briefing Sponsorship amount PR Agency Branding materials TVC production February-May July-October July-October July-October July-October July-October July-October Radio commercial production July A2 self- adhesive stickers January-December January - December June-Aug Market Research May - Aug Madvertising Agency Jan - Dec Media Agency Jan-Dec Marketing War-chest Total No. Required No. of days 10 20 5,000 5,000 3,000 1,000 20 365 1 1 1 1 1 1 1 1 Airing TVC (NTV) Airing TVC (Citizen Radio advert (Kiss) Nation FM Classic FM Capital Bill boards for 10 months Research Agency Fees NPD costs Focus groups, samples etc1 Monthly Retainer Monthly Retainer Cost per item (Ksh) Total Cost 200,000.00 1,000.00 150,000.00 30.00 500.00 2,500,000.00 850.00 2,550,000.00 1,500.00 1,500,000.00 1 85,000 85,000.00 300,000 300,000.00 50,000.00 300,000.00 60,000.00 50,000.00 50,000.00 300,000.00 60,000.00 50,000.00 500,000.00 2,000,000.00 1,000,000.00 2,000,000.00 1,850,000.00 500,000.00 2,000,000.00 1,000,000.00 2,000,000.00 1,850,000.00 250,000.00 250,000.00 3,500,000.00 4,000,000.00 1,000,000.00 1,000,000.00 1,000,000.00 1,000,000.00 3,500,000.00 4,000,000.00 1,000,000.00 1,000,000.00 1,000,000.00 1,000,000.00 3,000 30.00 90,000.00 20 1 1 125,000.00 250,000.00 850,000.00 30,000,000.00 250,000.00 850,000.00 4 12 12 200,000.00 200,000.00 100,000.00 800,000.00 2,400,000.00 1,200,000.00 6,243,500.00 68,678,500.00 BUDGET MONITORING • Budgets help marketers to set financial goals. • They also provide a way to review actual performance against these goals. • Actual performance, however, will never be exactly the same as the budget. It may come close, fall short, or exceed the budget. • The marketer’s job is to monitor the budget to answer the following questions: - How close did the business come to the budgeted figures? - What adjustments, if any, should be made to the current year’s budget? - What adjustments, if any, should be made to budgets in future years? - What changes, if any, should be implemented to improve performance? Budget monitoring cont… • The budget should be monitored on a regular basis throughout the year: quarterly, monthly, or even weekly. • Consistently reviewing the budget will help manager to identify problems before they cost the business too much time or money. • How often you review the budget depends upon your confidence in the figures and the risk associated with not meeting the budget. • Reviewing the budget often assures the business that all is on track. • When the business is not able to meet budgeted figures, start by reviewing the business strategy that formed the basis for the budget. • Questions to ponder - Did you misunderstand the market? Did you have too little information? What do you know now that will change the budget in the future? Can you still plan for profitable performance based on this business strategy? Budget Monitoring cont… • You will need to take a hard look at the budget figures, paying close attention to the major components of profitability—Sales, Cost of Goods Sold, and Operating Expenses. • Exceeding the budget by a great deal implies that the budget was either too easy or inaccurate. • Whether you exceed or fall short of the sales figures will require that you review each of the major components of profitability to determine where the variations occurred. • When you discover the reasons for your discrepancies, form a more accurate future budget that will be more helpful in guiding your financial plans. BUDGET TIME LINES • Involves planning the timing and sequence of marketing activities (scheduling). • Schedules help to specify the sequence of the activities and tasks involved which should be included in the budget. • The schedule tells the manager when each activity is due, what has already been completed, and the sequence which the activities need to follow. Schedule Network Analysis • This is a graphic representation of the project's activities, the time it takes to complete them, and the sequence in which they must be done. • Formats commonly used in scheduling include: - Critical Path Analysis (CPA) - Project Evaluation and Review Technique (PERT) and - Gantt Charts . Critical Path Analysis(CPA) and PERT • Critical Path Analysis (CPA) or the Critical Path Method (CPM) is the method of project planning that is applied in realizing marketing activities. • It consists of well - defined and clearly recognizable activities which help the manager to plan all tasks that must be completed in the implementation of a marketing activity. • CPA and PERT act as the basis both for preparation of a schedule and of resource planning • They allow the manager to monitor achievement of marketing objectives, strategies or activities CPA benefits • The essential concept behind Critical Path Analysis is that you cannot start some activities until others are completed. • Some activities may need to be completed in a sequence, with each stage being more-or-less completed before the next stage can begin. • Some activities may not dependent on completion of any other tasks. They can be undertaken at any time before or after a particular stage is reached. - These are non-dependent or parallel' activities. CPA and PERT • PERT on the other hand is a method used to analyze the involved tasks in completing a given project, especially the time needed to complete each task • It therefore identifies the minimum time needed to complete the total project. • Whereas CPA looks at shortest routes to undertaking and completing tasks using minimal costs, PERT looks at completing the same activities within the shortest time possible. • The two can be applied alongside each other CPA and PERT illustrated Example • One of Company XYZ’s objectives for 2014 is to introduce a new juice variant, pack it in Tetra Pak packaging and introduce the same to the market within the year. The juice will be packed in 250ml and 1 litre packs. • Use a CPA to determine activities to be undertaken while including sequence complete with the time lines of the same Activities • Research (3 months) - consumer research – focus groups on likely variant - lab tests for required variant - focus groups to sample products • Packaging Design – advertising agency – 2 months • Production of packaging material – 1 month • Advertising communication production – 2 months • Production and packaging of the new juice variant – 1 month • Product launch – 1 day • Promotion activities – 3 months Sequence of activities • 1 and 2 can run concurrently • 3 & 4 can run concurrently with 4 beginning just after 3 has run for a while but 4 ending few weeks or days after 3 is completed to enable pack to be used in promotion • 5 is not dependent on 4 but on 3 which must be completed before 5 commences • 6 is dependent on 5 and can not start until 5 is completed. • 6 and 7 happen together and 7 extends for longer after 6 has long ended Question • Come up with own scenarios of any marketing projects and corresponding sequence of activities needed in realizing the project actualization • Use CPA charts to illustrate sequence of the activities Gantt Charts • Gantt Charts are used to display final plan using Microsoft Project, other project software or even an excel spreadsheet for projects of low complexity. • A Gantt chart is a type of bar chart developed by Henry Gantt in the 1910s • It illustrates a project schedule. • Shows the start and finish dates of various activities. • Show the dependency (i.e. precedence network) relationships between activities. • Gantt charts can be used for scheduling different activities including tracking company-wide budgets, marketing function budgets and marketing activities, among others XYZ Limited New Juice introduction plan Activity Jan Feb March Research X X X X X Pack Design Pack Production Advert Production Product manufacturing April May June July Aug Sept X X X X X X X Product launch X Promotion activities X Question • Use Gantt charts to progress on marketing projects and activities in their previous work (above) End