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LEADERSHIP
COMMUNICATIONS
LEADERSHIP
 Communication is . . .
–The Key to Leadership:
 Being clear
 Effective
 And understanding the
difficulties of communication
– Is a powerful leadership
tool
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 With the ability to
communicate . . .
–Greater:
 power
 impact
. . . are possible
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 What is Communication?
– An exchange between
people, an exchange of
information, or as a process
involving the sending of
symbols.
 verbal or nonverbal
 written or spoken
 one – way or two - way
LEADERSHIP
 What is Communication?
– An exchange between
people, an exchange of
information, or as a process
involving the sending of
symbols. (Geo. ACTIVITY)
 verbal or nonverbal
 written or spoken
 one – way or two - way
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 No matter how you define
communication, the
process will include:
 The sender
 The message
 The medium
 The receiver
LEADERSHIP
 No matter how you define
communication, the
process will include:
 The sender
– The person or group
originating the
message
LEADERSHIP
 No matter how you define
communication, the
process will include:
The message
- The information that is
transmitted ideally in a
clear, simple, and
concise manner
LEADERSHIP
 No matter how you define
communication, the process
will include:
The medium
- The form in which the
message is transmitted.
These forms include the
human voice, written word,
nonverbal, actions, phone,
literature, etc.
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 No matter how you define
communication, the process
will include:
The receiver
- The person or group that
hears or takes in the
message.
LEADERSHIP
The Communications Model
LEADERSHIP
Non-Verbal Communications
 Methods of Non-Verbal
Communications
- Gestures
- Postures
- Touch
- Use of Space
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Non-Verbal Communications
 Non-Verbal cues are
more effective at
getting a message
across than what we
say.
- Often unconscious acts
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Non-Verbal Communications
ACTIVITY: Read the Baby
On a separate piece of paper,
number from one to fifteen.
1
What’s
the
message
being
sent by
each
baby?
2
5
3
7
4
8
6
11
9
12
10
13
14
15
LEADERSHIP
Non-Verbal Communications
 For example:
- If someone is nervous, what
signals do they put out:
1. ___________________
2. ___________________
3. ___________________
4. ___________________
LEADERSHIP
Non-Verbal Communications
 For example:
- If someone is nervous, what
signals do they put out:
1. Avert their eyes
2. Make more hand movements
3. laugh/speak inappropriately
4. speak quietly or loudly
LEADERSHIP
Non-Verbal Communications
 For example:
- If someone is confident, what
signals do they put out:
1. Your stance is solid
2. Your voice doesn’t waver
3. Eye contact is direct
4, Speech is paced / controlled
LEADERSHIP
Non-Verbal Communications
 Non-Verbal messages also confirm
or contradict verbal communication:
- For example, what do the
following phrase mean?
“Yeah, right
“Sure
“Interesting”
“Whatever”
- We need cues to confirm the
phrases real meaning
The Handshake Activity
 Eye Contact
 Depth
 Grip
 Length
 Dryness
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Tone of Voice
 Even more powerful is
one’s tone of voice.
- 10% of understanding is
derived from the words we
use
- 30% from our non-verbal
communications.
LEADERSHIP
Tone of Voice
 Even more powerful is
one’s tone of voice.
- 10% of understanding is
derived from the words we
use
- 30% from our non-verbal
communications.
- What’s the Other 60%???
LEADERSHIP
Tone of Voice
 Even more powerful is
one’s tone of voice.
- 10% of understanding is
derived from the words we
use
- 30% from our non-verbal
communications.
- 60% of understanding is
based on our tone of voice
LEADERSHIP
Characteristics of Effective
Oral Communications

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
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
Pitch
Volume
Enunciation
Stress
Gestures

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Pronunciation
Quality
Inflection
Emphasis
See Handout
LEADERSHIP
Characteristics of Effective
Oral Communications
 Pitch
The highness or
lowness of tone
 Volume
Loudness or
softness
LEADERSHIP
Characteristics of Effective
Oral Communications
 Quality
Timbre or Clang;
Avoid nasal, thin,
shrill, flat, etc.
 Inflection
Use of pitch change
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Characteristics of Effective
Oral Communications
 Emphasis
Method used to draw
attention to a word or
phrase
 Pronunciation
Proper sounding of a
word
LEADERSHIP
Characteristics of Effective
Oral Communications
 Enunciation
Clearness of speech
 Stress
Force applied to a
word
 Gestures
Physical Motions
Five C’s of Good
Communication
 Clear
 Concise
 Complete
 Correct
 Convincing
LEADERSHIP
Influences on the Listener’s Ability to
Understand (No Matter How Good You Are)
In Other words, it’s Not Always About You
 Perception
1.
2.
3.
4.
5.
6.
7.
Past Experience
Social Influences
Cultural Influence
Self – Concept
Wants & Needs
Our interests
Values
LEADERSHIP
Influences on the Listener’s Ability to
Understand (No Matter How Good You Are)
In Other Words, it’s Not Always About You
 Perception
1.
2.
3.
4.
5.
6.
7.
Past Experience
Social Influences
Cultural Influence
Self – Concept
Wants & Needs
Our interests
Values
But as a Leader, You’re Always Responsible
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Training
Common Sense Advice for
Communications on the
Road of Life
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Communications on the Road
 Stop before you give
instructions to be sure
of what you want to
say. Organize your
facts
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Communications on the Road
 Caution is needed if
you want to use words
that the other person
will not understand
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Communications on the Road
 Go into your
communication with
simple words stated
clearly and to the point
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Communications on the Road
 Detour around
technical terms
and information if
unsuited to your
audience
LEADERSHIP
Communications on the Road
 Do not enter into
information or
explanations that are
not needed to
complete your
message
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Communications on the Road
 Yield for questions
and discussion
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Communications on the Road
 Signal Ahead the
goals you want to
reach. This way you
make sure the
receiver is part of the
team
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Communications on the Road
 A Dead End is in
your future if you
don’t use a pleasant
voice and positive
language
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Communications on the Road
 Do not pass until
you’re sure the
message you were
sending has been
received.
LEADERSHIP
Communications on the Road
 Merge your thinking
with others when
you must make
decisions that effect
them
LEADERSHIP
Communications on the Road
 Exit from
problems by
asking for help
and support
LEADERSHIP
Communications on the Road
 www.gpsinform
ation.org/
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