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TCS Fraud Management Solution
Consulting
With thousands of transactions taking place every second, the Banking and Financial Services (BFS) industry is highly
vulnerable to external fraud and potential misuse. This makes timely fraud prevention vital, for failure to give this area
proper attention brings financial, reputational and punitive risks. With fraudsters becoming more sophisticated in their
use of technology, you need an effective, holistic solution to outmaneuver them, remain profitable and maintain
customer trust and loyalty.
Tata Consultancy Services' (TCS) Fraud Management Solution embodies the industry's best practices. A robust realtime fraud monitoring and prevention solution, it is supported by advanced scoring model-driven data mining and
customer profiling methodologies. Our cost-effective solution helps you reduce fraud losses by thwarting
unauthorized transactions and preventing misuse of customer details. In addition, our solution supports multiapplication processes and channels – web, mobile and ATMs, helping you shield your assets, earn and retain customer
trust, and comply with regulations. In effect, your brand value is significantly enhanced.
Overview
With the growth in electronic channels and alternative modes of
transactions, fraudsters are getting better at evasion by layering
their transactions through various channels. Banks need to be one
step ahead to prevent potential fraud by adopting the right fraud
management solution that is backed by suitable processes, policies,
and framework.
Our solution provides visibility of transactions and identifies
suspicious use of customer credentials, helping you prevent
fraudulent transactions in real time. With a statistical model- driven
clustering process for determining customer and channel profiles,
you can develop anti-fraud strategies to suit diverse customer
portfolios. Our solution also supports all necessary business
processes for day-to-day anti-fraud operations. Furthermore, being
a flexible framework, it allows your risk analyst to add new rules by
means of a simple, but powerful, interface which can be deployed
without a code.
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Business Process Management (BPM) tool: Helps fraud analysts
to address a suspicious transaction with the right action
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Enterprise data mining and statistical modeling tool: Enables
customer segmentation and customer profiling, helping you
introduce risk scoring-based fraud detection strategies
Benefits
Our flexible solution can be easily integrated with your existing
BPM application and enables risk ranking and risk priority mapping.
It further:
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Reduces false positives and helps you improve fraud detection,
thereby diminishing fraud exposure
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Enables blocking of cards and accounts in real time
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Provides a real-time dashboard and metrics, enabling insight into
the false positive ratio under various dimensions
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Ensures compliance to card scheme reporting
Our solution comprises of four critical components:
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Real-time complex event processing: Enables real-time
transaction processing, validation, extraction and reporting
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Real-time analytics: Consolidates data through our real-time
dashboard and helps you manage sustained exposure control
www.tcs.com
POS
NET
IVR
ATM
MOBILE
BPM TOOL
PROGRESS
APAMA
PROGRESS
CONTROL
TOWER
PREDICTIVE
MODELING
DATA MINING
TOOL
Fraud
detection
rules
Real time
visibility
Customer
profiling
Clustering
Real-time
decisions for
authorization
Helps
build flash
rules
Fraud
intensity
mapping
Continuous
process
improvement
Outbound
tele-call
Field
verification
Regression
Email
alerts
Behavior
patterns
BPM TOOL
Prediction
1
2
4
8
2
1
6
3
8
5
0
9
Field
Verification
Estimation
Block card/
OTB
Mobiles
alerts
Refer to
collections
Enterprise
Applications
Intermediary &
Terminal Disposition
History
reference
Escalation
Card Block online interface
Switch
Alerts &
Outbound call
Flash
Cr/ DR Host
Oneview
Interface
Negative List
Safe
& TC 40
Fraud
classification
Keep Pending
Refer to
collections
TCS Fraud Prevention and Detection Lifecycle
The TCS Advantage
Contact
Our offering is further differentiated by:
To know more about the TCS' Fraud Management Solution, contact us
at [email protected] or [email protected]
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The provision to choose optional solution components
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The ability to integrate with multiple applications for real-time
decision making with high performance benchmarks
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The data mining and modeling component which facilitates
statistical model-driven profiling
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Proven third-party components, such as the Apama®
Complex Event Processing (CEP) platform, which have been
integrated to ensure that our offering works seamlessly with
different systems, applications and other endpoints without
disrupting your existing IT infrastructure
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business
solutions organization that delivers real results to global business,
ensuring a level of certainty no other firm can match. TCS offers a
consulting-led, integrated portfolio of IT and IT-enabled
infrastructure, engineering and assurance services. This is delivered
through its unique Global Network Delivery ModelTM, recognized as
the benchmark of excellence in software development. A part of the
Tata Group, India’s largest industrial conglomerate, TCS has a global
footprint and is listed on the National Stock Exchange and Bombay
Stock Exchange in India.
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