Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Career Orientation— 2nd Edition Unit 6: Communicating for Career Success Purposes of Communication Objective 1 - Social Relationships Information Knowledge Wants and needs Persuasion Problem solving Methods of Communication Objective 2 - Braille Cellular phone E-mail Fax Sign language Telephone Video phone Voice mail Written letter Objective 3 - Communication Factors Culture and custom Gender Physical and psychological conditions Group membership Social circumstances How English Relates to Careers . . . Every job requires workers to understand instructions quickly and to explain problems to supervisors and other workers. Good communication is essential for most occupations, even those that require little interaction with others. WHY? Verbal and Nonverbal Methods Objective 4 - Verbal Communication Listening Reading Speaking Writing Nonverbal Communication Appearance Body language Personal space Silence Objective 7 – Common Barriers Not seeing individual Not listening Emotions “Closed” mind Clichés Interruptions Vocabulary Assuming Prejudice Low self-esteem, confidence Childhood teachings Unclear message Mixed messages Objective 8 - I-Messages Thinks, feels, reacts Prompt positive responses Facts Non-threatening Responsibility and control More difficult to learn Objective 8 - You-Messages Blame, judge, accuse Easy when upset, hurt Challenging or threatening messages Close communication channels Objective 8 - We-Messages Problem and responsibilities Improve communication Non-Threatening Positive responses Active and Passive Objective 10 - Active listening How can you tell? Passive listening How can you tell? Feedback Purposes Objective 11 - Clarify Ensure understanding Help speaker Encourage speaker Make speaker feel good Feedback Ways Objective 12 - Nodding Smiling Eye contact Asking Responding Repeating Improving Communication Objective 13 - I-messages Right time Right tone, language No sarcasm, criticism Attentive Feedback Interest, empathy Patience, focus “Open” mind Asking Awareness Acceptance Repetition Understanding Did You Know? Getting involved in extracurricular activities like FCCLA improves communication skills because of the interaction required. Levels of English Objective 16 - Standard English Formal Examples? Informal Examples? Nonstandard English Examples? Business Letter Parts Objective 17 - Letterhead Complimentary close Date line Inside address Salutation Body Signer’s ID line Reference initials Organizing Information Objective 18 - Decide on purposes Decide what data Decide what order Decide how to unify Good and Poor Statements Objective 19 - Discuss examples . . . Poor business statements Good business statements Basic Letter Styles Objective 20 - Full-blocked Blocked Semi-blocked Indented Memo Characteristics Objective 22 - Four-part heading No signature if group Initial to individuals Introduction, body, conclusion Unit Review 1. What are the purposes of communication? 2. List methods of communication. 3. How could each factor affect communication? Culture and custom Gender Physical and psychological conditions Group membership Social circumstances Unit Review cont. 4. How are verbal and nonverbal communication different? 5. What are common barriers to communication? 6. Think of a message that you might want to communicate. How could it be delivered as: a. I-message b. You-message c. We-message Unit Review cont. 7. How are active and passive listening different? 8. What are purposes of feedback and how could you provide positive feedback? 9. List ways to improve communication. 10. When would it be acceptable to use nonstandard English? Unit Review cont. 11. List the 8 parts of a business letter. 12. What are the four guidelines for organizing information in a letter? 13. What are the four parts in the heading of a memo? What are the three parts of the message? Unit Review cont. Match the terms with their definition: communication e-mail cliché prejudice feedback nonverbal verbal protocol personal space colloquialism empathetic fax jargon A. seeing things from the other person’s perspective; understanding what the person is feeling and why B. relating to or consisting of words C. using forms of communication other than words Unit Review cont. Match the terms with their definition: communication e-mail cliché prejudice feedback nonverbal verbal protocol personal space colloquialism empathetic fax jargon D. a two-way process of conveying thoughts, feelings and information in such a way that the message is received and understood by verbal and nonverbal means E. terms used and understood only by a particular group Unit Review cont. Match the terms with their definition: communication e-mail cliché prejudice feedback nonverbal verbal protocol personal space colloquialism empathetic fax jargon F. overused expression or idea G. response to or acknowledgement of given information H. electronic mail sent via the Internet on a computer Unit Review cont. Match the terms with their definition: communication e-mail cliché prejudice feedback nonverbal verbal protocol personal space colloquialism empathetic fax jargon I. the immediate area around you J. a method of sending a facsimile or reproduction of images or written matter by electronic means Unit Review cont. Match the terms with their definition: communication e-mail cliché prejudice feedback nonverbal verbal protocol personal space colloquialism empathetic fax jargon K. a rigid, long-established “code” that defines the correct procedure for specific situations, often including how something is done and who does it Unit Review cont. Match the terms with their definition: communication e-mail cliché prejudice feedback nonverbal verbal protocol personal space colloquialism empathetic fax jargon L. local or regional way or figure of speech M. irrational opinion, directed against something or someone Career Orientation— 2nd Edition Copyright 2007 Curriculum and Instructional Materials Center, Oklahoma Department of Career and Technology Education