Download Communicating in the Workplace

Communicating in the
Workplace
Importance of Effective Communication
 Cornerstone for establishing trust
 Cornerstone for new business and customer
retention
 Increases productivity
What is Communication?
 The activity of sending meaningful information
What is Communication?
 You only communicate when the message you send
out has been received and sent back to you so you
know that it has been properly understood
Caution! Remember, the message must be received
and sent back to ensure it was properly understood!
Communication Model
Non-Verbal VS Verbal Communication
 Verbal Communication- Communication expressed
through words
 Non-Verbal Communication- Wordless
communication
Nonverbal Communication
 Hand Gestures
 Facial Expressions
 Touching
 Body Language
 Eye Contact
 Turning your back to the speaker
 What Other Ways Can You Think Of?
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Activity
 Charades- A communication game where one party
uses non-verbal communication to express a
message to the recipient
 Instructions:
 Select a message from your marketing teacher that you will act
out to the class. You must use NON-VERBAL communication.
Absolutely NO WORDS!
De-Brief
 Students will respond on a piece of paper and
submit before leaving:
 Communication defined
 Nonverbal Communication defined
 How can nonverbal communication be expressed
in the workplace?
 What kinds of messages do you give your coworkers and employer through your ACTIONS?