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Communication
Objectives
•Describe how the communication process works.
•Distinguishes definitions of encoding and decoding.
•Apply verbal and nonverbal communication cues.
•Identifies barriers to effective communication.
•Summarize the importance of feedback
•Pages 6-15
• I didn’t say I had a problem with you.
Chapter 1, Lesson 1
How We Communicate
Words We Use
Nonverbals,
Body Language
7%
38%
55%
How We Say Words,
Sounds We Make
Chapter 1, Lesson 1
H5-02
Communication Cues
• Signals that accompany sender’s verbal message
• Nonverbal communication
–
–
–
–
gestures
facial expressions
eye behavior
movement
Chapter 1, Lesson 1
What communication cue is
expressed here?
Chapter 1, Lesson 1
Photo courtesy of Thinkstock Images
Reflection
Have you ever been in a situation where you
thought that someone just wasn’t listening to you?
What happened?
How did you think and feel?
What did you do?
Chapter 1, Lesson 1
Channel -medium
of delivery
Ex: asking for a date or
first interview-what
will you say?
translates the encoded
message into meaning
for the receiver
Barriers to Communication
NOISE
• External
Background noises, television turned on,
other people, telephone ringing
• Internal
Daydreaming, fidgeting, hunger,
sleepiness, anxiety
Chapter 1, Lesson 1
Feedback
• response to the sender’s message
– positive or negative
– got the message & understood
– may need more information or clarification
Feedback closes the communication loop
MESSAGE
SENDER
FEEDBACK
RECEIVER
Scenario
Amy is sitting in her bedroom and listening
to music. Her mother walks in and surveys
the messy state of the room. As Amy sees
her mother’s cold stare, she remembers
that she was supposed to clean her room
earlier. Amy quickly defends herself,
saying, “I thought I had until the end of
the day to clean it.”
Who is the sender? Who is the receiver?
4 Steps to Improve
Communication
1. Focus your message
Plan what to say; know your goals and audience
2. Magnify the listener’s attention
Make the message relevant to receiver’s point of view
3. Penetrate barriers
Be specific-vagueness leads to misunderstandings
4. Listen actively
Listen to understand meaning; hearing isn’t enough
Summary
• Describe how the communication process works.
• creation and sending of information, from one person to another
• senders, receivers, encoding, channeling, decoding, and feedback
• Distinguishes definitions of encoding and decoding.
• Apply verbal and nonverbal communication cues.
• Identifies barriers to effective communication.
• Noise –internal or external
• Summarize the importance of feedback
– closes the communication loop
Chapter 1, Lesson 1
Next
• Next—how to be an effective listener
• Pages 16-25
Chapter 1, Lesson 1
Graphic courtesy of ClipArt. com