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Communication
Mrs. Wagner
Lifeskills
Communication Terms
Communication – Sending &
Receiving of messages between
people – the message is understood
 Verbal Communication –
Communication where WORDS are
used – written or spoken
 Nonverbal Communication –
Sending messages without words
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“I” Messages – You say, how You feel &
what You think – rather than criticizing
someone else
Body Language – Person’s posture, facial
expression, gestures & way of moving
Eye Contact – Direct visual contact with
another person’s eyes
Feedback – occurs when a listener lets a
speaker know that he or she is trying to
understand the message
Mixed Messages – body language & words
do not communicate the same message
Levels of Communication
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Level 1 – Cliché Conversation
- lowest level
- no sharing of self
- no messages being sent
Level 2 – Reporting the Facts about
others
- gossiping
- feelings not shared
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Level 3 – Telling your Ideas
- expressing personal thoughts,
judgments & decisions
- trust not established yet
Level 4 – Sharing of Feelings & Emotions
- Get to know other person
- Feeling of being heard or understood
Level 5 – Peak Communication
- complete honesty, trust & openness
- memorable experience
- may or may not be permanent
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Complete – “Communicating With
Others” Activity 2
Patterns of Communication
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1. Placating – Communication so the
other person doesn’t get mad – “Yes Man”
2. Blaming – Used by persons who are
known as fault finders, bosses & dictators
– puts everyone and everything down
3. Computing – Tries to avoid showing
feelings and emotions – Cool, calm &
collected – are not able to share intimate
relationships
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4. Distracting – distracts or continuously
changes the subject- Acts as if
surroundings are meaningless
5. Leveling – provides the total response
to others
- Does & says what they really feel
- Is NOT telling it like it is or hurting
others
- Establishes truth and understanding
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Complete “Communicating With
Others” Activity 3
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Assertive Communication
- Express your feelings directly, ask for
what you want & refuse what you don’t
want. Is positive
Aggressive Communication
- Foreceful, hostile & destructive, involves
putting others down & is negative
Passive Communication
- Simply observing and not becoming
emotionally involved. Literally doing
nothing at all – can be positive or neg.
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Complete Passive, Aggressive or
Assertive Wkst.
Destructive Communication
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Blaming
Interrupting
Endless Fighting
Character Assassination
Calling in Reinforcements
Withdrawal
Need to be Right
You Messages
Constructive
Communication
“I” Messages
 Clarity
 Timing
 Asking Questions
 Reflective Listening
 Respect & Consideration
 Avoiding Intense Anger
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“I” Messages
State the feelings & thoughts you
are having at the time of
communication
 “I feel ______ when____
because____”
 “I would like _____”
 Don’t blame other person
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Complete “I” Messages Wkst.