Download Utilities worldwide are looking to enhance customer connect amidst

Enabling Responsive,
Customer-Focused
Utilities through
Digital Technologies
Utilities worldwide are looking to
enhance customer connect amidst
Increasing market competition
The need for
cost-effective,
flexible, and
uninterrupted
services
Demand for self-service
Growing popularity
of social media
Rising
regulatory
pressure
The technologies that
are changing the game
Big Data
BPaaS and SaaS
Mobility
Social Media
Gamification
Artificial
Intelligence
and Robotics
Unleash the power of digital for
your customers
BIG DATA PLATFORM
Get a consolidated 360°
view of customers
Perform
advanced
analytics
Enable
multi-channel
interaction
CLOUD-BASED SERVICES—BPaaS & SaaS
Achieve flexible and scalable
infrastructure with infinite
processing power
Take advantage of
the pay-per-use model
Reduce the
time-to-market
MOBILE APPS
and real-time access
Improve enterprise
collaboration
SOCIAL MEDIA AND ANALYTICS
Provide tips and
personalized services
and manage campaigns
Analyze customer
sentiments
Source customer,
market, and
competition data
Engage millenial
customers better
GAMIFICATION AND CROWDSOURCING
Gain rich customer
information
Create intuitive and
engaging games
Engage customers
more in operations
Increase employee motivation
ARTIFICIAL INTELLIGENCE AND ROBOTICS
Leverage intelligent
virtual assistants (IVAs)
for customer service
Use natural language
processing (NLP) for
enhanced responses to
customer queries
Automate manual
activity using TCS Robotic
Process Automation
Operational
Improve operations
by making processes
simpler and efficient
Cross-sell and up-sell
based on customer
profiles and preferences
Ensure business
continuity during
transformation
Reduce TOTEX and
pass on the benefits
to customers
Understand and respond
to market trends
Manage outages
and disasters better
Reduce carbon
footprint
Become proactive in
maintenance, asset
replacement, customer
communication, and so on
Mitigate risk to
service
Relational
Understand customer
behavior through better
insights
and personalized
schemes and services
Boost customer awareness,
participation, and adoption
of new programs and
services
Stay connected with
current customers and
acquire new ones
Increase customer
satisfaction, engagement,
and loyalty
Enhance your brand image
TCS’ Experience
Australian energy provider strengthens
decision-making
Single source of
truth for all data
Greater certainty in
financial reporting
and load forecasting
Reduced operational
and hedging costs
Focused business decisions
across merchant, retail,
and corporate business areas
through actionable insights
Please visit the Utilities page on tcs.com or write to us at [email protected]
Indian insurer improves
social media responsiveness
80% posts answered
within 1 hour
Competitive insights
gained on conversation
volumes, sentiments, and
themes
Workflow posts
allocated effectively,
which increases
productivity
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