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Young-suk You Prof. Silverman AMM103 Principle of Management March 14, 2007 Review Questions; 1. Communication is the act of transmitting information. 2. Interpersonal communication is an interactive process between individuals that involves sending and receiving verbal and nonverbal messages. 3. Misunderstanding can occur when a speaker thinks he or she was being understood. The problems can arise from conflicting or inappropriate assumption, such as questions that go unanswered, points that are misunderstood, and meaning that are misinterpreted, as well. 4. Semantics is the science or study of the meanings of words and symbols. The problems involved in semantics are of two general types; some words and phrases invite multiple interpretations and the groups of people in specific situations often develop their own technical language, which outsiders may or may not understand. 5. Perception deals with the mental and sensory processes an individual uses in 6. 7. 8. 9. interpreting information she or he receives. Different people perceive the same information differently because each individual’s perception is unique. Since emotions affect our disposition to send and receive the communication, just as perception does, we should try to manage the emotional as well as the physical communication environment. Feedback is the flow of information from the receiver to the sender. It informs the sender whether the receiver has received the correct message. Active listening involves absorbing what another person is saying and responding to the person’s concerns. Nonverbal communication is an important supplement to verbal communication and sometimes can even change the meaning of verbal communication. Nonverbal communication is an effective way to communicate emotions. 10. a. E-mail → provides for high-speed exchange of written messages through the use of computerized text processing and computer-oriented communication network. b. Grapevine → consists of the informal channels of communication that develop within the organization as a result of common hobbies, home towns, lunch breaks, family ties, and social relationships among employees.