Download Communication skills

Objectives
 Understand the basics of effective
communications.
 Understand the difference between verbal
and non verbal communications.
 Practice good questioning skills.
 Practice effective responding and
explaining skills.
 Recognize the barriers of communication.
 Identify the common types of communication in
health professions field.
 Explore the attitudes, behavior and strategies
that help students communicate effectively.
 Notice when a conversation is starting to
go off track, and strengthen skills for
politely and quickly getting back on track.
 Increase trust that others will solve
problems intelligently, make will
considered decisions and express their
ideas confidently, clearly and directly.
 Acquire powerful negotiation skills to
influence and persuade others toward
shared goals; result in increased
cooperation and collaboration.
 Learn tools to get beyond differences,
build rapport, improve the quality of
interpersonal relationships and team
performance.
Principles of communication
 Process
 System
 Interactional & transactional
 Intentional or unintentional
Essential components of
communication
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1-source
2-message
3-Interference
4-Channel
5-receiver
6-feedback
7-enviroment
8-context
Mass communication
 Communicating with or to a large number
of people.
Perception
 The process of selecting ,interpreting
information in order to give personal
meaning to the communication we receive.
To perceive our surroundings
 Awareness.
 Cognitive process.
 Verbal communication.
Improving perception competence
and perception checking
 Be an active perceiver.
 Recognize that each person ‘s frame of
reference is unique.
 Distinguish fact from inference.
 Become aware of the role perception play
in communication.
 Keep an open mind.
Self-fulfilling
 Expectations we have of ourselves or that
others have of us that help to create the
conditions that lead us to act in predictable
ways.
 Language is important for effective
communication.
Types of nonverbal communication
 Kinesics or body language(55%).
 Physical characteristics(body shape, size & skin
colour).
 Hepatic or touch.
 Proxemics or space.
 Chronemics or time.
 Paralanguage / vocalics or voice,vocal sounds (38%).
 Silence.
 Olfactics or smell.
 Artifacts (clothes, make-up, eyeglasses, jewellery).
 Environment.
Improving the nonverbal
communication we send
 Be aware of how people react to you.
 Ask friends or colleagues for their help.
 Videotape yourself to see how you appear to
others.
 Adapt to the context or situation in which you
find yourself.
Public speaking
 Presentation of a speech, usually
prepared in advance, during which the
speaker is the central focus of an
audience `s attention.
Selecting an appropriate
topic
Choose a topic that is meaningful to you.
Choose a topic that allow you to convey an important
thought to your audience.
Choose a topic that is familiar and interesting to you.
Think like a listener.
Brainstorming
 A technique used to generate as many
ideas as possible within a limited amount
of time which can be used during any
phase of the group discussion process to
produce topics, information, or solutions to
problems.
Gathering and using information
Group
 A collection of individuals who influence
one another, have a common purpose, take
on roles, are interdependent, and interact
together.
The people must be related on:
 Perception.
 Motivation.
 Goals.
 Organization.
 Interdependence.
 Interaction.
Leader
 A person who is assigned or selected or
who emerges from a group, to guide or
provide direction toward reaching the
group‘s goals.
Functions
 Initiating.
 Organizing.
 Maintaining effective interaction.
 Ensuring member satisfaction.
 Facilitating understanding.
 Stimulating creativity and critical thinking.
Preparing for an interview
 Determine the kind of information you are
seeking.
 Formulate a clear and concise general
objective.
 Research the topic and the person before
the interview.
 Prepare questions and possible probes.
 Organize the interview: opening, body,
and closing.
 Dress appropriately.
 Be on time.
 Give the interviewee your undivided
attention.
Preparing for your career