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TCS Fraud Management Solution Consulting With thousands of transactions taking place every second, the Banking and Financial Services (BFS) industry is highly vulnerable to external fraud and potential misuse. This makes timely fraud prevention vital, for failure to give this area proper attention brings financial, reputational and punitive risks. With fraudsters becoming more sophisticated in their use of technology, you need an effective, holistic solution to outmaneuver them, remain profitable and maintain customer trust and loyalty. Tata Consultancy Services' (TCS) Fraud Management Solution embodies the industry's best practices. A robust realtime fraud monitoring and prevention solution, it is supported by advanced scoring model-driven data mining and customer profiling methodologies. Our cost-effective solution helps you reduce fraud losses by thwarting unauthorized transactions and preventing misuse of customer details. In addition, our solution supports multiapplication processes and channels – web, mobile and ATMs, helping you shield your assets, earn and retain customer trust, and comply with regulations. In effect, your brand value is significantly enhanced. Overview With the growth in electronic channels and alternative modes of transactions, fraudsters are getting better at evasion by layering their transactions through various channels. Banks need to be one step ahead to prevent potential fraud by adopting the right fraud management solution that is backed by suitable processes, policies, and framework. Our solution provides visibility of transactions and identifies suspicious use of customer credentials, helping you prevent fraudulent transactions in real time. With a statistical model- driven clustering process for determining customer and channel profiles, you can develop anti-fraud strategies to suit diverse customer portfolios. Our solution also supports all necessary business processes for day-to-day anti-fraud operations. Furthermore, being a flexible framework, it allows your risk analyst to add new rules by means of a simple, but powerful, interface which can be deployed without a code. n Business Process Management (BPM) tool: Helps fraud analysts to address a suspicious transaction with the right action n Enterprise data mining and statistical modeling tool: Enables customer segmentation and customer profiling, helping you introduce risk scoring-based fraud detection strategies Benefits Our flexible solution can be easily integrated with your existing BPM application and enables risk ranking and risk priority mapping. It further: n Reduces false positives and helps you improve fraud detection, thereby diminishing fraud exposure n Enables blocking of cards and accounts in real time n Provides a real-time dashboard and metrics, enabling insight into the false positive ratio under various dimensions n Ensures compliance to card scheme reporting Our solution comprises of four critical components: n Real-time complex event processing: Enables real-time transaction processing, validation, extraction and reporting n Real-time analytics: Consolidates data through our real-time dashboard and helps you manage sustained exposure control www.tcs.com POS NET IVR ATM MOBILE BPM TOOL PROGRESS APAMA PROGRESS CONTROL TOWER PREDICTIVE MODELING DATA MINING TOOL Fraud detection rules Real time visibility Customer profiling Clustering Real-time decisions for authorization Helps build flash rules Fraud intensity mapping Continuous process improvement Outbound tele-call Field verification Regression Email alerts Behavior patterns BPM TOOL Prediction 1 2 4 8 2 1 6 3 8 5 0 9 Field Verification Estimation Block card/ OTB Mobiles alerts Refer to collections Enterprise Applications Intermediary & Terminal Disposition History reference Escalation Card Block online interface Switch Alerts & Outbound call Flash Cr/ DR Host Oneview Interface Negative List Safe & TC 40 Fraud classification Keep Pending Refer to collections TCS Fraud Prevention and Detection Lifecycle The TCS Advantage Contact Our offering is further differentiated by: To know more about the TCS' Fraud Management Solution, contact us at [email protected] or [email protected] n The provision to choose optional solution components n The ability to integrate with multiple applications for real-time decision making with high performance benchmarks n The data mining and modeling component which facilitates statistical model-driven profiling n Proven third-party components, such as the Apama® Complex Event Processing (CEP) platform, which have been integrated to ensure that our offering works seamlessly with different systems, applications and other endpoints without disrupting your existing IT infrastructure About Tata Consultancy Services Ltd (TCS) Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery ModelTM, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. IT Services Business Solutions Outsourcing All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Copyright © 2013 Tata Consultancy Services Limited. Other trademarks are the property of their respective owners. TCS Design Services I P I 03 I 13 For more information, visit us at www.tcs.com