Download curriculum vitae - Amazon Web Services

CURRICULUM VITAE
NAME: Filipe Manuel de Taborda Costa Lourenço
ADDRESS: Rua João Guedes n 11 Quinta da Várzea, 2815-692 Sobreda
MOBILE PHONE: +351 914335509 Email: [email protected]
PROFESSIONAL SUMMARY
Commercial Director and F&B Manager in the Hospitality business, Brand and Operations
Manager professional with significant experience in international markets such as in the United
States and Spain. Throughout my professional career I have excelled in Sales Representative
functions in the Pharmaceutical industry, as well as in the Medical Device and Telecom industry
as Product Manager and Team Leader.
With a consolidated experience as a trainer and supervisor, I have demonstrated management
skills such as:
 Planning, scheduling, organizing and tracking process, ensuring the feasibility of the
projects and their objectives, strong leadership, communication skills, proactive Manager,
team builder and tactical Planner with ability to hire, train and motivate top performers.
PROFESSIONAL BACKGROUND
Since August 2016
Lisbon, Portugal
PESTANA CR7 Lisboa
F&B Manager in the Hospitality Business
 Manage day-to-day operations within budget and to the highest standards
 Ensure excellent levels of internal and external customer service
 Lead F&B team by recruiting, training and appraising talented personnel
 Establish targets, schedules, policies and procedures
 Comply with all health and safety regulations
 Report on management regarding sales results and productivity
 Wine list development & cellar management
March to July 2016
Porto, Portugal
Hotéis Premium
Commercial Director in the Hospitality Business
 Sales Team Manager
 Sales & Marketing Budget
 Annual Action plan





Rate Definition
Commercial Procedures
Up-Selling Training to all Hotel Departments
Implementation of Marketing & Sales Actions
Responsible for PR
1/4
Filipe Lourenço
June to November 2015
Lisbon, Portugal
ItaliaPassione
Operations Manager in the Food & Beverages Industry
 Recruitment and Selection of professionals of various profiles
 Supervision of all restaurant activities to ensure compliance of all company standards to
increase all sales of labor costs as well as the accurate preparation of several reports
accurately and within the desire timeframe
 Responsible for performance appraisals of all service staff and schedule and evaluation
related to all restaurant operations
 Provided training to all employees including regular interviews, maintained all work
according to required policies and procedures as well as maintained the knowledge of all
food and beverage trends
 Managed all shifts for restaurant operations and scheduled all processes and maintained
cleanliness at all times
 Assisted in the resolution of all complaints and maintained food quality at all times and
perform
August 2013 to May 2015
Granada, Spain
Callabajio
Operation Manager and Community Manager in the Food & Beverages Industry
 Responsible for communications such as PR, Content Creation, Social Media Marketing,
Events and Event Planning, Customer Relations
 Prepared estimates of all food and beverage costs and coordinated with corporate staff
and assisted to purchase all required supplies and placed required orders for all
distributors and ensured response to all complaints
 Performed orientation, provided training to all new employees on restaurant processes,
determined appropriate feedback from employees and maintained all restaurant plans
(HACCP)
 Supervised all restaurant activities, ensure compliance to all company standards to
increase all sales of labor costs and prepared various reports accurately
 Reported to General Manager
April 2010 to August 2013
Miami, FL, USA
Wineout
Business Developer Account Manager in the Wine Sector focused on the promotion of
International Portuguese wines





Responsible for business development, explored potential new clients and sales networks
within the wine sector
Implemented marketing events and promotional activities such as wine tastings and
exhibitions
Developed customer network and maintained excellent business relationships whilst
achieving sales targets
Followed up new business opportunities and set up meetings. Planned and prepared
presentations
Analyzed market information, designed marketing strategies to accomplish sales targets
2/4
Filipe Lourenço
February 2006 to March 2010
Lisbon, Portugal
Wondercom
Team Leader in the Telecom industry, namely in Audit and Optimization of corporate
customers, evaluated areas such as Voice, Wireless and Data communications expenditures








Controlled communications cost
Improved productivity on an ongoing basis
Recovered overpayment due to carrier and provider billing errors
Worked on optimization strategies
Established policies to eliminate rogue spending
Created an environment oriented on trust, open communication, creative thinking, and a
cohesive team effort
Motivated and inspired team members
Familiarized the team with customer needs, specifications, design targets and standards,
the development process, techniques and tools to support task performance
June 2004 to January 2006
Representações Ortopedicas & Hospitalar
Product Manager in Medical Device Industry




Lisbon, Portugal
Established, developed and maintained business relationships with current customers and
prospective customers in the assigned territory/market segment to generate new
business for the organization of products
Made presentations to pharmacists about the products and assisted them in selecting
those best suited to their commercial needs
Prepared forecasts and identified market shifts and threats
Provided guidance to sales by identifying target customers and segments that supported
long-term growth and matched the Strategic Business Unit (SBU) strategy
January 2001 to April 2004
Lisbon, Portugal
Fournier Pharma
Pharmaceutical Sales Rep in a research, development, production, and Marketing of
molecules Pharmaceutical Company


Arranged appointments with pharmacists, Medical teams and doctors in the areas of
Cardiology and Gastroenterology
Made presentations to medical professionals like doctors, pharmacists and nurses.
3/4
Filipe Lourenço
EDUCATION
 1998 - IADE Creative University ‘Instituto de Arte, Design e Empresa’ – Attended
University in Marketing Publicity degree
COMPLEMENTARY EDUCATION
 Attended several workshops and training sessions in the technical and behavioral area
with a focus on Marketing and Sales
COMPUTER SKILLS
 Excel
 Microsoft Word
 Access
LANGUAGES
 Portuguese (native)
 English (Fluent: spoken and written)
 Spanish (Fluent: spoken and written)
HOBBIES
 Reading history books
 Cinema
 Travelling
 Practicing Sports
Lisbon, January 2017 – references available upon request
4/4
Filipe Lourenço